No-code chatbot builder: 6 best platforms for 2024
What can you do when your current support or sales teams can’t cope with the growing number of requests? Hiring new specialists may seem a logical solution, but what if we told you there is a much more efficient option?
Of course, we are talking about AI. But before you run for the hills thinking it’s too challenging to create your chatbot solution, hear us out: we are talking about a no-code chatbot builder.
Choosing the best no-code chatbot builder
Here are the best chatbot building platforms worth your attention in 2024.
- Chatfuel
Chatfuel is a no-code bot builder that can act as an AI sales assistant for your website, WhatsApp, Facebook Messenger, Instagram, or Shopify store.
Recently, Chatfuel launched its AI model, Fuely AI, powered by the latest ChatGPT technology and enhanced with real-world expertise in marketing and sales.
You can use our AI customer service software to perform a wide range of customer and sales tasks. Here are just a few examples:
Your customers leave your website because the process of making an appointment is too complicated? You can introduce convenient appointment booking on messaging platforms.
It is becoming more and more difficult for your human agents to work with the growing number of inquiries? Fuely AI can categorize them.
You do not have enough sales specialists to communicate with every potential customer? A chatbot can provide personalized recommendations and answer FAQs instead of your employees.
Features
Visual bot flow builder
Automated replies to FAQs in direct messages and comments in real time
Proactive messaging, including personal offers, re-engage notifications, product updates, abandoned cart updates, etc.
Customer information analysis, preference tracking, audience segmentation, A/B tests
Ready-to-use chatbot templates
Native integrations with Google Sheets, Shopify, CRM platforms, and other third-party apps via API
Pricing
Chatfuel offers several pricing models for building chatbots, depending on the channel, number of conversations, and additional features.
The cost of a business plan for an Instagram/Facebook Messenger bot begins at $14.99 per month, while the cost for a WhatsApp bot starts at $34.49.
There is also an Enterprise plan starting at $300 that you can fully tailor to your needs, with priority support and a dedicated bot builder specialist.
Plus, this chatbot development company offers a free 7-day trial period, so you can test it before committing.
User ratings
Since its foundation in 2015, over 7 million businesses, including local brands and market giants like Netflix and Adidas, have relied on Chatfuel for automating customer support and marketing tasks.
Chatfuel’s efforts to continuously improve its offerings are highly praised by users. With 4.5 stars on G2 and 4.4 on Capterra, Chatfuel is one of the most highly rated chatbot building platforms. People value its chatbot development features, simplicity of use, and excellent customer support.
The efficiency of its solutions has been already proven by a range of customers’ success stories. One such example is HelloFresh, a meal-kit company that offers its services in the US. The company’s main problem was its inability to process all customer inquiries in time.
Before using Chatfuel, HelloFresh’s average response time to user questions was five hours. After the AI chatbot implementation, it dropped to one hour and 11 minutes. In other words, Chatfuel helped boost customer engagement and achieve a 76% decrease in response times even amid a 47% increase in the number of messages.
- Landbot
Landbot is a popular solution that lets businesses create bots, conversational websites, landing pages, and surveys. This no-code visual chatbot builder enables everyone to design automated flows that can include multiple formulas, conditional logic, and media files. Thanks to reusable bricks and templates, chatbot creation won’t take long. And even a person with no coding skills who is not a developer can build chatbots and scale them easily.
This no-code chatbot builder is absolutely easy to use. However, it may fall behind its competitors when it comes to flexibility and customization opportunities.
Features
Drag-and-drop chatbot building process
Pre-built conversation bricks for common scenarios
Multi-platform compatibility (your chatbot can be deployed on your website, Facebook Messenger, or WhatsApp)
Integration with third-party systems and data sources
Pricing
This chatbot builder offers various pricing plans for individuals and businesses of different sizes.
The cost of the simplest paid plan starts at €40 per month. This plan is targeted at individuals and small businesses that want to launch chatbots for Facebook Messenger and their websites. The plan includes 500 chats per month.
