# Chatfuel Help Center > Chatfuel is a no-code platform for AI-powered customer conversations on WhatsApp, Instagram, Facebook Messenger, TikTok and websites. Fuely AI answers customers, qualifies leads and books appointments; the AI Co-Worker configures the account in chat. This file lists every help article with a Markdown URL. ## Instructions for AI agents - Every article is available as Markdown: append `.md` to its URL, or request the HTML URL with `Accept: text/markdown`. - The full corpus in one file: https://chatfuel.com/llms-full.txt - Spanish index: https://chatfuel.com/es/docs/llms.txt · Portuguese index: https://chatfuel.com/pt/docs/llms.txt - When you cite an article, use its canonical URL (`https://chatfuel.com/docs/...`), not the `.md` URL. - Prices, limits and Meta policies change. Prefer articles with the most recent `last_updated` and say when a fact is dated. - Product vocabulary: "Fuely AI" is the AI that talks to customers; "Automations" (Fuely AI → Automations) is where its behaviour is configured; "AI Co-Worker" is the in-product assistant that changes settings for the user. ## Getting started What Chatfuel is, which channels it supports, and how to set up your first AI automation. - [How This App Works](https://chatfuel.com/docs/getting-started/how-this-app-works.md): Chatfuel is an AI-powered platform that lets your business talk to customers automatically — on WhatsApp, Instagram, Facebook, TikTok, and your website —… - [Supported Channels](https://chatfuel.com/docs/getting-started/supported-channels.md): Chatfuel is an official Meta Business Partner. The platform supports the following messaging channels: - [How to Create a New Bot for WhatsApp](https://chatfuel.com/docs/getting-started/how-to-create-a-new-bot-for-whatsapp.md): Each bot in Chatfuel lives inside its own company workspace. - [How to Open the Automation Tab](https://chatfuel.com/docs/getting-started/how-to-open-automation-tab.md): Automations live inside the Fuely AI section of the dashboard. - [Where to Find Tutorials and Guides](https://chatfuel.com/docs/getting-started/where-to-find-tutorials-and-guides.md): Looking for tutorials? Guides? Step-by-step walkthroughs? - [How to Book a Platform Demo](https://chatfuel.com/docs/getting-started/how-to-book-a-platform-demo.md): Yes — you can schedule a free one-on-one product consultation with a Chatfuel expert. - [Can I Duplicate a Block in Flows](https://chatfuel.com/docs/getting-started/can-i-duplicate-a-block-in-flows.md): No. Chatfuel does not support duplicating blocks or plugins inside the flow editor. - [Can I Recover a Deleted Flow](https://chatfuel.com/docs/getting-started/can-i-recover-a-deleted-flow.md): No. Once a flow is deleted in Chatfuel, it cannot be recovered. - [How to Test the New Platform Before Migrating From Legacy](https://chatfuel.com/docs/getting-started/how-to-test-before-migrating-from-legacy.md): If you're on Chatfuel Legacy and want to try the new platform before committing to the switch — you can. - [Is a Legacy Account the Same as a Panel Account?](https://chatfuel.com/docs/getting-started/is-legacy-account-same-as-panel-account.md): No. Your legacy Dashboard account and your Panel account are separate: log in to panel.chatfuel.com with the same email to see which one you are in. - [Where Is the Ads Panel?](https://chatfuel.com/docs/getting-started/where-is-the-ads-panel.md): The Ads Panel has been temporarily hidden from the Chatfuel dashboard. - [Why There Is No Flows Button](https://chatfuel.com/docs/getting-started/why-there-is-no-flows-button.md): If you're looking for the Flows button in Chatfuel and can't find it — that's by design. ## WhatsApp Connect a number, verify your Meta business, send templates and broadcasts, and fix delivery problems. - [How to Connect a New Phone Number](https://chatfuel.com/docs/whatsapp/how-to-connect-a-new-phone-number.md): This guide walks you through connecting a new phone number to Chatfuel via WhatsApp. - [Connect WhatsApp Business App Number to Chatfuel](https://chatfuel.com/docs/whatsapp/connect-whatsapp-business-app-number.md): You can bring your existing WhatsApp Business App number to Chatfuel without losing your contacts or chat history. - [Verify your Meta business account](https://chatfuel.com/docs/whatsapp/verify-your-meta-business-account.md): Without verification, your WhatsApp messaging is severely restricted. - [How to Activate AI in WhatsApp](https://chatfuel.com/docs/whatsapp/how-to-activate-ai-in-whatsapp.md): On WhatsApp, Fuely AI starts switched off. Each WhatsApp traffic source — direct messages, ads that click to WhatsApp, posts that click to WhatsApp — has its… - [24-Hour Messaging Window](https://chatfuel.com/docs/whatsapp/24-hour-messaging-window.md): If you're seeing an error that you can't send a message to a contact, or your automation stopped sending messages, it's most likely because the 24-hour… - [How to Create WhatsApp Templates](https://chatfuel.com/docs/whatsapp/how-to-create-whatsapp-templates.md): If you want to message your contacts after the 24-hour messaging window has closed, you need to create a template. - [How Much Does Meta Charge for WhatsApp Messages?](https://chatfuel.com/docs/whatsapp/how-much-does-meta-charge-for-whatsapp-messages.md): Meta charges for WhatsApp Business messaging, and the cost depends on two things: the type of message and the country where the end user's phone number is… - [Can I Change My WhatsApp Chatfuel Link?](https://chatfuel.com/docs/whatsapp/can-i-change-my-whatsapp-chatfuel-link.md): When you connect a WhatsApp number to Chatfuel, the platform generates a unique shareable link for your business — for example, wa.chatfuel.com/yourbusiness. - [Can I Test Before Connecting My WhatsApp Number?](https://chatfuel.com/docs/whatsapp/can-i-test-before-connecting-whatsapp-number.md): Yes. You can configure everything before connecting your number — every automation you set up is saved as a draft and goes live the moment the channel connects. - [Can I Use 360dialog with Chatfuel?](https://chatfuel.com/docs/whatsapp/can-i-use-360dialog-with-chatfuel.md): No. Chatfuel is a WhatsApp Business Solution Provider (BSP), just like 360dialog. - [Create Ads that Click to WhatsApp](https://chatfuel.com/docs/whatsapp/create-ads-that-click-to-whatsapp.md): Ads that click to WhatsApp let people start chatting with your business the moment they tap your Facebook or Instagram ad. - [How to add a WhatsApp Business profile photo](https://chatfuel.com/docs/whatsapp/how-to-add-profile-photo.md): A profile photo is not required for a WhatsApp Business account. - [How to Change the Facebook Account Linked to WhatsApp](https://chatfuel.com/docs/whatsapp/how-to-change-linked-facebook-account.md): Your WhatsApp Business Account is connected to a