Automate repeat orders with an AI agent
Send reorder reminders on WhatsApp when customers are about to run out. Your AI agent answers every reply, repeats the last order from your catalog, and sends your payment link, 24/7.
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Customers forget to come back
Happy customers still forget to reorder. When nobody reminds them at the right time, they run out and buy somewhere else.
- They run out firstCustomers notice they’re out only when they need the product.
- Lost to competitorsA quick search ends at another store’s checkout.
- Reminders sent by handYour team texts past buyers one by one, when there’s time.
- Order history scatteredPast orders and preferences are buried in old chats.
What is repeat order automation?
Repeat order automation brings past customers back to buy again in a messaging app. A reminder goes out on WhatsApp when it’s time to restock, and an AI agent takes the reorder in the same chat.
With Chatfuel, you send reorder reminders as approved WhatsApp templates to the right customer segment. The AI agent answers replies on WhatsApp, Instagram, and Facebook Messenger, confirms the items from your catalog, and shares your payment link.
How to automate repeat orders with Chatfuel
- ConnectConnect WhatsApp, Instagram, and Facebook Messenger to Chatfuel.
- Add your catalogAdd products with prices and photos, and choose which customer details to save.
- Schedule remindersPick an approved WhatsApp template, choose the segment, and set the send time.
- Go liveTurn on the AI agent and review chats to improve its answers.
How your AI agent brings customers back
Repeat order use cases
- Personalized reorder promptsReminders that name the product each customer bought.
- Easy repeat transactionsCustomers confirm the reorder right in WhatsApp.
- Customer retentionRegular check-ins keep customers buying from you.
- Refills and consumablesSkincare, coffee, pet food, and other things people run out of.
- Reorders 24/7Take reorders at night, on weekends, and on holidays.
Manual follow-ups vs Chatfuel AI agent
Your team still handles fulfillment. Chatfuel sends the reminders and takes the reorders, so past customers come back without extra work.
| Factor | Manual follow-ups | Chatfuel AI agent |
|---|---|---|
| Reminders | Texted one by one, when there’s time | Sent to a whole segment at once |
| Timing | Whenever someone remembers | Now or at a scheduled time |
| Replies | Wait for an agent | Answered in seconds, 24/7 |
| Order details | Asked again in every chat | Saved to the contact |
| Payment | Details sent by hand | Your payment link sent in the chat |
Learn more about repeat sales in chat
- Send re-engage messages
Reach customers after the 24-hour window with an approved template.
Read more - Create WhatsApp templates
Write your reminder template and get it approved by Meta.
Read more - Collect customer details
Let the AI agent save details from the chat to the contact card.
Read more - How to sell on WhatsApp
A step-by-step guide to selling on WhatsApp for small businesses.
Read more
Repeat order automation FAQ
You create a WhatsApp template for the reminder, choose the customer segment, and send it now or at a scheduled time. When a customer replies or taps a button, the AI agent continues the chat and takes the reorder.
Yes. WhatsApp lets businesses start a conversation after the 24-hour window with a Meta-approved template. Meta charges for each template message, so you need an active payment method.
From the contact’s details in Chatfuel. The AI agent can save the product, size, and address during the chat, and you can add details through the Chatfuel API. You use them to build segments and personalize the reminder.
No. You add the products customers reorder to your Chatfuel catalog, with photos and prices. If you want reorders in your own system, you can send them there through Chatfuel’s JSON API.
Reminders go out on WhatsApp. The AI agent answers and takes reorders on WhatsApp, Instagram, Facebook Messenger, and your website, all in one Chatfuel account.
The AI agent sends your payment link from Stripe, PayPal, Square, or another provider. It can also check a bank transfer receipt the customer sends. Chatfuel doesn’t process payments itself.
You set the handoff rules, for example for custom requests or delivery problems. Chatfuel then assigns the chat to your team with the full conversation and pauses automatic replies.
You can start with a free trial to connect your channels and test the AI agent on real conversations. Paid plans are listed on the Pricing page. Meta bills WhatsApp template messages separately.
Bring customers back for their next order
Remind customers on time. Your AI agent takes every reorder.