WhatsApp is a powerful business tool that can streamline your processes and boost efficiency. Read on if you’re planning to create your business profile in the messengger. In this article, you’ll learn how to make WhatsApp business account and find some practical tips that will facilitate your interaction with clients.

## What is WhatsApp Business?

This business solution was designed to feel and work just like a traditional WhatsApp app. Nevertheless, it has some peculiarities.

The main difference between these two app versions is their target audiences. The standard app is primarily used for personal communication between individuals. And WhatsApp Business was created to address the needs of companies of different types with a special focus on small businesses.

This business app offers its users message templates, short links to start a conversation, and enhanced messaging tools like away notifications and quick replies. Moreover, it allows companies to create their business profiles. For users of the standard version, these things are not available.

The benefits of using WhatsApp Business include:

-   message automation;

-   enhanced customer support;

-   insights into messaging performance;

-   the possibility to launch marketing campaigns;

-   multi-device support.


## Requirement for creating your business account on WhatsApp

Before you learn how to make a WhatsApp business account, make sure you have everything at hand.

-   **A dedicated phone number.** It can be a mobile phone or a landline number. But it shouldn’t be registered with WhatsApp before. Also, before making an account, check whether you can receive phone calls or SMS with the number you want to indicate.

-   **A relevant device.** It can be a smartphone or a tablet on iOS or Android. WhatsApp stops supporting older operating systems and devices on an ongoing basis. If you have doubts on your device compatibility, check the relevant info on the official website.

-   **Internet connection.** To download the application from the app marketplace and further work with it, you will need a stable connection to the internet.


How to get a business WhatsApp application? When everything is ready, you can open either the App Store or Google Play depending on your device, and download the app. In both cases, downloading of the app is free of charge.

## How to create a WhatsApp Business account?

If you already have your personal WhatsApp account, the general process will be well-known to you.

1.  To begin with, open your newly installed app.

2.  Read the Terms of Service and accept them by pressing Continue.

3.  Register and verify your phone number. The verification can be conducted by entering a 6-digit code. You can choose how to receive the code — via SMS or call.

4.  Allow the app to access your phone book contacts.

5.  Create a profile and set your business name.


For those who previously had such business accounts, there is an option to restore a backup. After the launch, the app will automatically detect the backup and give you the option to click on Restore.

There is also another variant. After installing an app go to the Settings menu, click on Chat, and opt for Chat backup. After that, you will get an option to restore everything on WhatsApp Business.

## Tips for creating your business profile

To stay visible and look credible on WhatsApp for your customers, you should take care of filling your business profile with relevant info.

Here’s what you should add:

-   **Key business details**. You will need to enter the name of your company and choose the correct business category.

-   **Description**. It’s necessary to compose a short but concise description. There you can indicate what you offer and what makes your business different from your competitors. It’s also possible to add your business hours and/or delivery options.

-   **Contact details.** Share your email, website, and business address.

-   **Profile picture**. It can be your logo or a picture that shows your products or the team.


## Setting up messaging tools

The use of the WhatsApp Business app opens new opportunities for you to increase the efficiency of your communication with customers. But to enjoy its benefits to the fullest extent, you should have a good understanding of the available features.

### Message automation

This functionality can fully cover the needs of companies that do not deal with a huge number of inquiries. You can set up Greeting messages, Away messages, as well as prepare quick replies for the most popular questions.

Consider using Chatfuel, a no-code platform that automates the entire cycle of your interactions with customers and leads—from answering frequently asked questions to customer support, lead generation, sales, broadcasts, personalized product recommendations, and post-purchase updates.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_Use_case_1_button_acd2a01f20/thumbnail_Use_case_1_button_acd2a01f20.gif 72w, https://storage.googleapis.com/chatfuel-cms-staging/pic/Use_case_1_button_acd2a01f20/Use_case_1_button_acd2a01f20.gif 256w" width="256" height="553" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/Use_case_1_button_acd2a01f20/Use_case_1_button_acd2a01f20.gif" alt="Use case 1 - button.gif"><figcaption>Source: <a href="https://chatfuel.com/whatsapp">Chatfuel</a></figcaption></figure>

The platform offers dozens of pre-configured templates for various use cases—customize them to tailor to your business, and you're all set.

Additionally, as a Meta-approved tech provider, Chatfuel always features the latest official version of the WhatsApp Business API, ensuring reliable operation.

By entrusting repetitive and time-consuming tasks to Chatfuel, you can free up resources without compromising the quality of the customer service or dropping conversion rates—all for $35 per month for 1,000 dialogues. [Sign up for a free trial](https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&utm_source=blog&utm_campaign=create-whatsapp-business-account) to explore Chatfuel's capabilities and see how it can help you run your business on WhatsApp.

### Labels

You can better organize your conversations by sorting them into categories. For example, you can create such labels as “Pending orders” and “New contacts”.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_labels_8d6f28501d/lg_whatsapp_labels_8d6f28501d.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_labels_8d6f28501d/md_whatsapp_labels_8d6f28501d.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_labels_8d6f28501d/sm_whatsapp_labels_8d6f28501d.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_labels_8d6f28501d/xl_whatsapp_labels_8d6f28501d.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_labels_8d6f28501d/xs_whatsapp_labels_8d6f28501d.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_labels_8d6f28501d/lg_whatsapp_labels_8d6f28501d.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_labels_8d6f28501d/md_whatsapp_labels_8d6f28501d.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_labels_8d6f28501d/sm_whatsapp_labels_8d6f28501d.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_labels_8d6f28501d/xl_whatsapp_labels_8d6f28501d.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_labels_8d6f28501d/xs_whatsapp_labels_8d6f28501d.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_labels_8d6f28501d/original_whatsapp_labels_8d6f28501d.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_whatsapp_labels_8d6f28501d/thumbnail_whatsapp_labels_8d6f28501d.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_labels_8d6f28501d/original_whatsapp_labels_8d6f28501d.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_labels_8d6f28501d/whatsapp_labels_8d6f28501d.png 1288w" width="1288" height="582" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_labels_8d6f28501d/whatsapp_labels_8d6f28501d.png" alt="whatsapp labels.png"><figcaption>Source: youtube.com/@WhatsApp</figcaption></figure>

## Exploring additional features

### Catalogs

Catalogs allow you to showcase your products and services directly within your business account.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_catalog_1f3235e204/lg_whatsapp_catalog_1f3235e204.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_catalog_1f3235e204/md_whatsapp_catalog_1f3235e204.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_catalog_1f3235e204/sm_whatsapp_catalog_1f3235e204.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_catalog_1f3235e204/xl_whatsapp_catalog_1f3235e204.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_catalog_1f3235e204/xs_whatsapp_catalog_1f3235e204.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_catalog_1f3235e204/lg_whatsapp_catalog_1f3235e204.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_catalog_1f3235e204/md_whatsapp_catalog_1f3235e204.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_catalog_1f3235e204/sm_whatsapp_catalog_1f3235e204.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_catalog_1f3235e204/xl_whatsapp_catalog_1f3235e204.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_catalog_1f3235e204/xs_whatsapp_catalog_1f3235e204.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_catalog_1f3235e204/original_whatsapp_catalog_1f3235e204.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_whatsapp_catalog_1f3235e204/thumbnail_whatsapp_catalog_1f3235e204.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_catalog_1f3235e204/original_whatsapp_catalog_1f3235e204.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_catalog_1f3235e204/whatsapp_catalog_1f3235e204.png 1288w" width="1288" height="605" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_catalog_1f3235e204/whatsapp_catalog_1f3235e204.png" alt="whatsapp catalog.png"><figcaption>Source: blog.whatsapp.com</figcaption></figure>

### Broadcast lists and group chats

You can unite your customers into groups sharing the most important updates with them just in one click. You can choose the most appropriate option in your case. A group can become an open forum for all the participants. At the same time, only you will see the replies to broadcast messages.

