Find out how any medical practice or health-related business can benefit from a Facebook Messenger bot. What can a healthcare chatbot do?

Healthcare Chatbot: Save Time, Improve Patient CX

The best way to reengage inactive bot users—to reactivate these valuable leads effectively and affordably? Sponsored messages!

Add a free Messenger bot to your website in 4 steps

Running a restaurant has been quite a challenging task for the last several years. Restaurant business owners face various issues: price rise, labor shortage, and different limitations. One of the ways to cope with it is to optimize the processes.

In this article, we’ll share optimal solutions for building your dream business and ideas on using chatbots for more profit.

## Make your bot answer questions for you

According to a [research](https://www.superoffice.com/blog/response-times) of 3,200 consumers, 46% expect companies to respond faster than 4 hours. So, you can’t ignore direct messages and spend hours a day answering the same questions manually. But a chatbot can do it automatically.

With FAQs automation, you can improve office productivity by giving your staff more time to focus on other goals. In addition, the brand’s response rate and customer engagement improve because people feel more valued when they get quick responses.

A well-designed chatbot answers up to [80% of routine questions](https://www.invespcro.com/blog/chatbots-customer-service/) in your restaurant, bar, coffee shop, food truck, or food-delivery business. It can do this based on pre-defined questions and answers or using artificial intelligence to handle free-form inquiries. So naturally, the easier and friendlier you make the process of learning about your food-industry business, the better the customer experience will be

## Catch all comments and re-engage your clients

People expect to get discounts as they used to during the pandemic as a reward for using online resources and apps. [Comments Autoreply Entry Point](https://chatfuel.com/blog/how-to-turn-facebook-post-commenters-into-customers) is a great option to reach new people with a coupon or a special offer. Apply it to a specific Facebook post on your Page. Then, those who comment on it will receive a message from your bot with the discount or a coupon. Those people can now visit your restaurant and redeem it. Plus, you can re-engage them via bot with more offers in the future.

You can also re-engage inactive bot users. By Facebook Messenger policies, you can send promotional content for free within a 24-hour window since their last interaction with your chatbot. After that, you can pay to send a [sponsored message](https://chatfuel.com/blog/sponsored-messages-guide-to-reengaging-chatbot-subscribers) to re-engage inactive users — reopening that 24-hour window. For example, you can announce a new menu item, a new location, or a promotion, like a special Valentine’s Day dinner or a “kids eat free” deal. Use our Segment Sync feature to manage your bot audience so that you can send relevant messages to particular target groups.

## Automation plus optimization

Let your staff be more efficient and make your chatbot deal with constant phone calls and emails from people who want to make a reservation. If you offer multiple services, like event spaces or catering, your bot can gather lead information from users looking for information on related topics.

Your chatbot can ask questions, save and [export all responses to a Google Sheet](https://docs.chatfuel.com/en/articles/2708726-export-data-from-chatfuel-to-google-sheets), and email you all data about new leads. Once you get detailed lead information, you can reach out personally to seal the deal.

These solutions leave you much room for maneuver and lower the operational costs. And these are only a tiny part of a plan. The significant advantage of Chatfuel is that we collect detailed statistics with our automation, which helps you deal with the most extensive catering issue — optimization.

[Fred Kirvan](https://www.forbes.com/sites/garyocchiogrosso/2022/03/16/trends-affecting-the-restaurant-industry-in-2022/?sh=2478900851e2) of New Jersey Kirvan consulting shares:

> “Now more than ever, it’s vital that you analyze the data available to ensure your business is fully optimized. For example, valuable information exists within your point of sale to help determine what changes could streamline your menu offerings. Streamlining your menu offering could result in improved profitability, the need for less staff, and fewer items from your distributor, so you’re using more of what you do use. But, I often find that business owners aren’t using the data to drive the decisions that could help them navigate these challenging times.”

Restaurant owners and operators will have to continue to expand their digital presence. Chatfuel offers the tools that will allow you to deliver instant rewarding, seamless customer experiences. [Sign up](https://dashboard.chatfuel.com) to get started with Chatfuel today.

In this article, we’ll share optimal solutions for building your restaurant chatbot and ideas on using chatbots for more profit

Cut Restaurant Operational Costs with a Chatbot

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_banner_en_16_01477113a7/lg_banner_en_16_01477113a7.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_banner_en_16_01477113a7/md_banner_en_16_01477113a7.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_banner_en_16_01477113a7/sm_banner_en_16_01477113a7.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_banner_en_16_01477113a7/xl_banner_en_16_01477113a7.png 1944w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_banner_en_16_01477113a7/xs_banner_en_16_01477113a7.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_banner_en_16_01477113a7/lg_banner_en_16_01477113a7.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_banner_en_16_01477113a7/md_banner_en_16_01477113a7.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_banner_en_16_01477113a7/sm_banner_en_16_01477113a7.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_banner_en_16_01477113a7/xl_banner_en_16_01477113a7.webp 1944w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_banner_en_16_01477113a7/xs_banner_en_16_01477113a7.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_banner_en_16_01477113a7/original_banner_en_16_01477113a7.png 1944w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_banner_en_16_01477113a7/thumbnail_banner_en_16_01477113a7.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_banner_en_16_01477113a7/original_banner_en_16_01477113a7.webp 1944w, https://storage.googleapis.com/chatfuel-cms-staging/pic/banner_en_16_01477113a7/banner_en_16_01477113a7.png 1944w" width="1944" height="1032" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/banner_en_16_01477113a7/banner_en_16_01477113a7.png" alt="banner - en - 16.png"><figcaption><a href="https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&amp;utm_source=article-banner&amp;utm_campaign=use-instagram-ads-to-bring-users">https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&amp;utm_source=article-banner&amp;utm_campaign=use-instagram-ads-to-bring-users</a></figcaption></figure>

If you use Instagram for business, you should know about Instagram Direct. It’s a destination in Ads Manager that pushes people to your business’s direct-message inbox on Instagram.