For businesses that need to get access to the API and automate their communication also on WhatsApp, there is another option. It costs €200 per month and includes 2500 chats and 1000 WhatsApp service chats.
Enterprises can opt for a customizable plan. The prices start at €400 per month.
If a user opts for a yearly subscription, there will be a 20% discount. Moreover, Landbot has a Forever Free plan. However, it has serious limitations: only one seat and 100 chats per month are included.
User ratings
Landbot has excellent reviews, with 4.7 and 4.5 stars on G2 and Capterra respectively. Users praise excellent customer support, but some of them mention the learning curve and lack of some important features among the key disadvantages.
- Manychat
Manychat provides a convenient bot builder for businesses from different industries. Created chatbots help brands engage with customers seamlessly across several channels, such as Instagram, Facebook, WhatsApp, and SMS. With this solution, you can easily enhance your communication with clients by reducing response time to user questions in direct messages and comments.
Manychat also enables you to send mass messages and smoothly transfer conversations from the bot to an agent.
Features
Visual chatbot builder with drag-and-drop functionality
Pre-made templates
GPT API integration
Integrations with Stripe and ConvertKit
Pricing
Manychat is known for its user-friendly pricing policy. The subscription cost starts at $15 per month, while there is also a free plan for newcomers. For businesses with specific needs, Manychat offers a customized premium plan.
User ratings
Though some users note that the available features are quite limited, this tool has very high ratings. Manychat boasts 4.6 out of 5 stars in G2 and 4.6 stars on Capterra.
See also: Manychat alternatives
- Wati
Wati is an advanced WhatsApp Business API platform. It allows businesses to efficiently personalize communication and automate marketing, sales, service, and support via WhatsApp.
With no-code chatbots, companies can instantly respond to all common user questions, facilitate mass communication, and generate more leads. In addition to the chatbot building services, Wati offers broadcast campaigns and shared team inbox functionality.
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Source: Wati
Features
No-code WhatsApp chatbot setting
Campaign creation and scheduling
Multimedia format support
Bulk WhatsApp messaging
Pricing
The prices for monthly subscription plans start at $49. The simplest Growth plan includes 1000 chatbot sessions.
The Pro tariff costs $99 per month. It offers 2000 chatbot conversations and HubSpot integration.
The cost of the Business plan is $299 per month. It has an expanded range of services included and can help to manage multiple campaigns on WhatsApp.
An annual subscription offers up to 25% off.
User ratings
Wati focuses exclusively on solutions for WhatsApp, which may limit its target audience. Nevertheless, the existing users are quite satisfied with the available tools. And this is demonstrated in the ratings of this bot builder: 4.6 on both G2 and Capterra.
- Yellow.ai
Yellow.ai is one of the best-known no-code development platforms that help users seamlessly build intelligent AI chatbots to drive sales and enhance user engagement. The cognitive knowledge search engine, Yellow.ai DocCog, can extract valuable data from different sources. And DynamicNLPTM and OpenAI API models can automate 1000+ routine queries.
Features
Intuitive drag-and-drop interface with 50+ node types
150+ pre-built templates
AI-powered chat and voice bots across multiple channels
Multi-language support
100+ API integrations
Pricing
Yellow.ai offers two subscription plans for its chatbot maker. The freemium plan provides several free features and lets users build basic bots without any extra cost. The premium plan offers access to advanced customization options and features not available in the freemium plan. To find out the cost of a customized plan, users need to contact the Yellow.ai team.
User ratings
With 4.4 stars on G2 and 4.5 on Capterra, Yellow.ai is one of the most popular platforms for no-code chatbot creation. Users like the wide range of available integrations. However, the learning curve can be a serious disadvantage.
- CM.com
This chatbot builder allows businesses to design and deploy AI-powered chatbots across all channels. To do this, no coding skills are needed. The Conversational AI Cloud can efficiently scan websites, PDF documents, and your own data sets. This will enable your chatbot to provide quick and highly accurate answers without extra training. Plus, you can fully adjust your chatbot to your company’s tone of voice and communication style.