### Interactive messages

This format presupposes the use of interactive buttons with consistent options, instead of long-text messages.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_Interactive_messages_a74ef03b2c/lg_Interactive_messages_a74ef03b2c.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_Interactive_messages_a74ef03b2c/md_Interactive_messages_a74ef03b2c.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_Interactive_messages_a74ef03b2c/sm_Interactive_messages_a74ef03b2c.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_Interactive_messages_a74ef03b2c/xl_Interactive_messages_a74ef03b2c.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_Interactive_messages_a74ef03b2c/xs_Interactive_messages_a74ef03b2c.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_Interactive_messages_a74ef03b2c/lg_Interactive_messages_a74ef03b2c.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_Interactive_messages_a74ef03b2c/md_Interactive_messages_a74ef03b2c.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_Interactive_messages_a74ef03b2c/sm_Interactive_messages_a74ef03b2c.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_Interactive_messages_a74ef03b2c/xl_Interactive_messages_a74ef03b2c.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_Interactive_messages_a74ef03b2c/xs_Interactive_messages_a74ef03b2c.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_Interactive_messages_a74ef03b2c/original_Interactive_messages_a74ef03b2c.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_Interactive_messages_a74ef03b2c/thumbnail_Interactive_messages_a74ef03b2c.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_Interactive_messages_a74ef03b2c/original_Interactive_messages_a74ef03b2c.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/Interactive_messages_a74ef03b2c/Interactive_messages_a74ef03b2c.png 1288w" width="1288" height="654" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/Interactive_messages_a74ef03b2c/Interactive_messages_a74ef03b2c.png" alt="Interactive messages.png"><figcaption>Source: Meta for Developers</figcaption></figure>

## What other tools can be connected to WhatsApp Business?

### WhatsApp Web

This will allow you to use WhatsApp on up to four linked devices simultaneously. And there is no need to have a primary phone connected.

### CRM system

CRM integration will let you accumulate all customer data and interactions into one platform. As a result, you’ll benefit from actionable insights into customer needs and behavior.

## WhatsApp Business best practices

### 1\. Follow general business communication rules

Interaction via messengers offers a lot of freedom. Your conversations with clients can be rather informal, but still, they should be professional. Don’t cross the red line with jokes and topics that can be inappropriate.

### 2\. Make interaction with clients highly personalized

To make your messages valuable with personalized offers, you can rely on advanced AI-powered tools like Chatfuel. AI will identify customers’ preferences and provide them with relevant recommendations.

### 3\. Ensure security and privacy

Every message sent via WhatsApp is protected by the Signal encryption protocol. But you also should think about those people who can get access to your business account. Thoroughly protect all your corporate devices from unauthorized logins—for example, with multi-factor authentication.

## Troubleshooting common issues with WhatsApp Business accounts

If you face any tech issues with your business version of the app, you can send all your questions to the dedicated email smb\_web@support.whatsapp.com

You can also try to solve some common issues fully on your own.

### 1\. You can’t get pre-approval for your business account

Usually, it happens when offered goods or services don’t comply with the WhatsApp commerce policy. In this case, consult the relevant rules and introduce the required changes.

### 2\. Your account is blocked by Meta

It happens for several reasons, such as reports from customers or a huge number of messages sent at once. To get the information about the exact reason in your case, you need to access your WhatsApp Business Manager account. There, you will also find the instructions from Meta to resolve this problem.

### 3\. Your WhatsApp Business account name is not approved

Unfortunately, if the chosen name is rejected by Meta, you can’t schedule WhatsApp campaigns. Your display name should correspond to the [official guidelines](https://www.facebook.com/business/help/757569725593362). After changing the name, you need to complete the verification process.

## WhatsApp and the evolution of business communication

The business communication space is greatly influenced by general trends in tech innovations. While some decades ago, phone calls were the preferable tool, today the leading positions are taken by messengers. And the main reason for that is the convenience for both businesses and consumers.

WhatsApp itself is also gradually changing with the introduction of new services and possibilities. For example, just recently, it has been announced that Meta is going to integrate AI-powered features into the WhatsApp Business app. For example, AI will help users create click-to-WhatsApp ads and generate answers to frequent customer messages.

## WhatsApp Business: success stories

In 2023, the number of monthly active users of WhatsApp Business surpassed the mark of 200 billion. This figure is continuously growing. And this can be viewed as proof of the platform’s efficiency which is also demonstrated by real-life examples. Let’s have a look at a couple of them.

[Mercedes-Benz Turkey](https://business.whatsapp.com/resources/success-stories/mercedes-benz) integrated the WhatsApp Business platform into its marketing channels. The company's key goal was the promotion of its commercial line of vans. WhatsApp became one of the channels of the company’s hybrid campaign. As a result, Mercedes-Benz Turkey achieved a 93% boost in sales, a 63% increase in customers moving toward purchases, and a 78% lower cost per qualified lead.

[HolidayPirates](https://business.whatsapp.com/resources/success-stories/holiday-pirates), an international travel company, started using WhatsApp Business Platform to deliver time-sensitive travel offers to its subscribers. With 97% message open rates, the team managed to reach the following results. The number of its WhatsApp subscribers increased by 53% in 3 months, while subscriber engagement through WhatsApp over email jumped by 10 times.

## Summary

WhatsApp business is an excellent communication channel for businesses looking to stay in touch with their audience. However, it doesn't run itself—to get results, you need to invest some effort in it first.

And here you have options. You can manage the account yourself, dedicating significant time. You can also hire an employee or two to ensure 24/7 contact with your audience. Or, you can focus on strategic tasks and business development, while Chatfuel handles communication with your customers and leads. [Claim your free trial](https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&utm_source=blog&utm_campaign=create-whatsapp-business-account) today to explore the benefits of AI-driven automation for your business.

Learn how to create a WhatsApp Business account step by step. Drive sales and improve customer support with minimum investment.

How to create WhatsApp Business account: step-by-step guide

Over 50 million companies worldwide have made up their choice to use WhatsApp Business messaging for their marketing needs. It’s no surprise that more and more businesses are exploring the WhatsApp space as the messenger is available in around 180 countries with approximately 2.5 billion users worldwide. Read on to learn all you need to know about WhatsApp business messaging and how to fully tap into its potential.

## Overview of WhatsApp Business messaging

Not many messengers that tackle business communication can boast of an impressive opening rate of 98%, which it witnessed during WhatsApp Business messaging campaigns. Such a high level of engagement facilitates turning WhatsApp users into customers and fueling the company’s growth. For thousands of companies who set up business profiles within WhatsApp, enhanced customer engagement, refined marketing approaches, effortless integration with various CRM and eCommerce platforms, efficiency tracking, etc, became a reality.

## Key messaging features in WhatsApp Business

### Messaging automation

There are different types of automated messages.

-   **Greeting messages** are sent in response to customers' inquiries. They let businesses introduce themselves in a friendly manner.

-   **Away messages** can be set to let customers know that you are away. It’s easy to schedule and select who is the receiver.

-   **Quick replies** are used for common answers. In addition to text messages, quick replies could be images, GIFs, and videos.


### Labels

Another important feature is Labels, which help in organizing and categorizing chats. This makes it easier to keep track of customer interactions, orders, and more.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_labels_8d6f28501d/lg_whatsapp_labels_8d6f28501d.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_labels_8d6f28501d/md_whatsapp_labels_8d6f28501d.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_labels_8d6f28501d/sm_whatsapp_labels_8d6f28501d.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_labels_8d6f28501d/xl_whatsapp_labels_8d6f28501d.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_labels_8d6f28501d/xs_whatsapp_labels_8d6f28501d.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_labels_8d6f28501d/lg_whatsapp_labels_8d6f28501d.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_labels_8d6f28501d/md_whatsapp_labels_8d6f28501d.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_labels_8d6f28501d/sm_whatsapp_labels_8d6f28501d.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_labels_8d6f28501d/xl_whatsapp_labels_8d6f28501d.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_labels_8d6f28501d/xs_whatsapp_labels_8d6f28501d.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_labels_8d6f28501d/original_whatsapp_labels_8d6f28501d.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_whatsapp_labels_8d6f28501d/thumbnail_whatsapp_labels_8d6f28501d.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_labels_8d6f28501d/original_whatsapp_labels_8d6f28501d.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_labels_8d6f28501d/whatsapp_labels_8d6f28501d.png 1288w" width="1288" height="582" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_labels_8d6f28501d/whatsapp_labels_8d6f28501d.png" alt="whatsapp labels.png"><figcaption>Source: youtube.com/@WhatsApp</figcaption></figure>

### Broadcast lists

Broadcast lists allow for sending messages to multiple contacts simultaneously. This function is particularly useful for making announcements or sharing updates.