Yes, you’ll have to respond manually to messages you get this way. But it gives your brand a unique opportunity to experiment with conversational commerce on another hugely popular social platform. Use this chance to get more chat interactions with users in a new place and see where it takes you.

So today, we’ll be covering the ins and outs of this ad type and another similar one you may find useful. Read on to learn about setting up:

1.  Instagram Direct ads,

2.  Instagram ads that click to your Messenger bot.


## Instagram Direct ads

Instagram Direct is an ad placement for the Instagram feed. When a user clicks this ad, they move to your direct-message inbox, where they can start a one-on-one conversation with your brand.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_Use_Instagram_ads_1_1_ca883e2814/lg_Use_Instagram_ads_1_1_ca883e2814.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_Use_Instagram_ads_1_1_ca883e2814/md_Use_Instagram_ads_1_1_ca883e2814.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_Use_Instagram_ads_1_1_ca883e2814/sm_Use_Instagram_ads_1_1_ca883e2814.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_Use_Instagram_ads_1_1_ca883e2814/xl_Use_Instagram_ads_1_1_ca883e2814.png 1932w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_Use_Instagram_ads_1_1_ca883e2814/xs_Use_Instagram_ads_1_1_ca883e2814.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_Use_Instagram_ads_1_1_ca883e2814/lg_Use_Instagram_ads_1_1_ca883e2814.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_Use_Instagram_ads_1_1_ca883e2814/md_Use_Instagram_ads_1_1_ca883e2814.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_Use_Instagram_ads_1_1_ca883e2814/sm_Use_Instagram_ads_1_1_ca883e2814.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_Use_Instagram_ads_1_1_ca883e2814/xl_Use_Instagram_ads_1_1_ca883e2814.webp 1932w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_Use_Instagram_ads_1_1_ca883e2814/xs_Use_Instagram_ads_1_1_ca883e2814.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_Use_Instagram_ads_1_1_ca883e2814/original_Use_Instagram_ads_1_1_ca883e2814.png 1932w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_Use_Instagram_ads_1_1_ca883e2814/thumbnail_Use_Instagram_ads_1_1_ca883e2814.png 194w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_Use_Instagram_ads_1_1_ca883e2814/original_Use_Instagram_ads_1_1_ca883e2814.webp 1932w, https://storage.googleapis.com/chatfuel-cms-staging/pic/Use_Instagram_ads_1_1_ca883e2814/Use_Instagram_ads_1_1_ca883e2814.png 1932w" width="1932" height="1554" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/Use_Instagram_ads_1_1_ca883e2814/Use_Instagram_ads_1_1_ca883e2814.png" alt="Use Instagram ads 1-1.png"><figcaption>Manual placements on Ads Manager.</figcaption></figure>

Learn more about placements for Instagram Direct ads in the **How to set up Instagram Direct ads** section below.

### Who you should run Instagram Direct ads

Anyone who wants to get their content in front of Instagram’s one billion+ users can try out Instagram Direct ads. However, we see them being especially effective for eCommerce businesses on Instagram and agencies that work with e-commerce brands.

We also expect that those selling big-ticket items online might find more value from this ad type because:

-   The number of users messaging you with serious inquiries will be lower and more manageable for you to respond to manually.

-   These users who do engage with an Instagram Direct ad will likely be more valuable because messaging you about a big-ticket product or service shows higher intent. Once they reach out, you’re in a prime position to nurture them towards a purchase personally.


### How to set up Instagram Direct ads

The beauty of Facebook and Instagram is that you can set up ads for both platforms in one place: Facebook Ads Manager. So head there to get started. Then:

1.  Go to [Ad Creation](https://business.facebook.com/ads/manage/powereditor/creation) in Ads Manager.

2.  Choose a campaign objective and click **Continue**.

3.  Edit your campaign name and other details. Then click **Next**.

4.  In the **Conversion** section, select the following:

    \- **Messaging Apps** as Conversion location,

    \- **Click to message** as your ad type,

    \- **Instagram** under Messaging Apps.

5.  Customize the following sections:

    \- Optimization & delivery,

    \- Budget & schedule,

    \- Audience,

    \- Placements.

    Then, click **Next**.

6.  Customize your ad name, setup, creative, message template, and tracking.

    When you’re ready, click **Publish**.


Instagram Direct ads won’t appear anywhere on Facebook. That way, those who click will arrive at your DMs without having to switch apps. To run other types of Instagram ads (like those that lead to landing pages), Facebook doesn’t require you to have an actual Instagram account. Instead, they’ll just use your Facebook Page name and profile photo to associate it with you. But since Instagram Direct ads will lead users to your DMs, you need an existing account to have an inbox and respond.

## Ads that click to Messenger on Instagram

You’ve probably explored or currently use Ads that click to Messenger ads to bring new users to your chatbot: ads that show up on Facebook and direct users to your bot in Messenger.

Now, there is a way to have these ads appear on Instagram instead and still direct users to your Messenger chatbot. To try it out for your business, we encourage you to start with a smaller budget, around $5-15 per day.

Automatically redirecting users from the Instagram app to the separate Messenger app can be jarring. You might see a significant drop-off as a result. Yes, Ads that click to Messenger ads redirect to the Messenger app too. But both apps are clearly within the Facebook ecosystem, so it’s less unexpected. Not every user is actively aware that  Meta owns both Facebook and Instagram, so they may think the app switch is a mistake or spam and exit the entire process.

### Who should run Ads that click to Messenger on Instagram

These ads will be most helpful if:

✔️ You’ve built a Messenger bot that can effectively engage and convert users. Otherwise, there’s no sense in paying to send new users there.