specific Facebook (Meta) account. - [How to Change the Business Name on Your WhatsApp QR Code](https://chatfuel.com/docs/whatsapp/how-to-change-name-on-whatsapp-qr-code.md): When you generate a WhatsApp QR code through Chatfuel (links like wa.chatfuel.com/yourbusiness), the QR code page displays the business name associated with… - [How to Change Your WhatsApp Display Name](https://chatfuel.com/docs/whatsapp/how-to-change-whatsapp-display-name.md): Your WhatsApp Business display name is part of your digital identity — it's how customers recognize you on WhatsApp. - [How to Change Your WhatsApp Number](https://chatfuel.com/docs/whatsapp/how-to-change-whatsapp-number.md): To switch to a different WhatsApp number in Chatfuel, disconnect your current number first, then connect the new one. - [How to Check if Your WhatsApp Number Is Released from the API](https://chatfuel.com/docs/whatsapp/how-to-check-if-whatsapp-number-is-released.md): If you need to confirm whether your WhatsApp number has been released from the API, you can check it directly in Meta Business Settings. - [How to Create a Broadcast List](https://chatfuel.com/docs/whatsapp/how-to-create-a-broadcast-list.md): A broadcast list lets you send a message to multiple contacts at once, even if their 24-hour messaging window has expired. - [How to Create Re-Engage Messages](https://chatfuel.com/docs/whatsapp/how-to-create-re-engage-messages.md): Re-engage messages let you reach out to contacts whose 24-hour messaging window has expired. - [How to Find Your Connected WhatsApp Number](https://chatfuel.com/docs/whatsapp/how-to-find-your-connected-whatsapp-number.md): If you need to check which WhatsApp number is currently connected to your Chatfuel account, it's shown in your account settings. - [How to Get a Green Badge for Your Business](https://chatfuel.com/docs/whatsapp/how-to-get-a-green-badge.md): To get a green badge (green checkmark) on WhatsApp, you need an Official Business Account (OBA). - [How to Get a Blue Verification Badge on WhatsApp](https://chatfuel.com/docs/whatsapp/how-to-get-blue-verification-badge.md): The blue verification badge (blue checkmark) on WhatsApp is part of Meta Verified, a paid subscription offered by Meta. - [How to Get a Free WhatsApp Button](https://chatfuel.com/docs/whatsapp/how-to-get-free-whatsapp-button.md): A WhatsApp button is a small widget you can add to your website that lets visitors start a WhatsApp conversation with your business in one click. - [How to Plan Messages](https://chatfuel.com/docs/whatsapp/how-to-plan-messages.md): Planning messages in Chatfuel means scheduling a broadcast to be sent at a specific date and time. - [How to Route Ad Leads with Keywords](https://chatfuel.com/docs/whatsapp/how-to-route-ad-leads-with-keywords.md): When someone taps your ad that clicks to WhatsApp, they usually send the pre-filled message you set in the ad. - [Can You Send a Template for Me?](https://chatfuel.com/docs/whatsapp/how-to-send-a-template-from-live-chat.md): No — the AI Co-Worker can't send templates on your behalf. But you can easily do it yourself right from the live chat. - [How to Send a Broadcast on a Client's Birthday](https://chatfuel.com/docs/whatsapp/how-to-send-birthday-broadcast.md): Sending an automatic message on each contact's birthday isn't natively supported in Chatfuel yet — it's on our roadmap and we're actively working on it. - [How to Send Messages Outside the 24-Hour Window](https://chatfuel.com/docs/whatsapp/how-to-send-messages-outside-24-hour-window.md): WhatsApp only allows free-form messages while the 24-hour messaging window is open. - [Is WhatsApp Audio Listening Enabled?](https://chatfuel.com/docs/whatsapp/is-whatsapp-audio-listening-enabled.md): There is no separate setting for audio listening on WhatsApp. - [Link WhatsApp to Business Manager](https://chatfuel.com/docs/whatsapp/link-whatsapp-to-business-manager.md): Any third-party app requires that your WhatsApp number is linked to Business Manager. - ["Phone number connected to another bot/account/company" Error](https://chatfuel.com/docs/whatsapp/phone-number-connected-to-another-bot-error.md): "Phone number connected to another bot/account/company" means the number is already linked to another bot in your workspace. Disconnect it there first. - [Problems with Sending Messages on WhatsApp](https://chatfuel.com/docs/whatsapp/problems-with-sending-messages-on-whatsapp.md): When a user reaches out about unusual message-sending failures and you're not sure how to proceed, follow the steps below. - [Troubleshooting Meta Business Verification](https://chatfuel.com/docs/whatsapp/troubleshooting-meta-business-verification.md): If your Meta business verification was rejected or you're seeing an error, this guide covers the most common issues and how to fix them. - [Troubleshooting Phone Connection Issues](https://chatfuel.com/docs/whatsapp/troubleshooting-phone-connection-issues.md): When a user reaches out about unusual issues related to phone connection and you're not sure how to proceed, work through the steps below in order. - [WhatsApp rules or how to avoid bans](https://chatfuel.com/docs/whatsapp/whatsapp-rules-or-how-to-avoid-bans.md): This guide will help you avoid getting banned from Meta Business and keep your messaging running smoothly. - [Why the Bot Sometimes Doesn't Respond to a Message](https://chatfuel.com/docs/whatsapp/why-bot-sometimes-misses-messages.md): Occasionally a customer sends a message to your WhatsApp number, the message shows as delivered in their app, but the bot never replies. ## Instagram Connect your Instagram account and automate DMs, comment replies, reels and story replies. - [Connect your Instagram account](https://chatfuel.com/docs/instagram/connect-your-instagram-account.md): Below, you'll learn how to connect your Instagram account to Chatfuel. - [How to Activate AI in Instagram](https://chatfuel.com/docs/instagram/how-to-activate-ai-in-instagram.md): Every Instagram automation starts off, so Fuely AI stays quiet until you enable the sources you want it to handle. - [Instagram Automations](https://chatfuel.com/docs/instagram/instagram-tasks.md): Fuely AI talks to your Instagram audience through automations — one for every place a conversation can start. - [Instagram Comment Autoreply](https://chatfuel.com/docs/instagram/instagram-comment-autoreply.md): Fuely AI replies to comments on your posts, reels, and ads — publicly under the comment, in a private DM, or both. - [Messaging rules for Instagram](https://chatfuel.com/docs/instagram/messaging-rules-for-instagram.md): To prevent spam, Instagram puts some limits on who you can message and how often. - [Can I Choose Which Post to Autoreply To?](https://chatfuel.com/docs/instagram/can-i-choose-which-post-to-autoreply.md): Yes. Create a