### Group chats

Group Chats offer another means of communication, supporting the creation and management of chat groups for team communication or customer engagement. This feature helps businesses build a sense of community and foster more direct interaction with their customers.

### Catalogs

Lastly, Catalogs serve as a mobile storefront for businesses on WhatsApp. You can create and manage product catalogs directly within the app, showcasing your products or services to potential customers without them needing to visit a separate website.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_catalog_1f3235e204/lg_whatsapp_catalog_1f3235e204.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_catalog_1f3235e204/md_whatsapp_catalog_1f3235e204.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_catalog_1f3235e204/sm_whatsapp_catalog_1f3235e204.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_catalog_1f3235e204/xl_whatsapp_catalog_1f3235e204.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_catalog_1f3235e204/xs_whatsapp_catalog_1f3235e204.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_catalog_1f3235e204/lg_whatsapp_catalog_1f3235e204.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_catalog_1f3235e204/md_whatsapp_catalog_1f3235e204.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_catalog_1f3235e204/sm_whatsapp_catalog_1f3235e204.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_catalog_1f3235e204/xl_whatsapp_catalog_1f3235e204.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_catalog_1f3235e204/xs_whatsapp_catalog_1f3235e204.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_catalog_1f3235e204/original_whatsapp_catalog_1f3235e204.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_whatsapp_catalog_1f3235e204/thumbnail_whatsapp_catalog_1f3235e204.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_catalog_1f3235e204/original_whatsapp_catalog_1f3235e204.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_catalog_1f3235e204/whatsapp_catalog_1f3235e204.png 1288w" width="1288" height="605" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_catalog_1f3235e204/whatsapp_catalog_1f3235e204.png" alt="whatsapp catalog.png"><figcaption>Source: blog.whatsapp.com</figcaption></figure>

All these features contribute to making WhatsApp Business a powerful tool for business messaging and customer engagement.

## Advanced messaging features

### WhatsApp Business API

As soon as you verify your WhatsApp business profile, you can use [WhatsApp Business API](https://chatfuel.com/blog/whatsapp-business-api). This will help you to implement various automated tools: chatbots, messaging templates with OTP, URL and quick reply buttons, product catalogs, one-to-one conversations, etc. In addition, WhatsApp Business API allows seamless integration with various ERP and CRM systems.

### Interactive messaging

Interactive messaging feature includes message templates that standardize communication and save time, especially for frequently sent messages. It also includes interactive buttons:

-   Quick replies allow businesses to create keyboard shortcuts for frequently sent messages.

-   Call-to-action buttons, on the other hand, guide customers toward a desired action, making the customer journey more straightforward.


### Multi-agent support

WhatsApp Business also offers multi-agent support. This feature allows multiple agents to manage the same WhatsApp Business account simultaneously. It ensures that customer queries are handled more efficiently and promptly, as multiple agents can respond to different customer queries at the same time. This is particularly useful for businesses with a large customer base and high query volume.

### Reporting and analytics

WhatsApp messaging app for businesses provides access to insights on performance and analytics. It’s presented in a customizable dashboard and the data received is used to shape and plan the coming marketing campaigns. Some of the parameters open for analysis are:

-   click-through rate

-   messages delivery status

-   cost per read

-   amount spent

-   conversions and their value

-   ROI, and more.


## Best practices for WhatsApp Business messaging

### Personalized communication

Business accounts aim to build long-term relations with WhatsApp users and foster the idea of community and trust. WhatsApp business messages could contain post-purchase information, ask for feedback, and offer exclusive deals.

### Integration with offline marketing campaigns

WhatsApp business messages could be linked to offline shopping experiences, creating an omnichannel space for business-customer interaction. Thus, WhatsApp business communication may incentivize WhatsApp users to visit physical locations.

### Messaging frequency

Successful WhatsApp marketing should follow the ideal rate of relevance and frequency. Ideally, WhatsApp business platforms should send high-quality resonating messages no more than 2-3 times a month.

### Optimization and testing

Business accounts should regularly provide A/B testing for the content, graphics, CTAs elements, design, and timing just to make sure that they resonate with the target audience. Metrics analysis helps businesses improve the efficiency of business communication.

### Compliance with GDPR

Before using WhatsApp for marketing, businesses should make sure that they have received explicit opt-in from WhatsApp users. Automating and utilizing opt-in mechanisms helps to get consent effortlessly and effectively.

## Use cases of WhatsApp Business messaging

### 1\. 24/7 customer support

Whatsapp business messaging combined with AI-powered live chats has become the number one use case for many companies. Such chatbots can handle customer queries, and reply instantly and accurately making customers feel welcomed and valued.

### 2\. Promotions and marketing

WhatsApp business platform can use WhatsApp messaging for automated reminders and notifications. These could be product launches, discounts, bill due dates, abandoned carts popups, etc. Business account owners can schedule such activities and make sure that WhatsApp users always stay informed and engaged.

<div data-youtube-video=""><iframe width="640" height="480" allowfullscreen="true" autoplay="false" disablekbcontrols="false" enableiframeapi="false" endtime="0" ivloadpolicy="0" loop="false" modestbranding="false" origin="" playlist="" src="https://www.youtube.com/embed/MS--hVFmYa4?si=G9_MG9fibERlHJqd" start="0"></iframe></div>

### 3\. Sales and orders

WhatsApp Business can be used to help customers with their purchasing decisions. Businesses can provide product information, answer questions, and even facilitate transactions directly through the platform.

### 4\. Feedback collection

Through features like surveys and polls, you can gather insights directly from your customers to inform future business decisions and improve your offerings.

You can use the app’s basic features to set up WhatsApp messaging for your business. However, if you need more options for better results, consider using Chatfuel. Chatfuel is a no-code AI-powered automation platform that enables businesses to automate the entire cycle of interactions with leads and clients and covers all use cases mentioned above.

From lead generation and qualification to post-sales communications, upselling, and re-engagement, Chatfuel handles your WhatsApp communications, so that you can focus on strategic goals and business development. [Claim your free trial](https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&utm_source=blog&utm_campaign=whatsapp-business-messaging) to explore Chatfuel’s capabilities for your WhatsApp business account.

## Future trends and developments

Among the future trends in [WhatsApp Business messaging](https://chatfuel.com/blog/what-is-whatsapp-business-and-how-to-use-it) is the expansion of WhatsApp Business API functionality to accommodate the needs of big enterprises in terms of business messaging. Taking into consideration the growing requirements to security, WhatsApp Business messages would require better end-to-end encryption and enhanced privacy settings. Also, the rise of conversational AI will keep influencing the way brands interact with customers.

## Conclusion

The use cases for WhatsApp Business messaging are endless and all of them are aimed at engaging with WhatsApp users, building long-term relations, and acquiring loyal customers. The robust operation of WhatsApp messaging apps makes them the top choice for users worldwide as well as for brands who can build golden-standard customer-brand relations with the help of WhatsApp business platform.

Check out the importance of WhatsApp Business messaging for companies. Explore its key features, best usage practices, and future trends.

What is WhatsApp Business messaging and how to use it?