✔️ You (or your customer, [if you’re an agency](https://chatfuel.com/blog/6-reasons-marketing-agencies-should-offer-chatbot-services)) offer something appealing to the Instagram audience, a predominantly younger demographic. If not, focusing on Facebook ad placements may be more effective.

### How to set up Ads that click to Messenger for Instagram

1.  In Facebook Ads Manager, create a new ad and choose **Messaging Apps** as  the conversion location and **Click to message** as your ad type.

2.  Select **Messenger** under **Messaging Apps**.

3.  Customize the following sections:

    \- Optimization & delivery,

    \- Budget & schedule,

    \- Audience.

4.  In the **Placements** section, deselect the Facebook and Messenger placements.

    Then, decide where on Instagram you want your ad to show: Feeds, Stories and Reels, etc., and click **Next**.

5.  Customize your ad name, setup, creative, message template, and tracking.

    When you’re ready, click **Publish**.


### How to link your Messenger chatbot to your Ads that click to Messenger on Instagram using the JSON

1.  Go to [**Chatfuel**](http://dashboard.chatfuel.com/) → **Automation** → **Flows**. Open existing Messenger flow, or add a new one.

2.  Add **Click-to-Messenger Ads JSON** entry point. Customize the greeting — the first thing users will see when they arrive at Messenger from Instagram.

    Make sure it relates to the content of your ad creative so people know they’re in the right place after the app switch. The greeting should also encourage users to respond and continue the conversation, for example, by choosing one of the **Quick Reply** buttons.

3.  Click **Copy greeting as JSON code** on the entry point.

4.  Open your ad on Ads Manager → **Message template** → **Advanced setup** → **Edit**.

5.  Paste the copied JSON code and click **Save and finish**.


When you’re ready to launch your ad, click **Publish**. Now, powerful Meta tools for ads are supercharged with Chatfuel automation to boost your Return on investment (ROI.)

In addition, your ad will be displayed only to people with Messenger installed. So Meta won’t waste any of your ad spend by showing them to users who don’t already have the app on their device.

<figure><img width="1280" height="710" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/instagram_ads_chatbot_old_1_ad474882db/instagram_ads_chatbot_old_1_ad474882db.gif" alt=""><figcaption>Copying and pasting the greeting’s JSON code from Chatfuel Dashboard to Meta Ads Manager.</figcaption></figure>

## Tap into a new audience on Instagram

Facebook said it: '[Conversation is the future of commerce](https://www.facebook.com/business/news/insights/conversational-commerce).' Personalized, one-on-one chat experiences are what customers now expect from brands. Ads that click to Messenger on Instagram let you apply this strategy at scale.

Instagram Direct ads let you experiment with conversational commerce and expand your brand’s presence across platforms. And with Chatfuel, you automate powerful Meta ads and move leads through the sales funnel.

So, try Instagram ads to bring users to your DMs or your Messenger bot. [Sign up](http://dashboard.chatfuel.com/) with Chatfuel to get 50 conversations for free and try out code-free automation for your business. Run some tests and see how both ad types can benefit your e-commerce business or your agency’s customers.

Learn how to set up Instagram Direct ads, and Instagram ads that click through to your Messenger bot. If you use Instagram for business, you should know about.

Instagram Ads: Drive Users to DMs & Messenger Bot

A great product attracts people. And it the support team gets more overwhelmed with a high customer flow. When it comes to e-commerce, the pressure might be even higher because consumers can quickly ask a question and expect a quick response. And if they don’t get it, most likely, they’ll leave. No matter how great the product is.

[3D Mats](https://shop.3dmats.com) is a Taiwanese e-commerce retailer that faced this problem. They design and sell car accessories such as floor mats, sunshades, and roof racks, focusing on constantly innovating and releasing high-quality items for their customers. Looking for a solution, 3D Mats hired GoSky AI agency to build a chatbot for their brand. The bot produced such excellent results for 3D Mats that it won second prize in our 2019 E-commerce Chatbot Competition. Here are a few metrics:

-   The yearly average return on ad spend (ROAS) blasts to 999%.
-   47% of customers purchase other recommended products.
-   The repurchase rate has climbed to 30%.

Let’s have a look at their journey.

## Busy support team, ineffective both marketing and ads

The 3D Mats support agents spent most of their time answering repetitive common questions. For example, consumers asked about the products, delivery details, and other things that are called FAQs. Of course, answering those is essential, but that meant less time to respond to more complex inquiries, plus longer waiting time for all customers.

Despite communicating with consumers a lot, the 3D Mats team didn’t have a good feel for who their ideal customer was. So, it was hard for them to market effectively. Not understanding their target audience meant their Facebook ads weren’t too successful. Their retargeting ads were getting pricey, even though they weren’t doing much to increase sales for their store.

All these problems took the 3D Mats team to the point where they needed an innovative but inexpensive solution. So, they decided to try automation.

## One chatbot solves three problems

Initially, the GoSky team realized that all these problems were connected. So, they set up a strategy for solving them all and implemented it in their chatbot for 3D Mats. “Chatfuel Dashboard is very stable and trust-worthy. It brings an enjoyable user experience to the bot builder and the bot users, ” Dora Tseng from GoSky AI explains why they chose Chatfuel for this and other projects.

Let’s look at how the GoSky team broke down the task into three steps and used powerful Chatfuel tools and plugins for each problem.

### 1\. Automating FAQs and product recommendation

3D Mats shared that most of the FAQs they receive from the comments. So, the GoSky team used a Comments Autoreply feature in their Chatfuel automation. A chatbot can send a private message to all commenters or only those who used a specific keyword in their comment. This rule can be applied to all posts or only particular ones. If you already use Chatfuel automation, you can set the Comments Autoreply feature and check the FAQ templates in your [Dashboard](https://dashboard.chatfuel.com).

