eCommerce Chatbot: Build it For Free with Chatfuel

eCommerce

Equip your
business to boost
sales

Start free trial

How Chatfuel can help your brand grow

Boost marketing

x23

return on investment

x10

return on ad spent

Increase sales

+80%

of total sales

+64%

conversion rate

Improve loyalty

76%

faster responses

47%

of customers purchase other recommended products

Why Chatfuel

Best customer service

A few minutes of response time — оne of the most frequent Chatfuel reviews.

Ready-to-use templates

Free catalog for most popular eCommerce use cases

Payment integration

Customers purchase right in a chat with your brand using Stripe

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Cover all essential business tasks

Attract and expand audience

Sound loud

Announce sales to people who are most interested in your brand

Make it relevant

Recommend your products based on lead preferences

Target wider

Build lookalike audience and create ads based on competitors’ audience

Convert leads into customers

Build connections

Personalize your offers and promo codes, create interactive experience

Engage consumers

Respond to each person who clicks on your ads and enthuse them

Accept payments

With Stripe, your customers purchase right in a chat with your brand

Stay in touch with loyal customers

Respond constantly

Manage requests across comments, direct messages, and mentions

Keep audience updated

Share your product launches, discounts, special offers and updates

Stay reachable

Let people browse the menu to find answers about your brand anytime

Select your best-selling platform

Interact on Page and Messenger, respond to comments and ad clicks.

Respond to customer DMs, comments, ad clicks, reels and story mentions.

Communicate on chat, collect data, and re-engage customers on autopilot.

7M+ clients since 2015

Yann I
Online Media
Self-employed

“No coding or any special skill required, simply click on a button, select the options that you prefer and set that up.”

Donna M
President
Small-Business

“I like that you can easily create a chat bot. I never knew the algorythms before so it is very easy to do along with tech support. They quickly created a great bot that linked direct to my website.”

Mateusz W
Growth Hacker
Marketing

"It's def one of my favorite chatbot tools out there. I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.”

William V
Développeur web
Small-Business

"Using Chatfuel is not only to ensure a bright future, it is also a pleasure. Starting to use it is the best thing you can do, right now..”

Alejandro S
Digital Content Director
Marketing

“I created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people.”

Maricar
Database Manager
Small-Business

“Data gathering using chatfuel is the best! The fact that I can create and design the way how will the user will answer the question in messenger and having it real-time available in Google Sheet...”

Jason W
Director of Education
Small-Business

"I feel their heart is beneath their product which is always the best. They are very friendly and offer clear tutorials.”

Laverne S
Alchemist
Small-Business

"The ease of use. Prompt customer support. Ongoing upgrades. Active community forums. Timely updates on Facebook guidelines affecting bots.”

Yann I
Online Media
Self-employed

“No coding or any special skill required, simply click on a button, select the options that you prefer and set that up.”

Donna M
President
Small-Business

Mateusz W
Growth Hacker
Marketing

"It's def one of my favorite chatbot tools out there. I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.”

William V
Développeur web
Small-Business

"Using Chatfuel is not only to ensure a bright future, it is also a pleasure. Starting to use it is the best thing you can do, right now..”

Alejandro S
Digital Content Director
Marketing

“I created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people.”

Maricar
Database Manager
Small-Business

Jason W
Director of Education
Small-Business

"I feel their heart is beneath their product which is always the best. They are very friendly and offer clear tutorials.”

Laverne S
Alchemist
Small-Business

"The ease of use. Prompt customer support. Ongoing upgrades. Active community forums. Timely updates on Facebook guidelines affecting bots.”

Yann I
Online Media
Self-employed

“No coding or any special skill required, simply click on a button, select the options that you prefer and set that up.”

Donna M
President
Small-Business

Mateusz W
Growth Hacker
Marketing

"It's def one of my favorite chatbot tools out there. I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.”

William V
Développeur web
Small-Business

"Using Chatfuel is not only to ensure a bright future, it is also a pleasure. Starting to use it is the best thing you can do, right now..”

Alejandro S
Digital Content Director
Marketing

“I created a chatbot that assists with many common questions and tasks with minimal work from employees. I recommend this service to many people.”

Maricar
Database Manager
Small-Business

Jason W
Director of Education
Small-Business

"I feel their heart is beneath their product which is always the best. They are very friendly and offer clear tutorials.”

Laverne S
Alchemist
Small-Business

"The ease of use. Prompt customer support. Ongoing upgrades. Active community forums. Timely updates on Facebook guidelines affecting bots.”

Frequently asked questions

1. What is an eCommerce chatbot?

It’s an automated solution that helps eCommerce stores attract and engage customers, collect data, answer questions in real time, manage order tracking, and more.

2. How eCommerce chatbot can improve sales?

With artificial intelligence and natural language processing, bots help online stores and other eCommerce businesses to:

manage customer queries;
automate cart abandonment reminders;
motivate online shoppers to purchase, via messaging apps, and more.

3. What are other benefits of chatbot in eCommerce?

eCommerce chatbots constantly interact with prospects using artificial intelligence (AI) and machine learning. They helps businesses improve customer experience, and let human agents start live chats upon user request.

4. What are eCommerce chatbot platform examples?

There are eCommerce platforms where you can build Facebook Messenger bots, automate your communication on Instagram, website, or all — like on Chatfuel.

5. How to start using a chatbot for eCommerce?

First, choose a channel you wish to automate, e.g Facebook Messenger. Then, select a reliable platform for building AI chatbots, and a preferred plan. After that, create your eCommerce AI chatbot, connect it to your socials, and activate it.

Get more inspiration from Chatfuel customer stories

Resale platform raised conversion by 37% using a chatbot

Best eCommerce chatbots that can boost your business

Agency gets 999% ROAS for e-commerce client using Messenger bot

Equip your business
to boost sales

Start free trial