Messaging apps like WhatsApp, Facebook Messenger, and Telegram have revolutionized the way businesses engage with customers. WhatsApp chatbots enable personalized chats which increase trust and foster strong relationships with customers. Let’s explore the importance of WhatsApp integration and how it affects the way businesses interact with customers.

## Why WhatsApp engagement matters

WhatsApp is number 1 among messaging platforms nowadays. With over 3 billion users, WhatsApp is equally popular among people of different age groups and is relevant across various geographies. Let’s explore why engaging customers via WhatsApp is your right business strategy.

### Simple integration

WhatsApp Business API facilitates the integration with such platforms as Salesforce and CRM, which is crucial for businesses. It’s convenient to keep all customer data in one place and grow relationships with your customers through WhatsApp chatbot integrations.

### Deeper customer relationships

The conversational nature of WhatsApp allows businesses to build deeper, more personal relationships with their customers. By providing a direct line of communication, customers can interact with businesses in a way that feels natural and personalized. This personal touch not only fosters a sense of connection but also builds trust and loyalty, which are key to long-term customer retention.

### Business-centricity

WhatsApp Business has plenty of specific features that arrange customer-brand quality communication. Businesses can share rich media content, engaging images, and videos, create product and service catalogs for display, etc. Based on recent statistics, there are around 200 million daily messages to WhatsApp business accounts worldwide.

## Key strategies to increase WhatsApp engagement

### Personalized communication

Creating personalized starters and showcasing product and service brochures through WhatsApp Business API is a successful customer engagement strategy. Use customer data to tailor WhatsApp messages and boost conversions.

### Leveraged WhatsApp profile

Thinking of your WhatsApp communication channel as the storefront of your brand makes you want to optimize your business account. Add email address, working hours, website and social network data, brand description, and physical address to build trust and facilitate opt-in consent acquisition.

### Boost interactivity

WhatsApp business allows interaction with customers through rich media, such as GIFs, images, video, and voice notices. Also, opt for contests, quizzes, live Q&A with experts, group discussions, interactive catalogs, etc.

## Best practices for effective WhatsApp engagement

### Immediate real-time communication

Customers expect quick replies from brands once they reach out. [WhatsApp chatbots](https://chatfuel.com/whatsapp) enable immediate and efficient responses to customers’ problems and queries. Moreover, chatbots can serve many customers at the same time without a drop in service quality. Such a strategy helps users to experience a friendly atmosphere and engage more.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_use_case_3_19d872ddb9/thumbnail_use_case_3_19d872ddb9.gif 72w, https://storage.googleapis.com/chatfuel-cms-staging/pic/use_case_3_19d872ddb9/use_case_3_19d872ddb9.gif 256w" width="256" height="553" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/use_case_3_19d872ddb9/use_case_3_19d872ddb9.gif" alt="use case 3 .gif"><figcaption>Source: <a href="https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&amp;utm_source=blog&amp;utm_campaign=whatsapp-engagement">Chatfuel</a></figcaption></figure>

### Gathering customer feedback

Not many customers care about providing feedback to the businesses they interact with. Traditional filling out forms is boring and time-consuming. Digital engagement WhatsApp makes feedback interactive and exciting helping to understand the mood of the audience and keep track of customer experiences. Also, WhatsApp is the messaging app with a channel conversational flow facilitating customer feedback generation.

### Automated incentives offering

Any type of automation increases the business profitability, especially if the talk is about tedious repetitive tasks. In addition to various tasks that can be automated from the support and sales spheres, WhatsApp communication channels can ace marketing. Based on the history of user-brand interaction, chatbots can automatically send users incentives such as promotions, gift cards, and hot sales options.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_Use_case_1_button_acd2a01f20/thumbnail_Use_case_1_button_acd2a01f20.gif 72w, https://storage.googleapis.com/chatfuel-cms-staging/pic/Use_case_1_button_acd2a01f20/Use_case_1_button_acd2a01f20.gif 256w" width="256" height="553" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/Use_case_1_button_acd2a01f20/Use_case_1_button_acd2a01f20.gif" alt="Use case 1 - button.gif"><figcaption>Source: <a href="https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&amp;utm_source=blog&amp;utm_campaign=whatsapp-engagement">Chatfuel</a></figcaption></figure>

The most convenient and effective way to set up automated offerings is by using third-party automation tools—like Chatfuel. Besides messaging, it allows for automation of other processes like lead qualification, customer support, sales, post-purchase communication, and so on. [Sign up for a free trial](https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&utm_source=blog&utm_campaign=whatsapp-engagement) to see how Chatfuel can help you use WhatsApp for business to its full potential.

### Proactive approach

Adding value to the conversation through sending helpful messages before users even ask for it, is a great way for a business to engage with the customers. These could be instant post-purchase status notifications, tracking data, reminders, and other types of information.

### Display of products or services

Around 40 million people view WhatsApp Business Catalog every month. Hence, making product and service catalogs available for browsing in the WhatsApp messaging window is entitled to improve customer engagement and strengthen your relations with them.

## Examples of successful WhatsApp engagement strategies application

### Interaksi

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_interaksi_7cf92e1e1d/lg_interaksi_7cf92e1e1d.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_interaksi_7cf92e1e1d/md_interaksi_7cf92e1e1d.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_interaksi_7cf92e1e1d/sm_interaksi_7cf92e1e1d.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_interaksi_7cf92e1e1d/xl_interaksi_7cf92e1e1d.png 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_interaksi_7cf92e1e1d/xs_interaksi_7cf92e1e1d.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_interaksi_7cf92e1e1d/lg_interaksi_7cf92e1e1d.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_interaksi_7cf92e1e1d/md_interaksi_7cf92e1e1d.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_interaksi_7cf92e1e1d/sm_interaksi_7cf92e1e1d.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_interaksi_7cf92e1e1d/xl_interaksi_7cf92e1e1d.webp 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_interaksi_7cf92e1e1d/xs_interaksi_7cf92e1e1d.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_interaksi_7cf92e1e1d/original_interaksi_7cf92e1e1d.png 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_interaksi_7cf92e1e1d/thumbnail_interaksi_7cf92e1e1d.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_interaksi_7cf92e1e1d/original_interaksi_7cf92e1e1d.webp 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/interaksi_7cf92e1e1d/interaksi_7cf92e1e1d.png 644w" width="644" height="368" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/interaksi_7cf92e1e1d/interaksi_7cf92e1e1d.png" alt="interaksi.png"><figcaption>Source: <a href="https://chatfuel.com/customer-stories/interaksi">Chatfuel</a></figcaption></figure>

Interaksi is an Indonesian startup that helps to connect contractors and freelancers from such spheres as education, design, and photography. Before WhatsApp API integration there were problems with missing messages because they used to send messages manually, long waiting times, and Business account blockage due to spamming concerns.

After a consultation with Chatfuel Interaksi decided to integrate WhatsApp's communication channel and increase digital engagement through WhatsApp.

Eventually, Interaksi’s reachability increased 100% with an open rate of 65%. Automated messaging enabled to connect a contractor and a freelancer in less than 5 minutes with a 75% retention rate.

### Restaurants.club

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_restaurants_club_e022434c58/lg_restaurants_club_e022434c58.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_restaurants_club_e022434c58/md_restaurants_club_e022434c58.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_restaurants_club_e022434c58/sm_restaurants_club_e022434c58.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_restaurants_club_e022434c58/xl_restaurants_club_e022434c58.png 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_restaurants_club_e022434c58/xs_restaurants_club_e022434c58.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_restaurants_club_e022434c58/lg_restaurants_club_e022434c58.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_restaurants_club_e022434c58/md_restaurants_club_e022434c58.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_restaurants_club_e022434c58/sm_restaurants_club_e022434c58.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_restaurants_club_e022434c58/xl_restaurants_club_e022434c58.webp 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_restaurants_club_e022434c58/xs_restaurants_club_e022434c58.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_restaurants_club_e022434c58/original_restaurants_club_e022434c58.png 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_restaurants_club_e022434c58/thumbnail_restaurants_club_e022434c58.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_restaurants_club_e022434c58/original_restaurants_club_e022434c58.webp 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/restaurants_club_e022434c58/restaurants_club_e022434c58.png 644w" width="644" height="337" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/restaurants_club_e022434c58/restaurants_club_e022434c58.png" alt="restaurants club.png"><figcaption>Source: <a href="https://chatfuel.com/customer-stories/restaurants-club">Chatfuel</a></figcaption></figure>

Restaurants.club is one of Chatfuel's clients that benefit from engaging customers via WhatsApp across social media. This MarkTech software-as-a-service platform offers various services for restaurant owners in Italy.

