It’s an automated solution that helps eCommerce stores attract and engage customers, collect data, answer questions in real time, manage order tracking, and more.
2. How eCommerce chatbot can improve sales?
With artificial intelligence and natural language processing, bots help online stores and other eCommerce businesses to:
manage customer queries;
automate cart abandonment reminders;
motivate online shoppers to purchase, via messaging apps, and more.
3. What are other benefits of chatbot in eCommerce?
eCommerce chatbots constantly interact with prospects using artificial intelligence (AI) and machine learning. They helps businesses improve customer experience, and let human agents start live chats upon user request.
4. What are eCommerce chatbot platform examples?
There are eCommerce platforms where you can build Facebook Messenger bots, automate your communication on Instagram, website, or all — like on Chatfuel.
5. How to start using a chatbot for eCommerce?
First, choose a channel you wish to automate, e.g Facebook Messenger. Then, select a reliable platform for building AI chatbots, and a preferred plan. After that, create your eCommerce AI chatbot, connect it to your socials, and activate it.
Get more inspiration from Chatfuel customer stories