#chatbot glossary

An autoresponder is a feature that allows you to set up automatic messages that are sent in response to certain triggers. These triggers could be when someone signs up for a newsletter, sends a message, or takes another specific action.

A conversational user interface (CUI) is a way for people to interact with computers, websites, or apps through natural conversations. Instead of menus, forms or buttons, you simply chat with the interface using text or voice commands.

A decision tree is a tool that uses a branching method to show every possible outcome of a decision based on certain conditions. It represents a series of decisions and results in a tree-like model.

Entities are pieces of information that provide helpful context about what someone is saying in a conversation. They are words or phrases that refer to specific types of details like names, dates, locations, numbers, and so on.

In chatbots and conversational AI, filters are rules or conditions used to control the flow of a conversation based on certain criteria.

In conversational AI and chatbots, a greeting is the initial message or prompt that starts a conversation with a user.

Human handover is when a conversation moves from a chatbot to a live human agent. This happens when the chatbot can't fully help the user or the user asks to talk to a person.

Intent recognition is how chatbots figure out the purpose or goal behind what a user is saying. It's about understanding the user's true intent, not just the literal words.

Layered communication is breaking down conversations into different parts or intentions.

Messenger chatbots are virtual assistants that live inside messaging apps like Facebook Messenger, WhatsApp, Instagram, etc. Instead of a website or mobile app, users can interact with these chatbots through the familiar messaging interface they already use.

NLP, NLU and NLG are three interconnected fields in artificial intelligence that work together to enable computers to understand, interpret, and generate human language.

Quick replies are buttons with pre-written responses in messaging apps or chatbots. They help users make choices easier instead of typing out full responses.

A story is the step-by-step conversation between a user and a computer program or chatbot. It's the back-and-forth messages and questions that happen during one interaction.

A typing delay is a short pause before a chatbot responds to you. It's the few seconds you wait after sending a message. This delay makes it feel like someone is actually typing out the response.

An utterance is a single, complete piece of speech or text in a conversation. It's anything that someone says or types during an interaction with a chatbot or conversational AI.

A voice user interface lets you control a computer or device by talking to it out loud instead of typing or tapping. You speak voice commands, and the device understands what you said.

A webhook is a way for one app or service to send real-time data to another app or service over the internet. It's like a automated notification that something happened.