Through WhatsApp Business API and access to built-in ChatGPT, Restaurants.club enables a conversational style of communication, immediate replies, and continuous notifications to confirm appointments with leads.

As a result, Restaurants.club managed to get 100% lead outreach with a 50% open rate.

## Summing up

Leveraging WhatsApp for customer-business interaction is a win-win strategy to increase engagement, boost platform productivity, and build personalized trustworthy relations with the audience that is impossible through traditional channels. It’s important to work out the right communication strategy and receive loyal and supportive customers who will become brand advocates for your products and services.

Key strategies for successful WhatsApp engagement. Learn how businesses use WhatsApp chatbots to build customer relationships and boost sales.

WhatsApp engagement: strategies for business success

WhatsApp has become an important means of business communication and a popular customer service tool. And statistics prove it. Over 60% of people prefer to interact with businesses via messaging apps instead of emails. As a result, a huge part of B2C interaction has moved to messengers.

Of course, it’s not a problem to type a message manually for your mom or friend when they send something funny to you or ask about your plans for Saturday. But when you need to reply to dozens, hundreds, or even thousands of users, that’s already a very different story. Probably, you have a list of more important things to do rather than sit and send replies all day long. Read on to learn how to automate WhatsApp messages.

## How to automate WhatsApp messages: 3 methods

There are several available approaches to automating messages on WhatsApp. All of them have their pros and cons, so you may want to analyze all of them before choosing the most appropriate one.

### 1\. WhatsApp Business app

A lot of companies today rely on the features of WhatsApp Business app for auto-replies. It’s easy to set up and use. And its basic features can be enough for businesses that do not need to handle huge volumes of inquiries.

Automation on the WhatsApp Business app is a good choice for some simple cases.  For example, you can automatically send Greeting messages when clients start a conversation with your company. Or you can set up Away messages. Users will receive them when they will contact you outside working hours.

Nevertheless, this approach has some limitations in more complex scenarios:

-   Absence of customization for specific inquiries;

-   Limited scheduling flexibility;

-   Miscommunication risks;

-   No interactive communication in real time;

-   Limited branding possibilities;

-   Lack of advanced features and comprehensive analytics.


### 2\. WhatsApp Business API

For advanced automation, you can use WhatsApp Business API. This method can offer you all the functionality available on the WhatsApp Business in combination with CRM features.

In this case, you can make your automated interaction with customers much more personalized. Now you can customize and diversify your communication with them. In addition to simple greetings or away messages, you can automatically send:

-   Happy birthday messages;

-   Abandoned cart reminders;

-   Price-drop notifications;

-   Again-in-stock information;

-   Order confirmations;

-   Loyalty rewards;

-   Delivery status updates, etc.


This option provides you with more freedom when it comes to customization and possible scenarios. With it, you can design practically any WhatsApp automated messages you wish.

However, all settings of WhatsApp Business API traditionally turn out to be a more complicated task than just using an app. As a result, very often, it’s required to work with a vendor that provides relevant solutions for facilitating this process.

### 3\. Third-party tools

Today you have access to a wide choice of ready-made suites for WhatsApp automation.

Their use doesn’t require any specific knowledge or skills from your side. Given the competition in this aspect, providers need to continuously support and regularly update their solutions to keep market positions. Such solutions offer various features addressing the needs of absolutely different users. Let’s explore a couple of tools and their functionality.

**AiSensy:**

-   Automated welcome & away messages;

-   WhatsApp API campaigns for automated notifications of orders, delivery, payments & more.


**Wati:**

-   Broadcast messages sent at specific time;

-   Out-of-office messages;

-   Custom notifications;

-   No-code chatbot.


**Chatfuel:**

-   Autonomous AI agent Fuely AI featuring various skills;

-   Auto reply;

-   Upsell and cross-sell capabilities;

-   Abandoned carts recovery;

-   Personalized communication and promos;

-   Lead generation and qualification;

-   Product recommendation;

-   Feedback collection and analysis.


As a Meta-approved tech provider, Chatfuel directly integrates with WhatsApp Business API’s latest version. It also integrates with various third-party tools like Stripe, Shopify, Zapier, Calendly, and others, allowing for omnichannel automation and streamlined workflows.

[Claim your free trial](https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&utm_source=blog&utm_campaign=automatic-replies-on-whatsapp) to explore Chatfuel’s capabilities in WhatsApp automation.

<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/use_case_4_customer_support_523e568a8d/use_case_4_customer_support_523e568a8d.gif" alt="use case 4 — customer support.gif" width="256" height="553" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_use_case_4_customer_support_523e568a8d/thumbnail_use_case_4_customer_support_523e568a8d.gif 72w, https://storage.googleapis.com/chatfuel-cms-staging/pic/use_case_4_customer_support_523e568a8d/use_case_4_customer_support_523e568a8d.gif 256w">

## When to automate WhatsApp messages: key use cases

### Customer service

WhatsApp automated response can be provided for addressing basic issues, answering frequently asked questions, gathering general feedback, etc. For more complex cases, human participation may be needed.

### Marketing and sales

Automation can be of great use for informing customers about special deals and promotions, reminding them of their abandoned carts, as well as for lead generation and nurturing.

### Notifications and order updates

You can use WhatsApp automation for sending order confirmation and real-time delivery statuses.

### Appointments

Not only retailers can benefit from WhatsApp automated messages. Wellness centers, clinics, and beauty shops are also among those that can use this feature to send booking confirmations and reminders.

## Setting up WhatsApp message automation

First of all, you need to choose a method that will address your needs better than others.

1.  If you do not work with a lot of inquiries at the moment, automation via the WhatsApp Business app will be enough. There are restrictions in the scenarios when messages can be automated. However, the most basic needs can be covered with in-built WhatsApp features.

2.  For more sophisticated tasks, you can use WhatsApp Business API. Here, you have practically unlimited space for imagination. You can implement various scenarios and design different messages for each of them. Moreover, your automated responses can be highly personalized. Nevertheless, the work with WhatsApp API can be a rather complicated task if you do not rely on third-party tools.

3.  When you are interested in comprehensive automation of your communication with customers, ready-made solutions can be a good choice. The best tools today have a rather wide range of features that can solve a lot of tasks at the same time.


Let’s take Chatfuel as an example.

