Appointment notifications and reminders on WhatsApp
Confirm every booking the moment it’s made and remind clients a day and two hours before. They confirm, reschedule, or cancel in one tap, and AI Agent handles replies.
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- 18,000+ businesses since 2015
Forgotten appointments leave empty slots
Clients rarely skip a visit on purpose. They forget, or their plans change and nobody hears about it until the slot is lost.
- Clients forgetA visit booked weeks ago slips their mind on the day.
- Reminder calls eat the dayYour team calls and texts every client, one by one.
- Changes come too lateCancellations arrive when the slot can’t be filled again.
- No idea who’s comingWithout confirmations, you plan the day blind.
What are appointment notifications?
Appointment notifications are the messages a client gets around a booking: a confirmation when it’s made, reminders before the visit, and updates when plans change. On WhatsApp, they land where clients already chat.
With Chatfuel, every booking in your calendar gets a WhatsApp confirmation right away and reminders 24 hours and 2 hours before. Clients answer in one tap, AI Agent reschedules in the chat, and any other notice goes out as a WhatsApp template.
How to set up appointment notifications
- Add your servicesAdd services, specialists, and their working hours to the Chatfuel calendar.
- Get bookingsAdd bookings yourself, or let AI Agent book clients right in the chat.
- Add your detailsWrite directions, parking, or prep tips for each message, up to 512 characters.
- Notify automaticallyClients get a confirmation and reminders a day and two hours before on WhatsApp.
Every message around the visit, sent for you
Luma DentalBusiness account
Teeth cleaningThu, Oct 23 · 10:30 · Dr. ChenYour booking is confirmed ✅ See you on Thursday, Oct 23 at 10:30 at Luma Dental.What you can do with appointment notifications
- Automated remindersReminders go out on WhatsApp a day and two hours before every visit.
- Confirmation requestsClients confirm, reschedule, or cancel in one tap from the reminder.
- Easy reschedulingAI Agent offers open times and moves the booking in the chat.
- Follow-up messagesInvite clients back or ask for feedback in a template broadcast.
- Notices from your systemSend approved WhatsApp templates from your own software via the API.
Reminder calls vs Chatfuel
Your clients still hear from you before every visit. Your team just stops making the calls.
| Factor | Manual reminders | Chatfuel |
|---|---|---|
| Confirmation | Typed by hand, when someone has time | Sent on WhatsApp the moment it’s booked |
| Reminders | Calls the day before, often unanswered | A day and two hours before, automatically |
| Client replies | Callbacks and voicemail | One tap: Confirm, Reschedule, or Cancel |
| Rescheduling | Back-and-forth to find a new time | AI Agent offers open times in the chat |
| Other notices | Messages sent one by one | One template broadcast, now or scheduled |
Learn more about appointment notifications
- Calendar reminders
When each message goes out and how to add your own details.
Read more - Let AI Agent reschedule
Choose how much AI Agent books, moves, and cancels on its own.
Read more - Create WhatsApp templates
Get your notice and follow-up templates approved by Meta.
Read more - Plan a broadcast
Send a template to your contacts now or at a set time.
Read more
Appointment notifications FAQ
They’re the WhatsApp messages Chatfuel sends for every booking in your calendar: a confirmation right after it’s created, a reminder 24 hours before, and another one 2 hours before. They include the date, the time, and your business name, and you can add your own details.
The confirmation goes out as soon as the booking is created, the first reminder 24 hours before the visit, and the last one 2 hours before. If a booking is cancelled, the 2-hour reminder isn’t sent.
Yes. The day-before reminder has Confirm, Reschedule, and Cancel buttons. When a client taps one, the booking status updates in your calendar automatically. You can still change a status by hand, for example after a phone call.
Calendar reminders always go out 24 hours and 2 hours before the visit. For anything else, like a check-up invitation or a schedule change, send a WhatsApp template broadcast now or at a date and time you pick.
Yes. Each message has an Additional info field of up to 512 characters for directions, parking, prep tips, or your cancellation policy. The base text comes in English, Spanish, or Brazilian Portuguese, and your details can be in any language.
No. By default, confirmations and reminders go out from Chatfuel’s WhatsApp number, so they work right away. To send them from your business number, connect it to Chatfuel and add a payment method in Meta.
Confirmations and reminders are included in every Chatfuel plan, and you can try everything free for 7 days. If you send them from your own WhatsApp number, Meta may charge a small fee per message, depending on the country.
Reminders are sent on WhatsApp only. AI Agent can still book and reschedule appointments in your Instagram, Facebook Messenger, TikTok, and website chats.
Fewer no-shows, no reminder calls
Let WhatsApp confirmations and reminders keep your schedule on track.