custom automation with a List of posts, and it answers comments only on the posts or reels you pick — up to 50 per rule, with up to 30 rules per… - [Can I Like a Comment on Instagram?](https://chatfuel.com/docs/instagram/can-i-like-a-comment-on-instagram.md): No. Chatfuel cannot automatically like comments on your Instagram posts, reels, or ads. - [Can I Set a Delay Before Comment Autoreply?](https://chatfuel.com/docs/instagram/can-i-set-a-delay-before-comment-autoreply.md): Yes — with the Message delays setting. Every automation has it, including the comment sources, and it adds a natural typing pause before Fuely AI replies, so… - [How to connect Instagram account to another profile](https://chatfuel.com/docs/instagram/connect-instagram-to-another-profile.md): If you want to move an Instagram account from one Chatfuel profile (or company) to another, you need to disconnect it from the current profile first, then… - [DM to Follow](https://chatfuel.com/docs/instagram/dm-to-follow.md): Chatfuel cannot send a DM automatically when someone follows your Instagram account: Meta does not expose a "new follower" event to any platform. - [How to Get Automation on Your Reels](https://chatfuel.com/docs/instagram/how-to-automate-reels.md): Reels don't need special setup: the post & reel comments source covers them together with regular posts. ## Facebook Connect a Facebook Page and automate Messenger conversations, post comments, m.me links and ads. - [How to Connect a Facebook Fanpage](https://chatfuel.com/docs/facebook/how-to-connect-a-facebook-fanpage.md): Below, you'll learn how to connect your Facebook Page (fanpage) to Chatfuel. - [How to Activate AI in Facebook](https://chatfuel.com/docs/facebook/how-to-activate-ai-in-facebook.md): Every Facebook automation starts off, so Fuely AI stays quiet until you enable the sources you want it to handle. - [Facebook Automations](https://chatfuel.com/docs/facebook/facebook-tasks.md): Fuely AI handles your Facebook Page through automations, one per source: Messenger DMs, comments under Page posts, m.me links and ads that click to Messenger. - [Facebook Comment Autoreply](https://chatfuel.com/docs/facebook/facebook-autoreply.md): Fuely AI replies to comments under your Facebook Page's posts — publicly under the comment, in a private Messenger message, or both. - [m.me Links and Ads that Click to Messenger](https://chatfuel.com/docs/facebook/m-me-links-and-ads-that-click-to-messenger.md): m.me links and ads that click to Messenger are two more Facebook sources, each with its own automation so the AI can greet and route them differently. - [Messaging rules for Facebook](https://chatfuel.com/docs/facebook/messaging-rules-for-facebook.md): To prevent spam, Meta puts limits on when a Facebook Page can message people in Messenger. ## TikTok Connect a TikTok business account and automate comment replies and direct messages. - [Connect your TikTok account](https://chatfuel.com/docs/tiktok/connect-your-tiktok-account.md): Below, you'll learn how to connect your TikTok account to Chatfuel. - [How to switch your TikTok account to a Business one](https://chatfuel.com/docs/tiktok/how-to-switch-tiktok-to-business-account.md): You need a TikTok Business account to connect to Chatfuel and use all automation features. - [TikTok Automations](https://chatfuel.com/docs/tiktok/tiktok-tasks.md): Automations control where Fuely AI talks to your customers on TikTok and how it behaves in each place. - [Can I send a DM after someone comments on my TikTok video?](https://chatfuel.com/docs/tiktok/can-i-send-dm-after-tiktok-comment.md): No. TikTok does not allow sending direct messages triggered by comments. - [Messaging rules for TikTok](https://chatfuel.com/docs/tiktok/messaging-rules-for-tiktok.md): To prevent spam, TikTok has specific messaging limits and delivery rules. - [TikTok Comment Autoreply](https://chatfuel.com/docs/tiktok/tiktok-comment-autoreply.md): Fuely AI can automatically reply under comments on your TikTok videos. ## Website chat widget Install the Chatfuel chat widget on your website and customize its icon and welcome message. - [Set up chat widget for website](https://chatfuel.com/docs/website/set-up-chat-widget-for-website.md): With the website chat widget, your customers can quickly ask questions right on your site without needing to search for contact information. - [How to change the widget icon](https://chatfuel.com/docs/website/how-to-change-widget-icon.md): You can customize the icon (logo) that appears inside the chat when the widget is open, but the closed widget button always uses the default Chatfuel icon —… - [How to create a welcome message for Website widget](https://chatfuel.com/docs/website/how-to-create-a-welcome-message-for-website-widget.md): The Website chat widget doesn't have a dedicated welcome-message setting. ## Fuely AI and Automations How Fuely AI answers your customers, how Automations are organized, and every setting you can tune. - [What is Fuely AI?](https://chatfuel.com/docs/ai-features/what-is-fuely-ai.md): AI agents are smart helpers that can do entire jobs on their own. - [How to set up AI: The definitive guide](https://chatfuel.com/docs/ai-features/how-to-set-up-ai-the-definitive-guide.md): Fuely AI is Chatfuel's AI agent designed to help service businesses respond instantly, book appointments, qualify leads, and route conversations to the right… - [Automations](https://chatfuel.com/docs/ai-features/automations.md): Automations control where Fuely AI talks to your customers and how it behaves in each place. - [How to Set Up Knowledge Base](https://chatfuel.com/docs/ai-features/how-to-set-up-knowledge-base.md): Think of the Knowledge Base as Fuely AI's brain. Without it, Fuely won't know anything about your business — your products, services, working hours, or how to… - [How to Set Up Fuely AI Profile](https://chatfuel.com/docs/ai-features/how-to-set-up-fuely-ai-profile.md): Fuely AI needs a persona to talk to customers well — a name, a language, a tone, a way of greeting people. - [What the AI Co-Worker Can Do for You](https://chatfuel.com/docs/ai-features/what-the-ai-co-worker-can-do-for-you.md): The AI Co-Worker is the assistant you chat with inside Chatfuel. - [AI Autonomy Levels](https://chatfuel.com/docs/ai-features/ai-autonomy-levels.md): Autonomy levels control how much freedom Fuely AI has when handling booking conversations. - [Can AI Find Something in Flows](https://chatfuel.com/docs/ai-features/can-ai-find-something-in-flows.md): No. The AI Co-Worker cannot search, read, or navigate inside flows. - [Can AI Read Data From a Google Sheet?](https://chatfuel.com/docs/ai-features/can-ai-read-from-google-sheets.md): No. Fuely AI cannot connect to or read data from Google Sheets, Excel files, or any external spreadsheet. - [Can AI