Keep your WhatsApp Business app. Add an AI Agent.
Connect the number you already use in the WhatsApp Business app. AI Agent answers customers day and night, and you keep replying from your phone. Your number, contacts, and catalog stay as they are.
Trusted by agencies and businesses
- Official Meta Partner
- 7M+ clients since 2015
Your WhatsApp never sleeps. You do.
Customers write to your WhatsApp Business number at any hour and expect a quick answer. One phone and one pair of hands can’t keep up, and moving to a new number sounds like losing everything.
- Messages after hoursCustomers write in the evening and on weekends, when nobody is there to answer.
- The same questions all dayPrices, hours, delivery, and availability, typed again and again by hand.
- Busy hands, slow repliesWhile you serve the customer in front of you, the chats on your phone wait.
- A new number feels riskyCustomers know your number, and your chats and contacts live in the app.
Everything you have stays with you
- Your numberCustomers keep writing to the same number. Nothing changes for them.
- Your appKeep using the WhatsApp Business app on your phone, with Chatfuel on top.
- Your chats and contactsShare up to 6 months of chat history and your contacts with Chatfuel.
- Your catalogYour product catalog in WhatsApp isn’t affected by the connection.
Connect your number in four steps
- Add your numberIn Chatfuel, open Settings, click Add number, and choose Connect a WhatsApp Business app.
- Scan the QR codeIn the WhatsApp Business app, tap Connect in the message from Facebook Business, or open Settings → Account → Business Platform, and scan the code.
- Choose what to shareShare chats to bring in up to 6 months of history and contacts, or start with new chats only. This choice can’t be changed later.
- Turn on AI AgentTurn on AI Agent for WhatsApp and fill the knowledge base with your prices, hours, and policies.
AI Agent and you, on one number
- Bouquets and prices
- Delivery areas
- Opening hours
- Payment options
Bloom FloristBusiness account
Business app alone vs with Chatfuel
Chatfuel doesn’t replace the app. It takes the routine chats, and you step in whenever you want.
| Factor | Business app alone | With Chatfuel |
|---|---|---|
| Messages at night | Wait until morning | Answered by AI Agent, 24/7 |
| Routine questions | Typed by hand, one by one | Answered from your knowledge base |
| Your number and app | Your number, on your phone | The same number and the same app |
| Taking over a chat | You answer every chat yourself | Reply from the app, AI Agent stops |
| Chat history | Only on your phone | Up to 6 months shared with Chatfuel |
Learn more about WhatsApp in Chatfuel
- WhatsApp automation
Everything Chatfuel does on WhatsApp, from AI replies to broadcasts.
Read more - Live chat
Take over any chat from the web inbox or the mobile app.
Read more - Connect your WhatsApp Business app
Step by step, from Add number to the QR code.
Read more - WhatsApp coexistence explained
How coexistence brings AI to the number you already use.
Read more
WhatsApp coexistence FAQ
It’s a way to connect the number you use in the WhatsApp Business app to Chatfuel without giving up the app. AI Agent answers your customers, and you keep replying from your phone on the same number.
Yes. Your number stays the same, so customers notice nothing, and you keep using the WhatsApp Business app as before, with Chatfuel on top.
If you choose Share chats while connecting, Chatfuel imports up to 6 months of chat history and your contacts. If you don’t share them, only new chats are managed in Chatfuel. This choice can’t be changed later, so decide before you scan the QR code.
No. An existing catalog in the WhatsApp Business app isn’t affected by the connection.
AI Agent stops in that chat, so the customer doesn’t get answers from you and the AI at the same time. To hand the chat back, assign it to AI Agent in Chatfuel, or set a chat timeout that returns chats to AI after a period of inactivity.
An Admin or Editor role in Chatfuel, Full control of your Meta Business account, and your phone with the WhatsApp Business app to scan the QR code.
The “Couldn’t scan code” error usually means unpaid bills in your Meta account: pay them in the Meta Billing hub, wait about 10 minutes, and scan again. If Meta says your account is using marketing messages, delete them in the app under Tools → Marketing messages and connect again.
Not through Chatfuel. Meta doesn’t give the green badge (Official Business Account) to WhatsApp Business app numbers. The blue badge is part of Meta Verified, a paid Meta subscription, and isn’t available through Chatfuel.
Keep your app, let AI take the routine
Connect your WhatsApp Business number, reply from your phone when you want, and let AI Agent answer the rest.