How to Make AI Send a Payment Link

The problem

You want the AI to share a payment link so customers can pay or book right inside the chat — without waiting for a team member to send it manually.

Set it up in Automations

Payment-link behavior is written as an instruction in the automation that handles the conversation. This tells Fuely AI when and how to share your payment link.

1. Go to Fuely AI → Automations.
2. Open the automation for the channel or source where customers pay (or Main bot to apply it everywhere).
3. Open the Incoming messages setting and scroll to Additional instructions.
4. Add a line like one of the examples below, replacing the URL with your actual payment link.

Example instructions

Simple — send the link when a customer is ready to pay:

When the customer is ready to book or pay, send this payment link: https://your-payment-link.com

With context — explain what happens next:

When the customer confirms they want to proceed with the service, send the payment link: https://your-payment-link.com
After sending the link, ask the customer to let you know once the payment is complete.

For booking deposits:

After the customer picks a service and preferred time, ask them to pay the deposit using this link: https://your-payment-link.com
Once they confirm payment, connect them with a manager to finalize the booking.

Or ask the AI Co-Worker

Tell it what you want in chat:

"Have the AI send my Stripe link when a customer is ready to pay."

It applies the change and confirms what it set. Keep in mind the AI only shares the link — it can't process the payment itself.

Where to get your payment link

Use whatever payment tool your business already works with — Stripe, PayPal, Square, or any other provider that gives you a shareable link. Paste that link directly into the instruction.

If you accept bank transfers or other non-link payment methods instead, you can describe the payment flow in your knowledge base and tell the AI to verify the receipt image after the customer pays.

Tips

• Keep the instruction specific — tell the AI exactly when to send the link (after service selection, after confirmation, etc.), not just "send a payment link."
• If you offer multiple services with different prices, add the link to each relevant item's description in your Catalog, or use separate links per service in the instruction.
• If only one channel should send payment links, add the instruction on that channel's automation instead of Main bot.
• Test the full flow in the Test chat before going live to make sure the link appears at the right moment.