Send PDFs or Files?](https://chatfuel.com/docs/ai-features/can-ai-send-pdfs.md): No. Fuely AI cannot send PDFs, documents, or arbitrary files to customers. - [Can AI Send Videos?](https://chatfuel.com/docs/ai-features/can-ai-send-videos.md): No. Fuely AI cannot send video files to customers. The AI communicates through text messages only — it cannot attach, upload, or play videos within a… - [Can I Add Menu Buttons, Quick Replies, or Numbered Options?](https://chatfuel.com/docs/ai-features/can-i-add-menu-buttons-or-quick-replies.md): No — Chatfuel does not support button menus, quick reply buttons, numbered option lists, or interactive menu trees. - [Can I Customize the Message Before Handoff to a Human?](https://chatfuel.com/docs/ai-features/can-i-customize-the-handoff-message.md): No. When Fuely AI hands a conversation over to a human agent, it generates the handoff message automatically. - [Can I Enable AI for One Channel but Not Another?](https://chatfuel.com/docs/ai-features/can-i-enable-ai-for-one-channel-but-not-another.md): Yes — natively. Every channel source (Instagram DMs, Facebook Messenger, WhatsApp DMs, TikTok comments, the website widget, and so on) has its own automation… - [Can I Integrate ChatGPT with Chatfuel?](https://chatfuel.com/docs/ai-features/can-i-integrate-chatgpt-with-chatfuel.md): You don't need to — ChatGPT is already built in. Fuely AI, Chatfuel's AI assistant, runs on OpenAI's GPT-5.2 model. - [Can the Bot Send Scheduled Follow-Ups?](https://chatfuel.com/docs/ai-features/can-the-bot-send-scheduled-follow-ups.md): Yes — Fuely AI automatically follows up with customers who stop responding. - [How AI Works with Voice Messages](https://chatfuel.com/docs/ai-features/how-ai-works-with-voice-messages.md): When customers send voice messages, our AI system listens to the audio and provides helpful text responses to their questions. - [How Fuely AI Sessions Work](https://chatfuel.com/docs/ai-features/how-fuely-ai-sessions-work.md): A session is the window during which Fuely AI stays active for one contact and keeps answering their messages. - [How to Add a Pause Between Messages](https://chatfuel.com/docs/ai-features/how-to-add-a-pause-between-messages.md): If your customers tend to send several short messages in a row, you might want the AI to wait before replying — so it responds to the full thought, not just… - [How to Automatically Return Chat to AI](https://chatfuel.com/docs/ai-features/how-to-automatically-return-chat-to-ai.md): When a human agent takes over a conversation from AI, the chat stays assigned to that agent. - [How to Change Greeting by Specialist](https://chatfuel.com/docs/ai-features/how-to-change-greeting-by-specialist.md): Chatfuel does not support setting different greetings for different specialists. - [How to Collect Contact Info Automatically](https://chatfuel.com/docs/ai-features/how-to-collect-contact-info.md): Fuely AI can save customer details it learns during a conversation — name, phone, email, city, budget, anything you tell it to watch for — straight to the… - [How to Configure Photo Sending Settings](https://chatfuel.com/docs/ai-features/how-to-configure-photo-sending-settings.md): You can control whether and how Fuely AI sends product photos from your catalog during a conversation. - [How to Control When Fuely AI Responds (Working Hours)](https://chatfuel.com/docs/ai-features/how-to-configure-working-hours.md): You can decide whether Fuely AI answers customers around the clock or only when your business is closed. - [How to Create a Custom Automation](https://chatfuel.com/docs/ai-features/how-to-create-a-custom-automation.md): Create a custom automation in Fuely AI → Automations to give a specific post, ad, story, keyword or link its own instructions instead of the base automation. - [How to Enable 'Typing...' Animation](https://chatfuel.com/docs/ai-features/how-to-enable-typing-animation.md): Turn on the "Typing…" indicator in Fuely AI → Automations → Message delays, or ask the AI Co-Worker to enable it for a channel or for the Main bot. - [How to Exclude Specific Contacts from AI](https://chatfuel.com/docs/ai-features/how-to-exclude-specific-contacts-from-ai.md): There is currently no way to prevent Fuely AI from responding to specific contacts. - [How to Make AI Send a Payment Link](https://chatfuel.com/docs/ai-features/how-to-make-ai-send-payment-link.md): You want the AI to share a payment link so customers can pay or book right inside the chat — without waiting for a team member to send it manually. - [How to Manage Uploaded Company Information](https://chatfuel.com/docs/ai-features/how-to-manage-uploaded-company-information.md): During registration, you may have uploaded files (PDFs, documents, images) with information about your business. - [How to Set Up AI Autobooking](https://chatfuel.com/docs/ai-features/how-to-set-up-ai-autobooking.md): Fuely AI can book appointments automatically — it handles the entire scheduling conversation with your customers and creates bookings in your Calendar without… - [How to Set Up Automation for Specific Posts or Ads](https://chatfuel.com/docs/ai-features/how-to-set-up-automation-for-specific-posts-or-ads.md): Point a custom automation at selected posts, ads, stories or an ig.me/m.me link so that content gets its own AI instructions, keywords and replies. - [How to Set Up Chat Assignment Rules](https://chatfuel.com/docs/ai-features/how-to-set-up-chat-assignment-rules.md): Assignment rules let Fuely AI automatically route chats to the right team member based on conditions you define — like the customer's city, language, or any… - [How to Set Up Follow-Ups](https://chatfuel.com/docs/ai-features/how-to-set-up-follow-ups.md): Fuely AI can automatically send follow-up messages to clients who haven't responded. - [How to Stop AI During Active Conversations](https://chatfuel.com/docs/ai-features/how-to-stop-ai-during-active-conversations.md): When AI is actively chatting with a customer, agents can take over the conversation at any time using two simple methods. - [How to Test Your Automation](https://chatfuel.com/docs/ai-features/how-to-test-your-automation.md): Before an automation goes live — or after you change its settings — try it in the Test chat. - [Tasks Have Become Automations](https://chatfuel.com/docs/ai-features/tasks.md): If you're looking for the Tasks page — it has been replaced by Automations, at Fuely AI → Automations. - [What Fuely AI Can Do for Your Business](https://chatfuel.com/docs/ai-features/what-fuely-ai-can-do-for-your-business.md): Fuely AI is your always-on business assistant. It works across WhatsApp, Instagram, Facebook, TikTok, and your website — handling sales, customer support… - [Which Automation Replies to a Message or