After signing up, you will need to connect your WhatsApp Business account and number.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_connect_your_Whats_App_Business_number_60225f00ce/lg_connect_your_Whats_App_Business_number_60225f00ce.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_connect_your_Whats_App_Business_number_60225f00ce/md_connect_your_Whats_App_Business_number_60225f00ce.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_connect_your_Whats_App_Business_number_60225f00ce/sm_connect_your_Whats_App_Business_number_60225f00ce.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_connect_your_Whats_App_Business_number_60225f00ce/xl_connect_your_Whats_App_Business_number_60225f00ce.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_connect_your_Whats_App_Business_number_60225f00ce/xs_connect_your_Whats_App_Business_number_60225f00ce.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_connect_your_Whats_App_Business_number_60225f00ce/lg_connect_your_Whats_App_Business_number_60225f00ce.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_connect_your_Whats_App_Business_number_60225f00ce/md_connect_your_Whats_App_Business_number_60225f00ce.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_connect_your_Whats_App_Business_number_60225f00ce/sm_connect_your_Whats_App_Business_number_60225f00ce.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_connect_your_Whats_App_Business_number_60225f00ce/xl_connect_your_Whats_App_Business_number_60225f00ce.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_connect_your_Whats_App_Business_number_60225f00ce/xs_connect_your_Whats_App_Business_number_60225f00ce.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_connect_your_Whats_App_Business_number_60225f00ce/original_connect_your_Whats_App_Business_number_60225f00ce.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_connect_your_Whats_App_Business_number_60225f00ce/thumbnail_connect_your_Whats_App_Business_number_60225f00ce.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_connect_your_Whats_App_Business_number_60225f00ce/original_connect_your_Whats_App_Business_number_60225f00ce.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/connect_your_Whats_App_Business_number_60225f00ce/connect_your_Whats_App_Business_number_60225f00ce.png 1288w" width="1288" height="461" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/connect_your_Whats_App_Business_number_60225f00ce/connect_your_Whats_App_Business_number_60225f00ce.png" alt="connect your WhatsApp Business number.png"><figcaption>Source: <a href="https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&amp;utm_source=blog&amp;utm_campaign=automatic-replies-on-whatsapp">Chatfuel</a></figcaption></figure>

Then, you can proceed to create your first bot. No coding skills are required. If you don’t want to create your bot from scratch, an extensive [library of pre-made bot templates](https://chatfuel.com/templates) will come in handy—use them as is or customize to tailor to your needs.

To cover different scenarios, you need to create different flows inside one bot. For example, one of them will be for reminding about abandoned carts, another one for recommending special offers, etc.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_create_different_flows_inside_one_bot_da57103ad7/lg_create_different_flows_inside_one_bot_da57103ad7.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_create_different_flows_inside_one_bot_da57103ad7/md_create_different_flows_inside_one_bot_da57103ad7.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_create_different_flows_inside_one_bot_da57103ad7/sm_create_different_flows_inside_one_bot_da57103ad7.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_create_different_flows_inside_one_bot_da57103ad7/xl_create_different_flows_inside_one_bot_da57103ad7.png 1091w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_create_different_flows_inside_one_bot_da57103ad7/xs_create_different_flows_inside_one_bot_da57103ad7.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_create_different_flows_inside_one_bot_da57103ad7/lg_create_different_flows_inside_one_bot_da57103ad7.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_create_different_flows_inside_one_bot_da57103ad7/md_create_different_flows_inside_one_bot_da57103ad7.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_create_different_flows_inside_one_bot_da57103ad7/sm_create_different_flows_inside_one_bot_da57103ad7.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_create_different_flows_inside_one_bot_da57103ad7/xl_create_different_flows_inside_one_bot_da57103ad7.webp 1091w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_create_different_flows_inside_one_bot_da57103ad7/xs_create_different_flows_inside_one_bot_da57103ad7.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_create_different_flows_inside_one_bot_da57103ad7/original_create_different_flows_inside_one_bot_da57103ad7.png 1091w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_create_different_flows_inside_one_bot_da57103ad7/thumbnail_create_different_flows_inside_one_bot_da57103ad7.png 244w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_create_different_flows_inside_one_bot_da57103ad7/original_create_different_flows_inside_one_bot_da57103ad7.webp 1091w, https://storage.googleapis.com/chatfuel-cms-staging/pic/create_different_flows_inside_one_bot_da57103ad7/create_different_flows_inside_one_bot_da57103ad7.png 1091w" width="1091" height="698" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/create_different_flows_inside_one_bot_da57103ad7/create_different_flows_inside_one_bot_da57103ad7.png" alt="create different flows inside one bot.png"><figcaption>Source: <a href="https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&amp;utm_source=blog&amp;utm_campaign=automatic-replies-on-whatsapp">Chatfuel</a></figcaption></figure>

Learn more about creating flows [here](https://docs.chatfuel.com/en/articles/8837541-how-to-build-a-simple-whatsapp-flow).

Or watch the video explaining how to create a simple WhatsApp flow.

<div class="iframe-wrapper" width="100%" height="250px"><iframe src="https://www.youtube.com/embed/481TdYw21eE?si=pJRGuNW6L2L7HGYW" frameborder="0" allowfullscreen="false" width="640" height="480"></iframe></div>

## How to enhance WhatsApp message automation: best practices

### Transparency

Do not try to hide the fact that customers will communicate with a WhatsApp chatbot. Let them know about it at the very beginning of the interaction.

### Manager support

Make it possible for customer service managers to seamlessly join the communication with clients when it’s required.

### Personalization

Address customers by name or add other relevant details to make each WhatsApp automated message more personal.

### Quit option

Offer customers the possibility of unsubscribing from automated messages. They should be also allowed to subscribe back if they change their minds.

## 3 reasons to automate WhatsApp messages

### 1\. Better customer experience

By setting up auto-replies, you reduce response times by ensuring the possibility for people to get the required information even outside your business hours. As automated replies are available in a 24/7 regime, your existing and potential customers won’t need to wait till the beginning of your work day.

### 2\. Higher efficiency

As WhatsApp automated message delivery takes place without any participation of your customer support managers, their workload can be significantly reduced. Thanks to this, they will have more time to concentrate on more complicated tasks and demonstrate better efficiency in addressing pressing issues.

### 3\. Insights and data-driven decisions

With automation tools, you can successfully track the performance of your messages. This approach not only helps to optimize your strategy in communication with clients but also enhances customer service in general.

It may not seem obvious but WhatsApp automated messages can help you greatly scale your business. And the more tasks will be efficiently automated, the better the final results can be. With automation, you can increase the quality of your customer service and drive your sales, while optimizing your resources allocated for this.

Looking for ways to streamline and facilitate your communication with customers? Automating WhatsApp messages is one of the key steps to achieving these goals.

WhatsApp Auto-Reply: Best Practices for Business

Here are the WhatsApp statistics for 2024 where you may find actionable insights to refine your online strategy and discover new opportunities.

## How users interact with WhatsApp

1.  WhatsApp has reached an impressive milestone with over **2.7 billion people** now actively using the platform. (Statista)

2.  WhatsApp secured its place as the **third most popular social platform** worldwide. It is only surpassed by Facebook, which holds the top spot, and YouTube, coming in a close second. (Statista)

3.  More than **140 billion** WhatsApp messages are sent daily. This number includes all types of interactions, from chats between family and friends to communications between businesses and customers. (Backlinko)

4.  On average, a user opens WhatsApp between **23 and 25 times a day**. This makes it a preferred platform for companies aiming to maintain close contact with their customers. (Gary Club)

5.  WhatsApp users are typically very active on the platform. **50% of them engage with WhatsApp at least once a day**, and 91% access it at least once per month. (Statista)

6.  Typically, users dedicate about **38 minutes each day** to using WhatsApp, accounting for about 19 hours per month. (Data Reportal)


## Geography and demography of WhatsApp users

1.  Being available across **180 different countries**, WhatsApp is a highly relevant platform for businesses looking to scale their marketing efforts. (WhatsApp)

2.  The largest age group among WhatsApp users is 30-49 years old, making up 30%. Meanwhile, 24% of US users are 18-29 years old, 23% are between 50-64 years old, and only 10% are 65 or older. (Statista)

3.  India has the highest number of WhatsApp users (over 530 million), with Indonesia having the second-largest user base. (Statista)

4.  Hispanic Americans are the largest WhatsApp users in the US at 46%, notably higher than Black Americans (23%) and White Americans (16%). (Statista)

5.  Most users are from urban and suburban areas, with fewer in rural regions. In the US, 33% of WhatsApp users have post-college education, 20% are college-educated, and another 20% have a high school diploma. (Statista)


## WhatsApp for business and marketing

1.  **WhatsApp business had reached over 200 million monthly active users** in 2023, up from 50 million in 2020. Thus, the app quadrupled its number of active users in three years. (WhatsApp)

2.  WhatsApp is quickly becoming a prime platform for businesses to engage with their customers. Approximately **40 million users view the WhatsAoo business catalog** **monthly** to discover products and services. (Meta)

