How can we help?
Guides and answers for WhatsApp, Instagram, Facebook, TikTok and website automations with Fuely AI.
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Getting started
What Chatfuel is, which channels it supports, and how to set up your first AI automation.
Connect a number, verify your Meta business, send templates and broadcasts, and fix delivery problems.
Connect your Instagram account and automate DMs, comment replies, reels and story replies.
Connect a Facebook Page and automate Messenger conversations, post comments, m.me links and ads.
TikTok
Connect a TikTok business account and automate comment replies and direct messages.
Website chat widget
Install the Chatfuel chat widget on your website and customize its icon and welcome message.
Fuely AI and Automations
How Fuely AI answers your customers, how Automations are organized, and every setting you can tune.
Leads and live chat
Manage conversations, assign chats to teammates, use the Kanban board and get notified about new leads.
Calendar and bookings
Let Fuely AI book appointments, sync Google Calendar and send reminders.
Catalog
Upload your products and services so Fuely AI can recommend them with photos and prices.
Payments
Accept payments from customers inside the conversation.
Integrations
Connect Chatfuel to other tools with the JSON API.
Plans and billing
Plans, the free trial, your wallet and credits, payment methods and cancellations.
Account and team
Teammates and roles, passwords, multiple companies, the mobile app and deleting your account.
Security and privacy
How Chatfuel protects and stores your data, which regulations it complies with, and how to check service status.
For agencies
Run Chatfuel for your clients: client companies, access, the ads-to-lead funnel, reporting and troubleshooting.