### 2\. Understanding the audience

[Click-to-Messenger ads](https://chatfuel.com/blog/create-click-to-messenger-ads-to-drive-traffic-to-your-bot). Tseng calls this feature and chatbots “a perfect match because they lead right to the chatbot, avoiding necessary redirect.” GoSky AI used bot links to make this process even smoother. For example, when users click a product ad, a link takes them to that part of the bot containing information about that product. That way, users find what they need in one click, so conversion rates increase.

[Save to Google Sheets plugin.](https://docs.chatfuel.com/en/articles/2708726-export-data-from-chatfuel-to-google-sheets) The 3D Mats chatbot quizzes users about their car and needs. It automatically exports their answers to a Google Sheet. A human agent then checks the responses, finds the right product for the user’s car, and sends them the store link to it via Live Chat. The GoSky team plans to automate the whole product recommendation process to save even more time.

### 3\. Improving the ad campaigns

[Lookalike audiences](https://docs.chatfuel.com/en/articles/1575719-how-to-create-facebook-and-instagram-ads). On Facebook, you can target new people who are most likely to be interested in your ad — and most likely to convert. Chatfuel users have access to this data in the People tab. They can export it to Facebook and use it in their ads.

A/B Test plugin. GoSky AI used this feature for the brand’s holiday campaign to find the most effective way to send a promo code to users. They tried three options: sending it immediately, sending it later via [sequences](https://docs.chatfuel.com/en/articles/908868-sequences), and sharing it with a countdown timer. The results showed that the Sequence flow worked best, as it got them the most conversions. They used that method for all future users and **increased monthly sales by 29%**!

## Beyond expectations

Eventually, the 3D Mats team had much more time because the automation was now instantly responding to common questions. Once a Chatfuel bot starts a conversation with a new user, it saves their profile information in the [People tab](https://docs.chatfuel.com/en/articles/1575151-people-tab). The more new users the 3D Mats chatbot interacted with, the more data the team had to analyze. That insight allowed them to solve their second problem. Eventually, 3D Mats was able to run better ads and produce more relevant content, helping solve the third problem. The bot GoSky built help solved 3D Mats’ problems and accomplish their goals:

1.  The chatbot’s FAQs function and quiz feature have **reduced repetitive inquiries by 70%**. Once they automate the entire process, GoSky estimates that number will jump to 95%! The 3D Mats support team already has much more time to spend on other tasks, and that time will only increase.
2.  Suggesting products has been a super effective function of the bot, too. 47% of customers now also purchase other recommended products. 3D Mats’ **repurchase rate has climbed to 30%**. The bot personalizes the service and [keeps customers coming back](https://chatfuel.com/blog/customer-loyalty-chatbot).
3.  The audience data that the 3D Mats chatbot gathered gave their Facebook ad performance a significant boost. Their yearly average return on ad spend **(ROAS) is now 999%**.

<figure><img alt="Return on Ad Spend " src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/original_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp" height="505" width="2048" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAABCAIAAAB2XpiaAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAFUlEQVR4nGNQ19XeuGnr85dvMrNzASZfBpVmfsHTAAAAAElFTkSuQmCC" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/xs_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/sm_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/md_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/lg_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508/xl_6_reasons_marketing_agencies_should_offer_chatbot_services_1_86eeb64508.webp 2048w"><figcaption>The GoSky team achieved a yearly average ROAS of 999% for their client 3D Mats.<br></figcaption></figure>

## Grow e-commerce conversion rate

With Chatfuel, you can answer FAQs, learn your target audience better, improve your ads, and more. Automation will help you save time to focus on the things that need your attention most while your automation communicates with your customers 24/7. [Sign up for free](https://dashboard.chatfuel.com) today to access the Chatfuel powerful tools and features. No technical knowledge or previous experience is required.

This agency used a bot to help an ecommerce brand reduce 70% of repetitive customer inquiries, increase sales, and achieve ROAS of 999%!

Agency Gets 999% ROAS with a Messenger Bot

How’s the health of your ecommerce store looking? If your sales are a little anemic or your engagement levels are under the weather, we can help. Check your store’s vitals to diagnose it with one of these seven common ailments. Then, find the Messenger-chatbot cure to get it into good health. Each Rx is a plugin or tool you can add to your Chatfuel bot in minutes!

## 1.No contact info for your audience

### Chatfuel’s Rx: The Save User Phone Number and Save User Email plugins

We all know that the most successful sales and marketing campaigns take place across multiple channels. It’s no different for brands that use Messenger bots. So after a prospect or customer engages with your [ecommerce chatbot](https://chatfuel.com/blog/best-ecommerce-chatbots-that-can-boost-your-business/), how can you reach them on other platforms? Try the [Save User Phone Number and Save User Email plugins](https://www.youtube.com/watch?v=EeEEHU1nfjk&feature=youtu.be). They’ll let you easily gather subscriber contact info so you can reach out to them [via SMS](https://www.youtube.com/watch?v=fnjvvHS5LK4) or email too.

These plugins will automatically populate quick replies that contain the user’s contact information. It’ll pull it directly from their Facebook account, so there’s no need for the user to manually type anything. They just have to confirm the number or email your bot suggests by tapping it, and voilà! You’ve captured the necessary information in a quick, frictionless way.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982/xs_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982/sm_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982/md_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982/lg_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982/xl_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982.webp 940w" width="940" height="788" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982/original_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_0_35e3d92982.webp" alt="Save User Phone Number and Save User Email with your bot"><figcaption>These two plugins will automatically populate user contact information, so they can share it with your bot in one tap.</figcaption></figure>

## 2.Overwhelming Facebook Messenger inbox

### Chatfuel’s Rx: The Save to Google Sheets plugin

You know the saying, “Cluttered desk, cluttered mind?” It’s the same with your Facebook Messenger inbox. There’s no native way to easily sort through messages there. As a result, you may be missing opportunities to communicate with prospects and customers.