3.  WhatsApp is among the four **most popular platforms consumers use to discover new products** (the others are Instagram, Facebook, and Messenger). In 2021, these platforms were the main channels of discovery for 64% of consumers. (Meta)

4.  Messages sent via the WhatsApp Business API boast a **99% open rate**, far outstripping the average email open rate which lingers just above 21%. (Telemedia)

5.  **65% of people feel more confident messaging businesses** as opposed to sending an email. (Sanuker)

6.  An impressive **83%** of consumers use messaging apps to contact businesses and learn about their products and services. (Zendesk)

7.  Even more striking, **75%** of these consumers make purchases after using a messaging app, indicating a high conversion rate. (Zendesk)

8.  Furthermore, **67%** of people now **expect** to communicate with businesses through messaging apps, instead of traditional methods like email or phone calls. (Zendesk)

9.  Abandoned carts and application dropoffs happen when customers leave without completing purchases or signups. With WhatsApp marketing and automated recovery notifications, you can **recover 60% of abandoned carts**, effectively re-engaging customers. (Economic Times)

10.  People most commonly contact businesses on WhatsApp for **customer support**. Other reasons include pre-sales support, community engagement, and participation in raffles and games. (WhatsApp)

11.  Companies that sell exclusively through WhatsApp have a **repeat customer rate of 68%**. (Spectrm)

12.  Using WhatsApp chatbots can lead to an increase in lead generation by over **500%.** (Cooby)

13.  Compared to other social media channels, **WhatsApp chatbots have a lower cost-per-lead**. (Cooby)

14.  Implementing WhatsApp Chatbots for marketing can result in a **28% lead-to-conversion rate**. (Cooby)


## WhatsApp and customer experience

1.  Customers find brand communications via WhatsApp quite convenient. It simplifies their interactions with their favourite brands, making it effortless to place orders and provide feedback. A significant **64% of WhatsApp users agreed that the platform fosters a personal connection with businesses.** (Sanuker)

2.  A significant **68% of users find WhatsApp to be the most convenient way to connect** with businesses. By meeting customers on the platforms they prefer, businesses can boost their brand perception and uplift customer satisfaction. (Sanuker)

3.  **69% of consumers are more likely to purchase** from a brand if a WhatsApp messaging option is available. (Spectrm)

4.  Companies that use WhatsApp Business have reported a **225% faster customer service response time**. This has led to a **27% increase in sales** and a **20% improvement in overall conversion rates**. (Your Business Number)

5.  **73%** of users say that slow responses on WhatsApp will convince them not to engage with a brand. (Cooby)

6.  **56%** of users have said that they’ve abandoned a purchase because a company was too slow to respond to their query. (Cooby)


## Some real-life examples of using WhatsApp for business

1.  Concrete Jungle sends personalized WhatsApp marketing messages to customers, segmented based on gender and past purchase behavior, and has seen a **300% return on investment**.

2.  The Rajasthan Royals, a well-known IPL team, experienced a **50% increase in merchandise sales through marketing on WhatsApp**.

3.  Mercedes Benz Turkey experienced a **63% lead-to-conversion rate** from a single WhatsApp marketing campaign.


## Wrapping up

WhatsApp's global user base makes it a go-to platform for businesses looking to maintain efficient customer interaction. WhatsApp already offers numerous benefits, but these can be further maximized through Chatfuel AI automation.

Chatfuel is a conversational commerce platform that enables your business to operate 24/7, eliminating missed opportunities due to limited business hours or resource constraints. It can generate and qualify leads, answer frequently asked questions, provide order status updates, offer tailored product recommendations, and more—all automatically, while you or your staff are busy with other tasks.

[Sign up for a free 7-day trial](https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&utm_source=blog&utm_campaign=whatsapp-business-statistics) to discover how Chatfuel can help you use WhatsApp for business to its full potential.

Discover WhatsApp Business statistics for 2024 to learn how people use the platform and what opportunities it provides for your business.

34 WhatsApp Business statistics that trending in 2024

Today online shopping is going through a new stage of transformation. If you want to sell online, launching your own website or joining a marketplace are not the only possible options. You can also start selling on WhatsApp. Today this instant messaging app opens great marketing opportunities for businesses. And you shouldn’t miss your chance to diversify the range of your sales channels.

## Top 5 benefits of selling on WhatsApp

Before finding out how to [sell products on WhatsApp](https://chatfuel.com/blog/sales-service-AI), it will be reasonable to understand whether it is really worth it.

1.  **Great audience coverage.** Today the number of active monthly WhatsApp users is over 3 billion. It’s highly likely that your potential buyers are also among them.

2.  **Personalization**. WhatsApp is a cool channel for building direct relationships with customers.

3.  **Mobility and convenience**. By introducing the possibility of making purchases via the app, you will provide customers with new seamless shopping processes.

4.  **Better communication**. Thanks to using this instant messaging app, you can ensure real-time interaction with buyers.

5.  **Cost-effectiveness**. For small businesses, it’s important to allocate their budgets smartly. And the use of WhatsApp doesn’t require serious investments, maintenance, or setup.


## How to sell on WhatsApp: basic steps

The instructions on how to sell in WhatsApp won't be long as the process itself is rather straightforward.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_How_to_sell_on_Whats_App_basic_steps_74082a7d58/lg_How_to_sell_on_Whats_App_basic_steps_74082a7d58.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_How_to_sell_on_Whats_App_basic_steps_74082a7d58/md_How_to_sell_on_Whats_App_basic_steps_74082a7d58.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_How_to_sell_on_Whats_App_basic_steps_74082a7d58/sm_How_to_sell_on_Whats_App_basic_steps_74082a7d58.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_How_to_sell_on_Whats_App_basic_steps_74082a7d58/xl_How_to_sell_on_Whats_App_basic_steps_74082a7d58.png 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_How_to_sell_on_Whats_App_basic_steps_74082a7d58/xs_How_to_sell_on_Whats_App_basic_steps_74082a7d58.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_How_to_sell_on_Whats_App_basic_steps_74082a7d58/lg_How_to_sell_on_Whats_App_basic_steps_74082a7d58.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_How_to_sell_on_Whats_App_basic_steps_74082a7d58/md_How_to_sell_on_Whats_App_basic_steps_74082a7d58.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_How_to_sell_on_Whats_App_basic_steps_74082a7d58/sm_How_to_sell_on_Whats_App_basic_steps_74082a7d58.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_How_to_sell_on_Whats_App_basic_steps_74082a7d58/xl_How_to_sell_on_Whats_App_basic_steps_74082a7d58.webp 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_How_to_sell_on_Whats_App_basic_steps_74082a7d58/xs_How_to_sell_on_Whats_App_basic_steps_74082a7d58.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_How_to_sell_on_Whats_App_basic_steps_74082a7d58/original_How_to_sell_on_Whats_App_basic_steps_74082a7d58.png 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_How_to_sell_on_Whats_App_basic_steps_74082a7d58/thumbnail_How_to_sell_on_Whats_App_basic_steps_74082a7d58.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_How_to_sell_on_Whats_App_basic_steps_74082a7d58/original_How_to_sell_on_Whats_App_basic_steps_74082a7d58.webp 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/How_to_sell_on_Whats_App_basic_steps_74082a7d58/How_to_sell_on_Whats_App_basic_steps_74082a7d58.png 644w" width="644" height="318" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/How_to_sell_on_Whats_App_basic_steps_74082a7d58/How_to_sell_on_Whats_App_basic_steps_74082a7d58.png" alt="How to sell on WhatsApp_ basic steps.png"><figcaption>Source: Google Play</figcaption></figure>

### 1\. Download the WhatsApp Business app

You can find it on Google Play or App Store. The app is available for free. And its functionality, as well as the user interface, is very similar to what the traditional application version can offer. However, this business app will allow you to create an account for your company. There is also a desktop version of the app, WhatsApp Web.