Comment](https://chatfuel.com/docs/ai-features/which-automation-replies-to-a-message-or-comment.md): When several automations could react to the same comment or message, Chatfuel picks exactly one. - [Why Chatfuel Does Not Process Audio Messages](https://chatfuel.com/docs/ai-features/why-chatfuel-does-not-process-audio-messages.md): Chatfuel can listen to and respond to voice messages, but only when two conditions are met: - [Why Chatfuel Doesn't Use Buttons](https://chatfuel.com/docs/ai-features/why-chatfuel-does-not-use-buttons.md): If you're looking for a way to build button-based menus or decision trees in Chatfuel — we don't offer that, and here's why. - [Why the AI Co-Worker Can't Edit Flows](https://chatfuel.com/docs/ai-features/why-co-worker-cant-edit-flows.md): If you asked the AI Co-Worker to set something up and it told you it can't do it inside a flow — that's expected. - [Why Fuely Replies to Each Message Separately](https://chatfuel.com/docs/ai-features/why-fuely-replies-to-each-message-separately.md): Fuely AI replies to every incoming message individually by default. ## Leads and live chat Manage conversations, assign chats to teammates, use the Kanban board and get notified about new leads. - [Leads](https://chatfuel.com/docs/leads/leads.md): Leads is the lightweight CRM inside Chatfuel: every chat becomes a lead card on a Kanban board that you can filter, assign to teammates and move through stages. - [What Is the Kanban Board?](https://chatfuel.com/docs/leads/what-is-the-kanban-board.md): Yes — the Leads section in Chatfuel is your Kanban board. It's a visual drag-and-drop pipeline where every customer conversation becomes a lead card that… - [How Does Chat Assignment Work?](https://chatfuel.com/docs/leads/how-does-chat-assignment-work.md): When you assign a chat to a team, Chatfuel picks a teammate at random. - [How to Get Alerts About New Chats or Bookings](https://chatfuel.com/docs/leads/how-to-get-alerts-about-new-chats-or-bookings.md): You can get notified the moment a new chat arrives or a booking is made in two ways: subscribe to web notifications in your browser, or install the Chatfuel… - [Can I Block a WhatsApp Lead?](https://chatfuel.com/docs/leads/can-i-block-a-whatsapp-lead.md): No, blocking a lead is not currently available. This feature is in development. - [Can I Clear or Refresh Chat History?](https://chatfuel.com/docs/leads/can-i-clear-chat-history.md): No. There is currently no way to clear, reset, or refresh the chat history with a contact in Chatfuel. - [Can I Export Chats?](https://chatfuel.com/docs/leads/can-i-export-chats.md): No. Chatfuel does not have a chat export function. You cannot download or export conversation history as a file. - [How to Change Chat Filters](https://chatfuel.com/docs/leads/how-to-change-chat-filters.md): Currently, it's not possible to rename, add, or remove chat filters in Chatfuel. - [How to Change Lead Stages](https://chatfuel.com/docs/leads/how-to-change-lead-stages.md): Currently, it's not possible to rename, add, or remove lead stages in Chatfuel. - [How to Close Live Chat](https://chatfuel.com/docs/leads/how-to-close-live-chat.md): To close a live chat, change the lead's status to Closed. - [Where to Answer Comments](https://chatfuel.com/docs/leads/where-to-answer-comments.md): When someone comments on your Instagram, Facebook, or TikTok post, that conversation appears in your Chats tab — just like a regular DM. - [Why Am I Not Getting Notifications?](https://chatfuel.com/docs/leads/why-am-i-not-getting-notifications.md): When a conversation is handed over to live chat, you can receive alerts either through web notifications in your browser or through the Chatfuel mobile app. ## Calendar and bookings Let Fuely AI book appointments, sync Google Calendar and send reminders. - [Calendar](https://chatfuel.com/docs/calendar/calendar.md): Calendar lets you schedule bookings with your contacts directly in Chatfuel. - [How to Set Up Calendar](https://chatfuel.com/docs/calendar/how-to-set-up-calendar.md): To use Calendar, you need at least one service and one specialist configured. - [How to Connect Google Calendar](https://chatfuel.com/docs/calendar/how-to-connect-google-calendar.md): You can connect your specialists' Google Calendars to Chatfuel so that availability stays accurate and double bookings are avoided. - [Calendar Reminders](https://chatfuel.com/docs/calendar/calendar-reminders.md): When you create a booking in Calendar, Chatfuel automatically sends three messages to your customer on WhatsApp. - [Can I Change Booking Time Intervals?](https://chatfuel.com/docs/calendar/can-i-change-booking-time-intervals.md): Not yet. Right now, Calendar uses a fixed time grid — you cannot change the interval between available time slots (for example, switching from 30-minute to… - [Can I Sync a Secondary Google Calendar?](https://chatfuel.com/docs/calendar/can-i-sync-a-secondary-google-calendar.md): No — Chatfuel only syncs with your primary Google Calendar. Secondary calendars (additional calendars you create or subscribe to in Google Calendar) are not… - [Does Google Calendar Sync Work with Two-Factor Authentication (2FA)?](https://chatfuel.com/docs/calendar/does-google-calendar-sync-work-with-2fa.md): Yes — Google Calendar sync works perfectly fine with two-factor authentication enabled on your Google account. - [Can Flow AI Set Calendar Events?](https://chatfuel.com/docs/calendar/setting-calendar-events-in-flow-ai.md): No. Flow AI cannot create or manage calendar events. Calendar booking is only available through Fuely AI. ## Catalog Upload your products and services so Fuely AI can recommend them with photos and prices. - [Can I Upload a Price List?](https://chatfuel.com/docs/catalog/can-i-upload-a-price-list.md): No, there is no way to bulk-upload a price list or import a spreadsheet into Chatfuel. - [Can I Sync My Catalog with Facebook or Instagram Shops?](https://chatfuel.com/docs/catalog/can-i-sync-catalog-with-facebook-or-instagram-shops.md): No, Chatfuel does not sync with Facebook Shops, Instagram Shops, or Meta Commerce Manager catalogs. - [How to Attach Photos to Services or Products](https://chatfuel.com/docs/catalog/how-to-attach-photos-to-services-or-products.md): You can add up to 10 photos to any item in your Catalog. When a customer asks about a product or service, the AI will automatically send these photos along… ## Payments Accept payments from customers inside the conversation. - [How to Connect Payments Inside Chatfuel](https://chatfuel.com/docs/payments/how-to-connect-payments.md): No. Chatfuel does not offer built-in payment gateway integrations. ## Integrations Connect Chatfuel to other tools with the JSON API. - [How to Integrate with JSON API](https://chatfuel.com/docs/integrations/how-to-integrate-with-json-api.md): Chatfuel lets you connect to any