For example, let’s say you’re running a giveaway. You announce that users must message your bot to enter. The promotion generates a lot of buzz and gets hundreds or even thousands of entrants. How are you going to sort through all the messages then and pick a winner? Easy. 😎

Use Chatfuel’s [Save to Google Sheets plugin](https://www.youtube.com/watch?v=Sg88Y92T4Sg) to export the contest entrants, their messages, and their info to a spreadsheet. It’ll be much easier to work with that format than manually sorting through your inbox.

## 3.Lots of shoppers abandoning carts without purchasing

### Chatfuel’s Rx: Cart Reminders

The average cart-abandonment rate for ecommerce is about 70%. It’s an ailment that affects all online retailers—but our cart reminders can ease the pain! This simple app can help you recover up to 7x more revenue than with reminders sent by email alone. And the best part? They take just three clicks to set up.

‍ The way Cart Reminders work is simple:

1. A user who is signed into their Facebook account visits your store. They opt in to receiving messages from you.

2. They stop at some point in their cutomer journey and leave without completing the purchase.

3. Your bot reminds them about the item (s) on Messenger to encourage a purchase.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020/xs_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020/sm_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020/md_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020/lg_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020/xl_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020.webp 940w" width="940" height="788" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020/original_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_1_4e53d73020.webp" alt="Cart Reminders for Shopify"><figcaption>It takes just three clicks to set up Chatfuel’s Cart Reminders app, which can help you recover up to 7x more abandoned-cart revenue.</figcaption></figure>

Messenger reminders have high open rates (80%) and click-through rates (35%), so the user is more likely to return to your store and convert. Chatfuel will even show you how much revenue the plugin has recovered. You can measure its impact in actual dollars!

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48/xs_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48/sm_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48/md_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48/lg_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48/xl_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48.webp 968w" width="968" height="836" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48/original_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_2_8670156a48.webp" alt="Chatfuel's Cart Reminders tool "><figcaption>The Cart Reminders tool will show you exactly how many dollars in revenue it recovers for you.</figcaption></figure>

## 4.Organic traffic that’s not being engaged or converted

### Chatfuel’s Rx: The Acquire Users from Comments tool

Are you taking advantage of the existing organic traffic to your Facebook page? If you’re already getting comments on your posts, use our Comments Autoreply tool to turn those visitors into customers. They get more information about your brand, which they’ve already expressed interest in. You get more users into your chatbot sales funnel. Win-win!

It’s another powerful plugin that’s incredibly easy to set up. Just select the post you want this tool to apply to. Then choose whether you want it to affect all commenters or only those who use a specific keyword. Once set up, your chatbot will automatically message commenters who fit the criteria. From there, it can engage and drive these users to your store.

**Bonus**:

You can also set your bot to apply an attribute to users whose comments include a keyword. For example, an athletic-apparel store could create a post asking users how they prefer to exercise: running or swimming. The bot can tag those who comment running with one attribute, and those who comment swimming with another. Next time they run a promotion on running gear, it’ll be easy to message just to those who expressed interest in that sport.

## 5.Insufficient data to tell what’s working and what isn’t

### Chatfuel’s Rx: The A/B Test plugin

“The most important single thing is to focus obsessively on the customer.” Jeff Bezos said this, and he knows a thing or two about running a successful ecommerce business. One element of this mindset is paying attention to how your audience responds to the content you present to them. You need to figure out exactly what gets them to engage and interact, and exactly what causes drop-offs and loss of interest. That way, you can do more of the former and less of the latter. The key to uncovering these insights is data.

To gather this kind of data for your chatbot, use Chatfuel’s A/B Test plugin. t’ll evenly distribute traffic to two bot variations that are identical except for one key difference (like welcome message, CTA, or imagery). For example, have it send 50% of bot visitors to to one, and the other 50% to another. It’ll then automatically measure how each variant converts. That way, you’ll know exactly what your audience responds to best. From there, you can double down on more content or elements like that to optimize your bot’s effectiveness.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10/xs_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10/sm_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10/md_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10/lg_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10/xl_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10.webp 940w" width="940" height="788" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10/original_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_3_ba9169bf10.webp" alt="A/B testing in your chatbot"><figcaption>Use Chatfuel’s A/B Test plugin to easily see which elements of your bot users respond to best, like one image versus another with all other elements kept the same.</figcaption></figure>

## 6.Ineffective Facebook ad targeting

### Chatfuel’s Rx: Export users from the *People* tab

Welcome to one of the easiest ways to make your Facebook ads more effective! You probably already know that Chatfuel’s [*People* tab](https://www.youtube.com/watch?v=oX6H5KAZo7k) is where all the juicy data about your bot subscribers is stored. But did you know that you can export this information to Ads Manager to create highly targeted Lookalike audiences? It takes just one click with our Segment Sync feature.

Let’s say you have an online organic-juice store. You’ve learned that your bot subscribers with the *vegan* **attribute** tend to become customers very often. You can filter out just the subscribers with that tag in the People tab. Export their data to Facebook using Segment Sync so you can create a Lookalike audience. Facebook will then show your ads to new customers who share similar characteristics with these most-valuable users. It’s a great way to combine Chatfuel’s power with Facebook’s intelligence to find new, high-value prospects for a lower cost.

