Payment links sent right in the chat
Your AI Agent sends your Stripe, PayPal, or Square link the moment a customer is ready to pay, then checks the receipt they send back. Customers pay on your provider’s page, and unclear receipts go to your team.
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A slow payment step costs you the sale
A customer decides to buy and asks how to pay. If the link or the transfer check waits for your team, the moment can pass.
- Customers wait for the linkSomeone is ready to pay at 11 pm, but the link only goes out when your team is back.
- Links pasted by handYour team copies the same payment links into chat after chat, and sometimes picks the wrong one.
- Receipts pile upBank transfer screenshots sit in the chats until someone has time to look at them.
- Slots held without a depositWithout a quick way to ask for a deposit, bookings are held on a promise alone.
What are payment links in chat?
A payment link is a URL from your payment provider, like Stripe, PayPal, or Square, that opens a page where the customer pays. In Chatfuel, the AI Agent sends your link in the chat at the moment you choose, for example after the customer picks a service or confirms an order.
Chatfuel doesn’t process payments: the customer pays on your provider’s page, with the payment tool your business already uses. If you take bank transfers or mobile payments instead, the AI Agent shares your payment details and checks the photo or screenshot of the receipt the customer sends.
How payment links work in Chatfuel
- Open your automationGo to AI Agent → Automations. Open Main bot to cover every channel, or the automation of the one channel where customers pay.
- Add your linkIn Incoming messages → Additional instructions, paste your payment link and say when to send it, like after the customer picks a service and time.
- Describe how to payAdd your payment methods and bank details to the Knowledge Base, and tell the AI Agent what a valid receipt looks like and what to do next.
- Test it and go liveRun the whole flow in the Test chat first. Prefer to set it up in chat? Ask the AI Co-pilot: “Have the AI send my Stripe link when a customer is ready to pay.”
What the AI Agent does with payments
Nuvia SkinAI Agent
Where payment links speed things up
- Booking depositsSalons, clinics, and studios ask for a deposit once the client picks a service and time.
- Orders in chatOnline stores send the payment link as soon as the customer confirms the order.
- Bank transfersBusinesses that take transfers or mobile payments get receipts checked right in the chat.
- Classes and sessionsCoaches and schools send the link for a class, course, or consultation when someone signs up.
Links sent by hand vs AI Agent
The AI Agent doesn’t take payments. It makes sure the link and the receipt check don’t wait for your team.
| Factor | By hand | AI Agent |
|---|---|---|
| When the link goes out | When someone sees the message | At the moment your instruction sets |
| After hours | Waits until the team is back | Sent whenever the customer is ready |
| The right link | Copied from notes, easy to mix up | Taken from your Catalog or instruction |
| Transfer receipts | Checked by hand, one by one | Photo or screenshot checked by the AI Agent |
| Unclear receipts | Back‑and‑forth in the chat | A resend request or a handoff to your team |
| Channels | Links sent app by app | Every channel your AI Agent answers |
Learn more about selling in chat
- Placing an order
Take orders in the chat: products, delivery details, and your payment link.
Read more - eCommerce chatbot
Answer shoppers and recommend products from your catalog on WhatsApp, Instagram, and Messenger.
Read more - Send a payment link
Write the instruction that tells the AI Agent when to share your link.
Read more - Verify receipts
Set up receipt checks for bank transfers and other payments.
Read more
Payment links FAQ
Links from your payment provider that the AI Agent sends in the chat when a customer is ready to pay. You add the link and the moment to send it in your automation’s Additional instructions, and the customer pays on your provider’s page.
Any provider that gives you a shareable payment link: Stripe, PayPal, Square, or another tool your business already works with. Paste the link into the instruction; there’s nothing to connect in Chatfuel.
No. Chatfuel has no built-in payment gateway, and you can’t connect Stripe, PayPal, or another payment processor to it directly. The AI Agent shares your payment link or details and checks receipts, but it can’t charge customers.
It can check the receipt. The customer sends a photo or screenshot of the payment in the chat, and the AI Agent reviews it and moves the conversation forward, for example by confirming the order or booking. In Additional instructions, tell it what a valid receipt looks like and what to do when the check succeeds or fails.
The AI Agent can ask the customer to send it again or hand the chat to your team. Add a Switch to human rule for receipts that can’t be verified, and assign it to a teammate if you want one person to handle them.
Yes. Add each link to the item’s description in your Catalog, or list separate links per service in the instruction. The AI Agent sends the link that matches what the customer picked.
Yes. Add the instruction to that channel’s automation instead of Main bot. On Main bot, it applies to every channel.
Yes. Add your payment methods and bank details to the Knowledge Base so the AI Agent can share them, then describe the receipt check in Additional instructions. You can also ask the AI Co-pilot in chat, for example: “Set up my AI to send my payment details and verify the receipts customers send.”
Let customers pay when they’re ready
Add your payment link in Automations and let the AI Agent send it for you.