Do I need WhatsApp Business API to use a chatbot?

Yes. Chatfuel is an official WhatsApp Business Solution Provider, so we set up the API connection for you — no separate BSP needed. You can connect a new number or bring your existing WhatsApp Business App number without losing your contacts or chat history.

Can the chatbot hand off to a live agent?

Absolutely. When the AI meets a complex question or an angry customer, it passes the conversation to your team in the built-in live chat inbox. You decide when that happens, for example when a customer asks for a person or requests a refund.

Is coding required to build a WhatsApp chatbot?

No coding is needed. Chatfuel provides a visual flow builder and ready-made templates, and ChatGPT handles open-ended questions, so you get an intelligent bot without writing a single line of code.

How does pricing work for WhatsApp messages?

Chatfuel charges a platform subscription that includes credits. Meta charges per message, and since 1 October 2026 that includes the replies you send within the 24-hour service window, after the first 1,000 a month. Rates depend on your customer’s country, and Chatfuel pays Meta for you, so you get one bill. Chats that start from a click-to-WhatsApp ad can stay free for up to 7 days.

Can I integrate the chatbot with my CRM?

Yes. Popular tools like HubSpot, Slack, and Notion connect in a few clicks, and any other CRM connects through the JSON API. Lead details like name, phone, and email go straight to the tools your team uses.

How quickly can I launch a WhatsApp chatbot?

Most businesses go live within a day. Pick a template, connect your WhatsApp number, customize the responses, and you’re ready. A 7-day free trial lets you test everything before committing.

WhatsApp chatbot

Supercharge your WhatsApp communication with ChatGPT. Let it handle common customer questions, sales inquiries, and product recommendations 24/7, and invest your team’s time in the conversations that grow your business.

Start free trial Start with a specialist

7-day trial

Nuvia SkinBusiness account

Today

Hi! Where is my order #1042? 📦23:47

Hi Emily! Your order is out for delivery and arrives tomorrow between 10:00 and 14:00 🚚23:47

Great! And which serum is best for dry skin?23:48

Try our Hydra Serum with hyaluronic acid: it keeps skin moisturized all day. Shall I add it to your next order?23:48Add to orderShow more

Add to order 👍23:49

Order #1042

StatusOut for delivery
ArrivesTomorrow, 10–14
ItemsGlow Cream × 2

Answered by AIin 3 sec

Trusted by agencies and businesses

Official Meta Partner
18,000+ businesses since 2015
4.6+/5On leading review platforms

Notice the difference with automation in the very first week

What businesses get once a WhatsApp chatbot takes over routine conversations.

FAQs
up to76%
decrease in response times
up to98%
of customer inquiries handled with a bot
Sales
up to80%
more total sales
10x
increase in monthly organic sales
Product recommendations
up to47%
more purchases of recommended products
up to80%
higher repurchase rate

What is a WhatsApp chatbot?

A WhatsApp chatbot is software that answers your customers on WhatsApp automatically. Chatfuel’s chatbot runs on the official WhatsApp Business API and ChatGPT, so it understands questions however they’re written, replies in your tone of voice, and works 24/7.

It answers FAQs, qualifies leads, reminds customers about abandoned carts, and recommends products. When a customer needs a person, it hands the chat to your team. No coding required.

Automate your pipelines

New WhatsApp message · 02:14Hi! Where is my order #1042? 📦

ChatGPT reads the question

FAQInstant answer
Delivery questionOrder data → answer
Product questionAI recommendation
Angry customerManager

Answered in 3 sec, even at night

How to launch a WhatsApp chatbot

Connect WhatsAppConnect a new number or bring your WhatsApp Business App number without losing contacts or chats.
Add your business infoAdd your FAQs, products, prices, and policies, and set the tone of voice.
Set the rulesChoose which questions the bot answers, how it qualifies leads, and when it hands a chat to your team.
Go liveMost businesses launch within a day, and a 7-day free trial lets you test everything first.

Manual replies vs WhatsApp chatbot

A chatbot answers routine questions instantly, so your team spends its time only on the chats that need a person.

Factor	Manual replies	Chatfuel chatbot
First response	Minutes or hours	Instant, 24/7
Nights and weekends	Messages wait until morning	Every message answered
Busy hours	The queue grows, customers leave	Any number of chats at once
Lead qualification	Depends on each agent	The same questions for every lead
Abandoned carts	Rarely followed up	Automatic WhatsApp reminders
Complex cases	Mixed in with routine questions	Handed to your team with the full chat

Learn more about WhatsApp chatbots

Frequently asked questions

Yes. Chatfuel is an official WhatsApp Business Solution Provider, so we set up the API connection for you — no separate BSP needed. You can connect a new number or bring your existing WhatsApp Business App number without losing your contacts or chat history.

Launch your WhatsApp chatbot

Answer every customer in seconds, 24/7, and let your team focus on growing the business.