*Learn how a Dehli-based chatbot agency used this technique to run super-effective ads for their client, a major media company.*

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a/xs_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a/sm_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a/md_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a/lg_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a/xl_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a.webp 940w" width="940" height="788" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a/original_7_chatbot_plugins_to_solve_common_ecommerce_store_problems_4_c58038301a.webp" alt="Create highly targeted Lookalike audience"><figcaption>Export a specific segment of users from Chatfuel’s People tab to create highly targeted Lookalike audiences.</figcaption></figure>

## 7.Too much time wasted on manual tasks

### Chatfuel’s Rx: The Export via Zapier plugin

It’s simple. The quicker you can complete repetitive, manual tasks, the more time you’ll have for other value-adding activities in your business. Combine the time-saving power of Zapier with Chatfuel to start saving time right away!

Use our [Export via Zapier plugin](https://www.youtube.com/watch?v=kpZ96ix5g3s) to connect Chatfuel with a third-party app you already use. There are thousands to choose from, but we’ll choose MailChimp for this example. Let’s say you offer to send a 20%-off coupon to all users who sign up for your email list. Use this plugin to connect Chatfuel and MailChimp so that every time a shopper shares their email with you, Zapier will automatically add it to MailChimp. No more copying and pasting each time; just set it and forget it.

## Get your ecommerce store into good health with Chatfuel

If your ecommerce store is suffering any of these seven issues, we prescribe a Messenger chatbot! You can access all the features we covered here with your free Chatfuel account. [Sign up today.](https://dashboard.chatfuel.com)

How’s the health of your eCommerce store looking? If your sales are a little anemic or your engagement is under the weather, we can help!

Solve 7 common ecommerce problems with these chatbot plugins

## The brand

Photobooth Deluxe is a German company founded by Jürgen Mayr. This entrepreneur began his career as a wedding photographer, but decided he wanted to do things a bit differently than others in the industry.

Years ago, Mayr began to notice the rise in popularity of photo booths for weddings in Asia and the US. He got a friend to build him a prototype, and in 2013, he started building his own. From then on, many of his fellow wedding photographers who saw them wanted one for their own businesses.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp 2000w" width="2000" height="1123" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_0_d11bec1666.webp" alt=""><figcaption></figcaption></figure>

Since then, Mayr has built and sold 500 photo-booth systems across Europe—but that’s not the key source of his income today. Instead, it’s supplies (the specialized ink and paper for the photo booths) that he sells regularly to past clients. The Messenger bot he built now handles all these transactions—and he won first prize in Chatfuel’s [2019 Ecommerce Bot Competition](https://www.facebook.com/groups/chatfuel/permalink/671349200060490/) for it.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp 1920w" width="1920" height="1080" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_1_e3aa6d5c99.webp" alt=""><figcaption>Jürgen Mayr, founder and CEO of Photobooth Deluxe, won first prize in Chatfuel's Ecommerce Chatbot Competition in 2019.</figcaption></figure>

## The problem

Pre-chatbot, the procedure for reordering these supplies wasn’t easy for Mayr or his clients. Taking down their information via phone and email to send to the drop-shipper was tedious, and took 10–20 minutes each time. Plus, orders could only be processed when Mayr was available. If he were on vacation or at an event, for example, the orders wouldn’t be shipped until days later when he had time to submit them.

95% of his clients are on Facebook. So when he heard about chatbots, he knew he had to see if one could help him streamline the process. “The goal, ” Mayr explains, “was to enable my clients to order supply materials without my physical presence.”

## The solution

Mayr held the common misconception that you need coding knowledge to build a Messenger chatbot, so he turned to a freelancer for help. But when the end result didn’t turn out well, he decided to take the project on himself. One Friday morning, he set out to build a chatbot with Chatfuel by Sunday night. “If I can get it done in time, great. If not, I’ll treat it as a good experience and know that chatbots aren’t for me, ” Mayr says.

He started with a sea of sticky notes on his wall to help him plan the bot’s flow. It’s a great illustration of his advice for other bot builders, which is that planning is crucial. 90% of the work—[mapping out a logical flow](https://youtu.be/HX-zA-DkPaU)—happens before you even log into Chatfuel. And then once you do: “Do something, and test it, tweak it, and test it again!” says Mayr.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp 2840w" width="3000" height="2000" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_2_c329476e29.webp" alt=""><figcaption></figcaption></figure>

The bot he built and fine-tuned then does exactly what he wanted it to. It gathers all the order, shipping, and payment information from first-time clients, and notifies the drop-shipper to ship. For repeat customers, all past information is saved, and the reorder process takes just two taps.

“So if I’m on vacation for two weeks, for example, my clients can still order, they can still get their materials/supplies. When I come back home, all I have to do is write the invoices, ” says Mayr. 🏝️

## The recipe

> “Don’t build a bot a bot to serve you as a vendor; build a bot to serve your clients” — Jürgen Mayr, Photobooth Deluxe founder

These are a few of the features and plugins Mayr used to build his super-effective Messenger chatbot:

-   **User attributes.** Mayr uses this Chatfuel feature to keep track of how much each of his clients have spent with him in total. He set an attribute to populate with the total amount, which updates automatically each time an order is placed. Using attributes also gives him the option to [create custom and Lookalike Audiences](https://docs.chatfuel.com/en/articles/1575719-how-to-create-facebook-and-instagram-ads/) for [sponsored messages](https://chatfuel.com/blog/sponsored-messages-guide-to-reengaging-chatbot-subscribers/) and other Facebook ads, so he can target his most valuable customers (or find prospects similar to them). *You can now use Segment Sync to send subscriber data for these audiences to Facebook in one click.*


<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp 1384w" width="1384" height="748" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_3_a81680e3d5.webp" alt=""><figcaption></figcaption></figure>

-   **Notify Admin via Email plugin.** Each time a client orders through Mayr’s chatbot, it instantly sends an email to him for his records. It also sends one to his drop-shipper, so they can package and ship the order right away.