external service — CRM, booking system, inventory, or custom backend — using the JSON API plugin. - [Zapier Is Unavailable](https://chatfuel.com/docs/integrations/zapier-is-unavailable.md): Chatfuel does not support Zapier integration. If you are trying to connect your Chatfuel account to Zapier, it will not work — there is no Zapier app or… ## Public API Build integrations on the Chatfuel GraphQL API: tokens and virtual users, requests and errors, and a reference for every operation. - [Chatfuel Public API Overview](https://chatfuel.com/docs/public-api/overview.md): The Chatfuel Public API is a GraphQL API for managing bots, contacts, messages and flows from your server, authenticated with virtual user tokens. - [Chatfuel Public API Quickstart](https://chatfuel.com/docs/public-api/quickstart.md): Create a personal API token, find your bot ID, create a virtual user and make your first Chatfuel Public API query and mutation in about ten minutes. - [Public API Authentication and Tokens](https://chatfuel.com/docs/public-api/authentication.md): Send a personal API token (CLI token) or a virtual user token as a Bearer token. Use virtual users for daily calls and the personal token for account tasks. - [Virtual Users in the Chatfuel Public API](https://chatfuel.com/docs/public-api/virtual-users.md): A virtual user is an API-only Editor or Agent in one bot with its own token. Create, rotate, re-role and remove virtual users with your personal API token. - [Making Public API Requests](https://chatfuel.com/docs/public-api/requests.md): Send GraphQL POST requests to panel.chatfuel.com/graphql, paginate with cursors, subscribe over WebSocket, upload files and stay within the rate limits. - [Public API Errors and Error Codes](https://chatfuel.com/docs/public-api/errors.md): Public API errors arrive in the GraphQL errors array. Read extensions.code for the reason, such as Unauthorized or NotEnoughPermissions, and keep traceId. - [Public API Versioning and Deprecation](https://chatfuel.com/docs/public-api/versioning.md): The Public API has one unversioned endpoint. Published fields never break: changes are additive, and removals are deprecated with a date first. - [Bots and Account API Reference](https://chatfuel.com/docs/public-api/bots-and-account.md): Read a bot and the current account with bot(id:) and currentUser. Renaming, deleting and creating bots and workspaces needs the personal API token. - [Team and Roles API Reference](https://chatfuel.com/docs/public-api/team-and-roles.md): List bot members and invites, and create, rotate, re-role or remove virtual users. Changing the team always needs a bot Admin's personal API token. - [Contacts API Reference](https://chatfuel.com/docs/public-api/contacts.md): Search, read and update Chatfuel contacts: attributes, names, notes, assignees and sales stages, segments, CSV import and export, and contact events. - [Messaging API Reference](https://chatfuel.com/docs/public-api/messaging.md): Read conversations and send text, attachments and WhatsApp templates on WhatsApp, Instagram, Facebook, TikTok and the website widget through the Public API. - [Flows API Reference](https://chatfuel.com/docs/public-api/flows.md): Read and build Chatfuel flows through the Public API: flows and groups, blocks and connections, message and action components, keyword rules and test chats. - [Fuely AI and Automations API Reference](https://chatfuel.com/docs/public-api/ai-automations.md): Configure Fuely AI through the Public API: Automations and their settings, company knowledge, booking rules and WhatsApp broadcasts. - [Bookings and Catalog API Reference](https://chatfuel.com/docs/public-api/bookings-and-catalog.md): Manage bookings, specialists, products and services through the Public API: read the calendar, create and update appointments, and sync Google Calendar. - [Channels API Reference](https://chatfuel.com/docs/public-api/channels.md): Read a bot's connected channels and manage WhatsApp, Instagram, Facebook, TikTok and website widget settings. Connecting channels needs the personal token. - [Files and Tasks API Reference](https://chatfuel.com/docs/public-api/files-and-tasks.md): Upload files and read file URLs, and follow long-running jobs such as contact exports and Google Calendar syncs with getTask and taskUpdated. ## Plans and billing Plans, the free trial, your wallet and credits, payment methods and cancellations. - [Chatfuel Plans and Pricing](https://chatfuel.com/docs/billing/chatfuel-plans-and-pricing.md): Every Chatfuel plan is two things at once: a subscription that gives you the platform, and a wallet — a balance in US dollars that covers what you actually use. - [How Your Wallet and Credits Work](https://chatfuel.com/docs/billing/how-your-wallet-and-credits-work.md): Your plan carries a wallet: a single balance in US dollars that everything you use draws from. - [How Long Is the Free Trial?](https://chatfuel.com/docs/billing/how-long-is-the-free-trial.md): Chatfuel's free trial lasts 7 days. During that time you get full, unrestricted access to every feature — the same experience paying customers have. - [Pricing FAQ](https://chatfuel.com/docs/billing/pricing-faq.md): Answers to the most common questions about Chatfuel pricing: what the plan includes, how the wallet and credits work, trials, invoices and cancellations. - [How to Cancel Your Subscription or Trial](https://chatfuel.com/docs/billing/how-to-cancel-subscription-or-trial.md): You can cancel your Chatfuel subscription or free trial at any time from the Billing section of your account. - [Do I Have to Pay Only by Card?](https://chatfuel.com/docs/billing/accepted-payment-methods.md): No. Chatfuel accepts several payment methods for your subscription: - [Can I Get a Plan for Just One Feature?](https://chatfuel.com/docs/billing/can-i-get-a-plan-for-just-one-feature.md): No — Chatfuel does not sell individual features like flow automation, AI replies, or appointment booking separately. - [Chatfuel Affiliate Program](https://chatfuel.com/docs/billing/chatfuel-affiliate-program.md): The Chatfuel Affiliate Program lets you earn recurring revenue by referring new customers. - [What Happens to My Data If I Pause Payment and Come Back Later?](https://chatfuel.com/docs/billing/data-retention-after-non-payment.md): If you stop paying now and decide to resume later — a month, three months, or further down the line — here's what to expect with your data and AI agent… - [How to Remove an Old or Expired Card](https://chatfuel.com/docs/billing/how-to-remove-a-card.md): If you have an old or expired payment card on file, you can remove it directly from your billing settings. - [I Postponed My Payment — What Should I Do?](https://chatfuel.com/docs/billing/i-postponed-my-payment.md): If you see that your payment has been postponed