The AI agent that turns every WhatsApp conversation into a sale

No. Chatfuel connects your number and lets you configure the AI’s knowledge base yourself — no code, no API integration work on your side.

There’s no free plan, but every plan starts with a 7-day free trial: full access and $15 in credits for AI replies and messages. After that, plans start at $20 a month with the same amount in credits included; AI replies and the WhatsApp message fees Meta charges come out of that balance.

Not for using Chatfuel: it runs on the official WhatsApp Business API, not the unofficial tools that get numbers banned. A number can still be limited if it breaks WhatsApp’s rules — messaging people who didn’t opt in, spam that gets blocked or reported, restricted products — and verifying your Meta business lowers the risk.

No. Chatfuel is an official Meta Business Partner and WhatsApp Business Solution Provider: you log in with Facebook inside Chatfuel, choose or create your business portfolio, and verify your number. You need full control of that portfolio, and the number can’t stay connected to another provider.

Connecting a number takes about 15 minutes, with no separate API application to wait for. Meta reviews your display name during setup, and business verification, which you submit from Chatfuel, usually takes 2–3 hours; until then you can message up to 250 people a day.

You can send free-form messages within 24 hours of the customer’s last message, and every new message from them restarts the clock. After that, you need a Meta-approved template, which you send from Chatfuel as a re-engage message and which Meta charges for.

Yes. Agencies and developers can resell Chatfuel under their own brand through the Chatfuel SDK, and billing stays invisible to their clients. In the chat itself, customers see your business’s WhatsApp name and profile photo.

Software that answers customers on WhatsApp automatically. With Chatfuel it’s an AI agent: it replies from the information you give it, qualifies leads, books appointments, and hands the chat to your team when needed — 24/7, on the official WhatsApp Business API.

The WhatsApp Business API is Meta’s official interface for businesses that message customers at scale. Unlike the WhatsApp Business app, it lets an AI agent and your whole team work from one number and send approved templates outside the 24-hour window. Chatfuel connects you to it directly — no application or code needed.

Yes. The AI Agent sends the link or coupon code you give it in its instructions — the same code for everyone, not one generated per person — asks a qualifying question, and hands the chat to your team when a handoff condition is met, with a notification so someone can step in and reply as themselves. It all happens inside WhatsApp’s 24-hour customer service window. Since 1 October 2026 Meta bills replies inside that window, so a short exchange — link, one question, handoff — also keeps costs down.

Yes. You tell Chatfuel’s AI Co-pilot the behavior you want (“when someone asks about pricing, send the catalog link and ask which product they’re interested in”) and it sets up the AI Agent for you — no condition blocks on a canvas. The AI Agent then reads each message as written, so “how much?”, “price pls” and “what does it cost?” all get the same answer without an exact match.