<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp 1478w" width="1478" height="804" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_4_929a4b4a38.webp" alt=""><figcaption></figcaption></figure>

-   [**Sponsored messages**](https://chatfuel.com/blog/sponsored-messages-guide-to-reengaging-chatbot-subscribers/). After a customer places an order, Mayr’s bot asks if they’d like to receive a supply check-in notification in 30 days. Now that Facebook’s policies have changed, he plans to use sponsored messages to send these, which simply ask if the client needs to reorder. Mayr says his customers often forget to stock up on supplies otherwise, so these reminders are helpful for them and bring in more revenue for him. *You can now use our native ads integration to easily set up sponsored messages for your Facebook chatbot.*


<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/xs_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/sm_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/md_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/lg_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/xl_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp 2000w" width="2000" height="1123" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6/original_ecommerce_entrepreneur_uses_chatfuel_bot_to_automate_over_100_000_in_sales_5_fc8ea7d2e6.webp" alt=""><figcaption></figcaption></figure>

-   **Third-party API**. The next update Mayr has planned for his bot involves an API from the shipping company he uses. He’s going to connect Chatfuel to it via Zapier or [Integromat](https://www.make.com/en/integrations/chatfuel?fromImt=1&/). That way, the bot can automatically message customers with a tracking number, so they can keep tabs on their shipment. “Always keep the client well informed, and make it easy for him to order, ” advises Mayr.

-   [**JSON API**](https://docs.chatfuel.com/en/articles/735122-json-api/). It occasionally happened that new-order emails would be missed by the drop-shipper, or would end up in their spam folders. To solve this issue, Mayr [used the JSON API](https://chatfuel.com/blog/json-api-examples/) to integrate Twilio. His drop-shipping company now receives an SMS text triggered by the bot, so they know to look out for a new-order email.


<figure><img><figcaption></figcaption></figure>

He also encourages other bot builders to seek feedback before launching. “Maybe ask a couple of friends to test it. Ask them to be very, very critical with the bot. Ask if there were any steps where they didn’t know what to do, because that means you have to do better there.” And always design with the customer or end user in mind, he adds. “Don’t build a bot to serve you as a vendor; build a bot to serve your clients.”

## The results

> “The quality and ease of service is more important to \[my clients\] than getting the lowest price” –Jürgen Mayr, Photobooth Deluxe founder

Since he implemented the bot, Mayr has **automated over $100,000 in revenue** with his Messenger chatbot. “It’s quite amazing, ” admits Mayr, “because it’s almost hands-free. I don’t have to do a lot. I have to write the invoice at the end; that’s it.” And he’s even working to automate that final step: He’s already asked his invoicing company to consider adding an API for their service.

Mayr also notes that he gets more sales because the ordering process via bot is so simple. Normally clients shop around to check prices with different vendors before ordering photo-booth supplies, he explains. “But I make it so easy for them to reorder, so it doesn’t matter if a certain item is a few euros more.” His clients order anyway, because “the quality and ease of service is more important to them than getting the lowest price.”

## Build a picture-perfect bot for your brand

“Chatfuel is amazing. It’s fun to work with, and you don’t have to have developer skills. You can do a lot just with a logical mind, ” says Mayr. He studied economics and tax law himself, which illustrates that building a Chatfuel Messenger bot without a coding background is completely possible. “If you really need a developer for some advanced functionality, ” he adds, “you can probably find someone in the [Chatfuel community](https://www.facebook.com/groups/chatfuel/). You can do almost everything yourself though; the sky or your brain is the limit!”

<figure><img><figcaption></figcaption></figure>

> “Chatfuel is amazing. It’s fun to work with, and you don’t have to have developer skills. You can do a lot just with a logical mind”  –Jürgen Mayr, Photobooth Deluxe founder

[Sign up with Chatfuel](https://dashboard.chatfuel.com) for free today — no coding skills, previous experience, or credit card required.

Discover how this photo-booth entrepreneur used a Messenger chatbot to bring in revenue on autopilot. Photobooth Deluxe is a German company founded by Jürgen.

Chatfuel Bot Automates $100K+ in Ecommerce Sales

## The brand

DECEN Muebles Infantiles is an ecommerce children’s furniture brand based in Mexico. They craft beautiful, high-quality cribs and cradles by hand for sale online. Their mission is to design and build pieces that are safe, sturdy, beautiful, and environmentally sustainable.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_0_3ab4411cda/decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_0_3ab4411cda.gif" alt="DECEN® Baby Brand Generates 80% of Total Sales With Messenger Bot" height="720" width="1080" placeholder="blur"><figcaption>DECEN Muebles Infantiles sells unique, handcrafted baby furniture.</figcaption></figure>

## The problem

[DECEN’s](https://decen.com.mx) small team had too many tasks on their plate. They were pleased to be getting more customers than ever, but their Messenger inbox was overflowing with inquiries. The company’s founder Omar Cortes started searching for solutions:

> **“I was already looking for a couple people to join the team just for answering inquiries. Then I found Chatfuel.”** –Omar Cortes, founder

## The solution

“I logged into Chatfuel with my Facebook account, ” Cortes continues, “and I had my own chatbot working by the end of the day.” The bot he built acts as a first line of defense for customer support, but works as a sales funnel and content-marketing opportunity too. It’s designed to:

📝 provide answers to common questions

🔍 let users browse products right within Messenger

🤱🏻 share useful content related to babies and their care

Cortes has used the bot for various successful campaigns to boost sales, generate leads, and increase brand awareness and [customer loyalty](https://chatfuel.com/blog/customer-loyalty-chatbot), too. DECEN’s results from their chatbot were so impressive, they won Chatfuel’s 2017 bot competition! 🏆