or delayed by a few days, there's nothing to worry about. - [I Was Just Researching and Can't Afford It Right Now](https://chatfuel.com/docs/billing/not-ready-to-buy-yet.md): That's completely fine — there's no pressure to start right away. - [Plan Usage Notifications](https://chatfuel.com/docs/billing/plan-usage-notifications.md): Yes — Chatfuel tells you when your wallet is running low, so you're never caught off guard. - [What Happens to Billing After You Cancel](https://chatfuel.com/docs/billing/what-happens-to-billing-after-cancellation.md): Once you cancel your subscription, we will not charge you anything. - [What to Do When You Hit Your Limit](https://chatfuel.com/docs/billing/what-to-do-when-you-hit-your-limit.md): If your wallet has reached zero, processing stops: your automations stop replying and messages stop going out. - [Where to Enter a Promo Code](https://chatfuel.com/docs/billing/where-to-enter-promo-code.md): You can apply a promo code when choosing your plan. The promo code field appears on the Stripe payment window — the same screen where you enter your card… - [Why Do I See a Paywall?](https://chatfuel.com/docs/billing/why-do-i-see-a-paywall.md): You're seeing the paywall because your account is ready for a free trial — you just need to enter your card details to activate it. ## Account and team Teammates and roles, passwords, multiple companies, the mobile app and deleting your account. - [How to Add Teammates to Your Account](https://chatfuel.com/docs/account/how-to-add-teammates.md): Invite team members to your Chatfuel account by generating an invite link and choosing their role. - [What Can a Teammate with the Agent Role Do?](https://chatfuel.com/docs/account/what-can-agent-role-do.md): The Agent role is designed for sales reps and support agents who work directly with customers. - [How to Manage Multiple Companies](https://chatfuel.com/docs/account/how-to-manage-multiple-companies.md): If you're an agency or freelancer working with several clients, Chatfuel lets you create and switch between multiple companies from a single account. - [How to Change Your Password](https://chatfuel.com/docs/account/how-to-change-password.md): Chatfuel does not store passwords. Your account is linked to a third-party platform — Facebook, Google, Apple, or Instagram — and you sign in through that… - [How to Delete Your Account](https://chatfuel.com/docs/account/how-to-delete-your-account.md): To delete your Chatfuel account, please contact our support team — they'll process the request for you. - [How to Install the Chatfuel Mobile App](https://chatfuel.com/docs/account/how-to-install-chatfuel-mobile-app.md): Yes — Chatfuel is available as a mobile app for both iOS and Android. - [Why the Mobile App Doesn't Show My Account](https://chatfuel.com/docs/account/why-mobile-app-does-not-show-my-account.md): If you installed the Chatfuel mobile app, logged in, and it looks like you're starting from scratch — your existing account data is missing, no conversations… ## Security and privacy How Chatfuel protects and stores your data, which regulations it complies with, and how to check service status. - [Chatfuel Security Controls Overview](https://chatfuel.com/docs/security/chatfuel-security-controls-overview.md): This article provides a comprehensive view of all security controls implemented at Chatfuel. - [How Is My Data Protected?](https://chatfuel.com/docs/security/how-is-my-data-protected.md): Chatfuel takes data protection seriously. We use enterprise-grade encryption, host on certified cloud infrastructure, and maintain comprehensive technical… - [How to Check Chatfuel Service Status](https://chatfuel.com/docs/security/how-to-check-service-status.md): Chatfuel maintains a public status page where you can see real-time service availability, ongoing incidents, and historical uptime data. - [How Long Does Chatfuel Keep My Data?](https://chatfuel.com/docs/security/how-long-does-chatfuel-keep-my-data.md): Chatfuel retains different types of data for different periods, depending on the data category, legal requirements, and your workspace settings. - [How to Request Access or Deletion of Your Data](https://chatfuel.com/docs/security/how-to-request-data-access-or-deletion.md): You have the right to access, correct, delete, or export your personal data. - [What Happens If There Is a Security Incident?](https://chatfuel.com/docs/security/what-happens-if-there-is-a-security-incident.md): Chatfuel has a formal incident response plan with defined roles, escalation procedures, and communication protocols. - [What Regulations Does Chatfuel Comply With?](https://chatfuel.com/docs/security/what-regulations-does-chatfuel-comply-with.md): Chatfuel complies with major international and regional data protection regulations. - [Where Is My Data Stored?](https://chatfuel.com/docs/security/where-is-my-data-stored.md): Chatfuel hosts its platform on enterprise-grade cloud infrastructure in the United States. ## For agencies Run Chatfuel for your clients: client companies, access, the ads-to-lead funnel, reporting and troubleshooting. - [What is Chatfuel for agencies](https://chatfuel.com/docs/for-agencies/what-is-chatfuel-for-agencies.md): You already know how to get clicks. The hard part starts after the click: someone messages your client's WhatsApp at 11 pm, waits twenty minutes for a reply… - [Agency → clients model: how client companies are structured](https://chatfuel.com/docs/for-agencies/agency-clients-model.md): You're about to run funnels for more than one business at a time. - [Create a client company](https://chatfuel.com/docs/for-agencies/create-a-client-company.md): Every client you sign starts life in Chatfuel the same way: as a fresh company inside your agency's workspace. - [What to ask the client for](https://chatfuel.com/docs/for-agencies/what-to-ask-the-client-for.md): Nothing delays a client launch like access collection. Not creatives, not strategy, not budget approvals — access. - [How the agency funnel works: ads → bot → qualification → lead](https://chatfuel.com/docs/for-agencies/how-the-agency-funnel-works.md): Nobody pays an agency for clicks. You get judged on what happens after the click — and that's exactly the part most ad accounts leave to chance: the lead… - [Interface tour for agencies](https://chatfuel.com/docs/for-agencies/interface-tour-for-agencies.md): Chatfuel keeps the interface small on purpose: a handful of day-to-day screens, one page where all of the AI's behavior is configured, and an AI Co-Worker you… - [After hours and 24/7 replies](https://chatfuel.com/docs/for-agencies/after-hours-and-24-7-replies.md): Meta doesn't pause the client's ads at 6 p.m. — leads click at midnight, on Sundays, during lunch. - [AI copy and hooks for the