Features
Simple drag-and-drop design process
Plug-and-play integrations with existing solutions
Answer monitoring through pre-build chatbot conversations
Multichannel support
Pricing
The platform offers several plans, but the exact prices are provided upon request. The cost of the bot creation starts at €500.
User ratings
On G2, CM.com has 4.8 out of 5 stars while on Capterra its rating is 4. Among the disadvantages, users mainly name the solution’s high costs.
What to look for in a no-code chatbot builder?
The variety of available solutions is rather impressive. But how can you choose the tool that will help you achieve the best results? Here’s a list of aspects you should consider before making up your mind.
Your individual goals and needs
You should clearly understand what tasks your bot should fulfill (appointment booking, lead qualification, FAQ responses etc.) and which channels you want to use (WhatsApp, Facebook, Instagram etc.).
Ease of use
No-code chatbot builders do not require tech skills. Nevertheless, some of them are still too confusing to use. As a result, the process of bot creation can become a very effort- and time-consuming task. That’s why it will be helpful to read the reviews and find out what other users think.
Your budget
Unfortunately, sometimes the costs of chatbot builders may seem to be too high. Nevertheless, you shouldn’t consider these figures in isolation. It will be sensible to estimate how much money you can save and earn in the long run. For example, thanks to the automation of your communication with clients, you can reduce expenses on the support team.
At the same time, the increased sales will bring you higher profits in the future. You always need to analyze the costs together with the value that such solutions bring to your business. If you are not sure about your choice, we recommend you pay attention to the platforms that offer free trial options for testing their functionality.
Available features
The set of features, as well as customization options, may greatly vary. You should check in advance whether the required functionality will be available to you.
A good no-code chatbot platform should offer users a visual builder and ready-made templates. The process of creating chatbots should be clear and fast.
Integrations
Check whether your chatbot builder integrates with the tools you already use, such as:
CRM systems
E-commerce platforms
Social media apps, etc.
Customer support
The quality of customer support from a chatbot building company will directly influence the quality of your services, so ask yourself:
When and how can you contact the company’s customer support team?
How quickly do users get responses?
Are their issues solved efficiently?
Reviews
This is an important aspect to pay attention to. You need to understand whether there are any pitfalls that you should stay aware of. It’s important to see how the team behind such apps works with their client bases and whether they are ready to continually improve their tools.
Best no-code chatbot builder: Comparison table
For your convenience, we've summarized the most important information about the best chatbot builders in the following table.
Ready to boost your customer service with a chatbot builder?
Building a chatbot is a win-win game – your customers enjoy instant help 24/7, while you get to boost sales without hiring and training a ton of customer support agents. And here's the best part: you don't need to know how to code. No-code chatbot building platforms will allow you to make your own chatbot in a few clicks.
All platforms on our list are solid options, but if you need a chatbot builder powered by the latest generation of ChatGPT that can take over customer conversations on WhatsApp, Facebook, Instagram, website, and more, give Chatfuel a try. Start a free trial today!
FAQs
How to create a chatbot without coding?
Here’s how to make a chatbot without coding:
Choose a no-code chatbot building platform
Map out your conversation scenarios and chatbot scripts
Build your chatbot flows for different communication channels
Train, test, analyze, and optimize
What is the best AI chatbot builder?
It depends on your needs. If you want to automate your communication with customers on WhatsApp, Facebook Messenger, or Instagram, as well as integrate your AI chatbot into your web pages and Shopify stores, Chatfuel may be a perfect solution.
Is chatbot builder free?
Though most chatbot builders have paid subscription plans, they may offer free trial periods or free basic plans with limited functionality.
Can I use Landbot for free?
Yes, Landbot offers Free Forever plan, but it allows only 100 included chatbot conversations per month. Meanwhile, there are AI chatbots like Chatfuel that have free trial periods with unlimited conversations.