> **“I logged into Chatfuel with my Facebook account and I had my own chatbot working by the end of the day.”** –Omar Cortes, founder

## The recipe

“I’ve tried other chatbot platforms and I still find Chatfuel the most useful, reliable, and easy to work with, ” says Cortes. To get the impressive results that helped them grow their brand, the DECEN team used these Chatfuel functions and features:

-   [**FAQs**](https://chatfuel.com/blog/chatbot-for-customer-service). The DECEN team built [an FAQ functionality](https://youtu.be/A499Eeq9Lq8) into their chatbot so it could help with customer inquiries. They included the most common questions plus informative answers, and made them easy to identify with emoji.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp" alt="FAQ functionality into their chatbot" height="1106" width="2000" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAACCAIAAADwyuo0AAAACXBIWXMAABCcAAAQnAEmzTo0AAAAI0lEQVR4nGNgcDdq3L9+9ctrDAr8DAyeJhve3j7w9wWDrxUAiE0LIxTZK0oAAAAASUVORK5CYII=" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_1_1e5499a093.webp 2000w"></figure>

-   [**Comments Autoreply**](https://chatfuel.com/blog/how-to-turn-facebook-post-commenters-into-customers). DECEN created a post on their Facebook page to announce a giveaway of one of their most popular cribs. To enter, expectant mothers simply had to comment with the month their baby was due. The bot automatically messaged all commenters, engaging even those who didn’t win.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp" alt="Facebook giveaway" height="663" width="1000" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAADCAIAAAA7ljmRAAAACXBIWXMAAAsTAAALEwEAmpwYAAAAMElEQVR4nGPQUDNXkDVMTip89vwlg66KuRQjf1J4zNdf/xmMjNyEuOQ9XAI+ff4OAPXUDjKwQdwSAAAAAElFTkSuQmCC" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_2_1231a23006.webp 1000w"><figcaption>The Facebook giveaway post DECEN Muebles Infantiles used to gain qualified leads and increase sales</figcaption></figure>

-   **Gallery cards.** The furniture pieces DECEN sells are beautiful, so they took advantage of the aesthetics of their products in their chatbot. The team used gallery cards to display eye-catching images of different products, and included details and a link to shop for or share each one.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp" alt="The gallery cards you'll find in the bot" height="404" width="1000" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAACCAIAAADwyuo0AAAACXBIWXMAAAsTAAALEwEAmpwYAAAAI0lEQVR4nGOwt7eTkhTjZmCwtjRk+P3r95fPnx4/evD/728AbIoNG1QzSKQAAAAASUVORK5CYII=" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_3_065bbaaf78.webp 1000w"><figcaption>The gallery cards you'll find in the bot for DECEN Muebles Infantiles</figcaption></figure>

-   **Disable user input.** A [lesser-known Chatfuel feature](https://chatfuel.com/blog/hidden-benefits-of-chatbots) is the ability to disable the composer, which means users won’t be able to send free-text input. It’s a good option for bots that don’t use [AI](https://docs.chatfuel.com/en/articles/828883-keywords) or the User Input plugin. Because that way, users won’t trigger the [Default Answer](https://docs.chatfuel.com/en/articles/4413516-default-answers) message (usually something like *Sorry, I didn’t get that*), which may distract them and prevent them from converting.

<figure><img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/original_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp" alt="Allow User Input” slider in the Configure Tab of your bot dashboard." height="484" width="1000" blurdataurl="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAQAAAACCAIAAADwyuo0AAAACXBIWXMAAAsTAAALEwEAmpwYAAAAJUlEQVR4nAEaAOX/AFlZWcDAwDUvLGBcWwCfn5/JyMi7vb3m5+eanw4SHusWAQAAAABJRU5ErkJggg==" placeholder="blur" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/xs_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/sm_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/md_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/lg_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1/xl_decen_baby_brand_generates_80_of_total_sales_with_messenger_bot_4_5d368b10a1.webp 1000w"><figcaption><em>Disable the composer by clicking the green “Allow User Input” slider in the Configure Tab of your bot dashboard.</em></figcaption></figure>

> **“I’ve tried other chatbot platforms and I still find Chatfuel the most useful, reliable, and easy to work with.”** –Omar Cortes, founder

## The results

The original goal for the DECEN chatbot was simply to save the support team time and increase efficiency. As **the bot now handles 98% of customer inquiries**, it’s been a major success—but that’s not all it did for the brand. It also helped them:

**📈 Increase sales.** Cortes used to focus his sales efforts on expo shows, but he now uses Chatfuel as a 24/7/365 ecommerce solution. “Today, 80% of total sales come from the bot, ” he shares.

**📧 Get more warm leads.** Remember the Facebook-post giveaway DECEN did? It doubled monthly sales, generated nearly 4,000 qualified leads, and — thanks to the [JSON API plugin](https://chatfuel.com/blog/json-api-examples) — added another 1,000 subscribers to the brand’s MailChimp list!

**❤️ Gain social proof.** The campaign had another benefit, too. The bot messaged entrants who didn’t win, asking them to leave a review. The result was over 100 glowing reviews in just a few days, which “allowed me to sell easily, ” says Cortes.

Business is booming now, so much so that DECEN has just opened their first physical store. However, ecommerce will remain a strong focus for the brand.

> **“I think I have successfully found a great path to sell anything online using Chatfuel, creative content, and an ecommerce site.”** –Omar Cortes, founder

## Rockabye chatbot

Ready to start supercharging results for your ecommerce store? [Get started with Chatfuel](https://dashboard.chatfuel.com) today, enjoy your trial for free, and see the difference very soon.

This ecommerce brand built a chatbot to save time and respond instantly to customers—and it ended up boosting sales too.