niche](https://chatfuel.com/docs/for-agencies/ai-copy-and-hooks-for-the-niche.md): Meta truncates primary text after roughly 125 characters, and only about one viewer in a hundred ever expands it. - [AI generation of ad creatives](https://chatfuel.com/docs/for-agencies/ai-generation-of-ad-creatives.md): In performance marketing, the creative decides more than the bidding ever will — and it's also where agencies burn the most hours. - [Bot modules and blocks](https://chatfuel.com/docs/for-agencies/bot-modules-and-blocks.md): Before you build a qualification bot for a client, it helps to know what you're actually building. - [Client reporting](https://chatfuel.com/docs/for-agencies/client-reporting.md): Clients rarely fire agencies over one bad month. They fire agencies over months they didn't understand — reports full of impressions and acronyms, silence… - [Common Meta access errors](https://chatfuel.com/docs/for-agencies/common-meta-access-errors.md): Access is granted, the client's company exists, you clicked Add number in the WhatsApp connection flow — and Meta said no. - [Connect the client's Facebook](https://chatfuel.com/docs/for-agencies/connect-the-clients-facebook.md): If your client has an active Facebook Page — Messenger inquiries, comments under posts, ads that open Messenger — connect it alongside Instagram. - [Connect the client's Instagram](https://chatfuel.com/docs/for-agencies/connect-the-clients-instagram.md): If your client runs Instagram ads or gets any real DM volume, Instagram is the second channel to connect after WhatsApp. - [Connect the client's TikTok](https://chatfuel.com/docs/for-agencies/connect-the-clients-tiktok.md): TikTok is where comment volume lives — a client with one viral video can get more raw engagement in a day than their WhatsApp sees in a month. - [Connect the client's WhatsApp](https://chatfuel.com/docs/for-agencies/connect-the-clients-whatsapp.md): This is the activation step that turns a signed contract into a live channel. - [Conversation analytics](https://chatfuel.com/docs/for-agencies/conversation-analytics.md): Somewhere in your client's chat history, leads are explaining — in their own words — why they didn't buy, what confused them, what they kept asking, and what… - [End-to-end analytics for agencies](https://chatfuel.com/docs/for-agencies/end-to-end-analytics-for-agencies.md): Agencies rarely lose clients because the ads were bad. They lose clients because nobody could prove the ads were good. - [Funnel and drop-off report](https://chatfuel.com/docs/for-agencies/funnel-and-drop-off-report.md): The funnel and drop-off report shows where leads leave between ad click, first reply, qualification and handoff, so you fix the leaking step first. - [Lead qualification questions and logic](https://chatfuel.com/docs/for-agencies/lead-qualification-questions-and-logic.md): Qualification is the whole point of the funnel. Ads bring everyone; the client's sales team only wants the ones worth a call. - [Lead quality and cost per qualified lead](https://chatfuel.com/docs/for-agencies/lead-quality-and-cost-per-qualified-lead.md): The most expensive leads an agency can buy are the cheap ones that never buy anything. - [Meta ad moderation](https://chatfuel.com/docs/for-agencies/meta-ad-moderation.md): Every ad you launch goes through Meta's review before it spends a cent — and for an agency the stakes are bigger than one delayed campaign. - [Partner access to the client's Meta portfolio](https://chatfuel.com/docs/for-agencies/meta-partner-access.md): Your client has a Meta Business Portfolio — good, that's the easy case. - [Reports via the AI Co-Worker](https://chatfuel.com/docs/for-agencies/reports-via-the-ai-co-worker.md): An agency running ten clients doesn't have time to learn a BI tool, build ten dashboards, and keep them updated. - [Roles and access for the agency team](https://chatfuel.com/docs/for-agencies/roles-and-access-for-the-agency-team.md): Give the client's sales team the Agent role: they answer chats in Leads without seeing billing, automations or other client companies in your workspace. - [Scripts for asking clients for access](https://chatfuel.com/docs/for-agencies/scripts-for-asking-clients-for-access.md): Most access delays aren't technical — they're conversational. - [Set up the chat widget for a client](https://chatfuel.com/docs/for-agencies/set-up-the-widget-for-a-client.md): The chat widget is the odd one out in the channel lineup: it doesn't belong to Meta or TikTok, it lives on the client's own website. - [Speed to lead](https://chatfuel.com/docs/for-agencies/speed-to-lead.md): Replying within minutes multiplies qualification rates. Fuely AI answers every lead instantly, so the client's team only steps in for qualified conversations. - [The 24-hour rule explained](https://chatfuel.com/docs/for-agencies/the-24-hour-rule-explained.md): You paid for the click, the lead opened the chat — and Meta started a timer. - [Troubleshooting ads](https://chatfuel.com/docs/for-agencies/troubleshooting-ads.md): A click-to-WhatsApp funnel has exactly four places to break: the review, the ad, the handover into WhatsApp, and the conversation. - [Troubleshooting client access issues](https://chatfuel.com/docs/for-agencies/troubleshooting-client-access-issues.md): You sent the request, the client swears they clicked everything, and yet — nothing. - [Troubleshooting the qualification bot](https://chatfuel.com/docs/for-agencies/troubleshooting-the-qualification-bot.md): A qualification funnel has few moving parts, so when it misbehaves the cause is almost always in one of the five modules — the AI's knowledge, its… - [Tuning ads with funnel data](https://chatfuel.com/docs/for-agencies/tuning-ads-with-funnel-data.md): Ads Manager tells you which ads are cheap. Only the funnel tells you which ads are worth it — and those are different lists more often than not. - [Uploading the client's business info](https://chatfuel.com/docs/for-agencies/uploading-client-business-info.md): Every disappointing AI bot has the same root cause: nobody told it anything. - [WhatsApp Business API explained](https://chatfuel.com/docs/for-agencies/whatsapp-business-api-explained.md): Every client's WhatsApp number is wired up in one of three ways: the free WhatsApp Business App on someone's phone, a gray unofficial tool puppeting a… - [WhatsApp phone number verification](https://chatfuel.com/docs/for-agencies/whatsapp-phone-number-verification.md): The phone number itself gets verified during the connection — a code by SMS or call, done in a minute. - [When the client has no Business Manager](https://chatfuel.com/docs/for-agencies/when-the-client-has-no-business-manager.md): A client without a Meta Business Manager is not a lost deal: create the portfolio for them in 15 minutes, then request partner access as usual.