AI chatbot that understands voice messages
Customers send a voice note instead of typing. AI Agent listens, transcribes it, and replies in text on WhatsApp, Instagram, and Messenger, using your knowledge base. No extra setting: if it answers text, it answers voice too.
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Voice notes wait longer than any other message
Customers record a question in seconds. Your team needs a quiet moment and headphones to hear it, so voice notes sit at the bottom of the inbox.
- Waiting for a quiet momentNobody plays audio at the front desk, in a meeting, or with a client in the chair.
- Nights and weekends pile upVoice notes sent after hours wait until someone is back to listen to them.
- Replaying for the detailsA date, a name, or a price is easy to miss, so the team plays the same note twice.
- Text-only bots stay silentA bot that reads only typed messages skips the audio, and the customer is left without an answer.
What is an AI chatbot for voice messages?
It’s an assistant that listens to the voice messages customers send in chat, turns the speech into text, works out what they’re asking, and answers. Customers can ask by speaking instead of typing, and still get a reply right away.
In Chatfuel, this is built into AI Agent. A voice note goes through the same steps as a typed message: the same knowledge base, the same instructions, and the same automation settings. The answer always comes back as a text message.
How AI Agent answers voice messages
- A customer sends a voice noteThey record a question and send it in chat, the way they would message a friend.
- AI Agent listens to itSpeech recognition turns the recording into text, so the AI can read what was said.
- It understands the questionThe AI works out what the customer needs and finds the answer in your knowledge base.
- It replies in textThe answer arrives as a regular text message in the same chat, ready to read and reread.
Why every voice note gets an answer
Listening yourself vs AI Agent
AI Agent doesn’t replace your team. It answers the routine voice notes and hands over the chats that need a person.
| Factor | Listening yourself | AI Agent |
|---|---|---|
| When the answer comes | When someone can play the audio | Right away, 24/7 |
| Getting the details | Replay the note to catch them | Transcribed and read like text |
| Prices and policies | From memory | From your knowledge base |
| Format of the reply | Typed by hand | A text message, every time |
| Chats that need a person | Mixed in with the rest | Handed to your team by your rules |
Learn more about AI Agent in your channels
- WhatsApp
AI Agent answers your customers on WhatsApp 24/7, voice notes included.
Read more - Instagram
Reply to Instagram DMs and comments automatically.
Read more - AI customer support
Answer common questions in the first reply, with no queue.
Read more - Live chat
Take over any chat from the AI when a customer needs a person.
Read more
Voice messages FAQ
Yes. When a customer sends a voice message, AI Agent listens to it with speech recognition, turns it into text, works out the question, and answers it like any typed message, using your knowledge base.
No. AI Agent always replies with a regular text message in the same chat, even when the customer asked by voice.
No. There’s no separate toggle for audio. Voice messages go through the same pipeline as text, so if AI Agent replies to typed messages on a channel, it replies to voice messages there too.
WhatsApp, Instagram, and Facebook Messenger. On TikTok, voice messages aren’t supported, so AI Agent can’t reply to them there.
Check AI Agent → Automations: Main bot is on, the automation for that channel’s messages is on, and its Incoming messages setting lets the AI reply. If When AI replies is set to outside working hours, the AI stays quiet during the workday on purpose. Also make sure your knowledge base is filled out and the channel is connected.
Yes. A voice message is handled like a typed one, so the same settings apply: booking rules, handoff rules, working hours, and your additional instructions.
Open the automation in AI Agent → Automations, open its Test chat, and send a short, clear voice message. The Test chat uses that automation’s real settings and your knowledge base, and it doesn’t message any real customer.
The same as for text: a filled-out knowledge base with your services, prices, hours, and policies. AI Agent answers only from the information you add.
Let AI Agent answer every voice note
Turn on AI Agent for your channels, and voice messages get a text reply right away.