### 2\. Create a business profile

When your app is installed, you will have to verify your phone number. It is important to use a dedicated number for this account. You can’t use the same one that is already linked to your private profile. You also need to add to your WhatsApp business account all the required data like description, address, contact information, etc.

### 3\. Set business hours and write a welcome message

The welcome message will be automatically sent to each customer who contacted you. That’s why you should carefully think about the info on your products or special offers that you will provide in this text. Moreover, you can schedule automated messages that will be sent to those who will try to reach your outside opening hours.

### 4\. Promote your business

To sell on WhatsApp and enjoy your increasing income, you need to let clients learn about you. That is why you need to elaborate a good strategy that will help you advertise your business. What could it be? You can apply any traditional and digital marketing tools that seem to be relevant. Do not forget about the power that social media platforms have today!

### 5\. Manage incoming chats and develop your business

Once your company’s account is set, and you have a general understanding of how to sell on WhatsApp Business app, you can start acting. Wait for incoming messages and make sure that you manage them efficiently.

Now that your business is running on WhatsApp, it's important to be available for communication 24/7 to avoid missing any sales opportunities. You can process all incoming inquiries manually spending all your time on customer communication, or you can…

## Connect Chatfuel

Chatfuel is a no-code conversational tool suitable for businesses that sell through WhatsApp. Cross-selling, personalized product recommendations, customer engagement and re-engagement, lead generation, price drop and back-in-stock notifications, personal discounts, feedback collection, [abandoned cart recovery](https://chatfuel.com/blog/automating-abandoned-cart-notifications)— all of these can be automated with Chatfuel.

[Claim your free 7-day trial](https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&utm_source=blog&utm_campaign=sell-on-whatsapp) to discover how Chatfuel can help you sell on WhatsApp.

<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/use_case_4_customer_support_523e568a8d/use_case_4_customer_support_523e568a8d.gif" alt="use case 4 — customer support.gif" width="256" height="553" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_use_case_4_customer_support_523e568a8d/thumbnail_use_case_4_customer_support_523e568a8d.gif 72w, https://storage.googleapis.com/chatfuel-cms-staging/pic/use_case_4_customer_support_523e568a8d/use_case_4_customer_support_523e568a8d.gif 256w">

## How to boost your business on WhatsApp

If you have decided to sell on WhatsApp, you need to be aware of some tricks that can help you reach better results.

### Create your customers’ phone contacts base

It’s impossible to reach people on WhatsApp without having their phone numbers. That’s why you can use the available integrated channels to get the required data. For example, many companies ask their website visitors to fill in forms and indicate their contact details if they are interested in the offered products or services. It is also important to ask potential customers for permission to add them to your contact list.

### Use WhatsApp broadcasts to reach more people

Once you’ve collected customers’ contacts, you can group them based on specific criteria. For example, it can be the stage of their buying journey: “newbie”, “thinking it over”, or “repeat customer”. Now, you can send tailored messages to each group. It’s an easy and effective method of

### Craft engaging content

Your messages on WhatsApp should be clear and interesting. They shouldn’t be too long but at the same time, they should be informative. Moreover, you can attach photos and videos that will make your offers better illustrated. You can use WhatsApp messages to inform your customers about discounts and special deals. These efforts will help you greatly drive your sales.

### Automate customer service

WhatsApp can be a great tool for delivering exceptional customer service. However, slow responses can be a significant issue. Small businesses often lack the resources to maintain a large customer support team that can respond to inquiries 24/7 within seconds. This is where AI automation comes into play. With AI-powered conversational commerce tools like Chatfuel, you can [provide instant answers to customer questions](https://chatfuel.com/blog/lead-qualification-AI) whenever they’re in the mood to chat without hiring extra staff.

Learn practical tips on how to turn WhatsApp into an efficient sales channel for your business. Today online shopping is going through a new stage of.

How to sell on WhatsApp: Guide for small businesses

WhatsApp has recently become one of the most popular means of communication. That’s why many businesses would like to integrate WhatsApp into their workflows. By learning how to use WhatsApp Business web on a desktop, you can surpass the limitations of the mobile version and enhance your interactions with customers.

## What is WhatsApp Business Web?

WhatsApp Web for Business is an adaptable web-based version of WhatsApp that works on a desktop. WhatsApp Business can send and receive messages and sync all messages across various devices with WhatsApp installed, increasing your business efficiency tenfold.

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_business_f53334a463/lg_whatsapp_business_f53334a463.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_business_f53334a463/md_whatsapp_business_f53334a463.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_business_f53334a463/sm_whatsapp_business_f53334a463.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_business_f53334a463/xl_whatsapp_business_f53334a463.png 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_business_f53334a463/xs_whatsapp_business_f53334a463.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_business_f53334a463/lg_whatsapp_business_f53334a463.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_business_f53334a463/md_whatsapp_business_f53334a463.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_business_f53334a463/sm_whatsapp_business_f53334a463.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_business_f53334a463/xl_whatsapp_business_f53334a463.webp 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_business_f53334a463/xs_whatsapp_business_f53334a463.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_business_f53334a463/original_whatsapp_business_f53334a463.png 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_whatsapp_business_f53334a463/thumbnail_whatsapp_business_f53334a463.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_business_f53334a463/original_whatsapp_business_f53334a463.webp 644w, https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_business_f53334a463/whatsapp_business_f53334a463.png 644w" width="644" height="283" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_business_f53334a463/whatsapp_business_f53334a463.png" alt="whatsapp business.png"><figcaption>Source: business.whatsapp.com</figcaption></figure>

## How to use WhatsApp Web for Business?

WhatsApp Business Web is a simple and convenient solution. It’s opened in a tab of a web browser, such as Firefox, Internet Explorer, Google Chrome, etc.

How to proceed:

1.  It is required that you have the latest version of the WhatsApp Business app on your mobile device.

2.  Open any of the internet browsers on your computer: Chrome, Firefox, Opera, Safari, or Edge.

3.  Head over to [web.whatsapp.com](http://web.whatsapp.com)

4.  Open WhatsApp Web Business on the mobile phone.

5.  Go to the settings and click ‘WhatsApp Web/Desktop’.

6.  After the QR code appears on the desktop screen, scan it with the phone.

7.  Open the browser tag and access your WhatsApp Business desktop account.


## How to use WhatsApp Web App on Windows?

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_windows_ae1a181d99/lg_whatsapp_windows_ae1a181d99.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_windows_ae1a181d99/md_whatsapp_windows_ae1a181d99.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_windows_ae1a181d99/sm_whatsapp_windows_ae1a181d99.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_windows_ae1a181d99/xl_whatsapp_windows_ae1a181d99.png 612w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_windows_ae1a181d99/xs_whatsapp_windows_ae1a181d99.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_windows_ae1a181d99/lg_whatsapp_windows_ae1a181d99.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_windows_ae1a181d99/md_whatsapp_windows_ae1a181d99.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_windows_ae1a181d99/sm_whatsapp_windows_ae1a181d99.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_windows_ae1a181d99/xl_whatsapp_windows_ae1a181d99.webp 612w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_windows_ae1a181d99/xs_whatsapp_windows_ae1a181d99.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_windows_ae1a181d99/original_whatsapp_windows_ae1a181d99.png 612w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_whatsapp_windows_ae1a181d99/thumbnail_whatsapp_windows_ae1a181d99.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_windows_ae1a181d99/original_whatsapp_windows_ae1a181d99.webp 612w, https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_windows_ae1a181d99/whatsapp_windows_ae1a181d99.png 612w" width="612" height="349" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_windows_ae1a181d99/whatsapp_windows_ae1a181d99.png" alt="whatsapp windows.png"><figcaption>Source: apps.microsoft.com</figcaption></figure>

Native Windows desktop WhatsApp app allows for seamless transfer from a mobile app WhatsApp account to a desktop one. The procedure to set up one for your computer is as follows:

1.  Visit the Microsoft Store from your Windows computer.

2.  Go through app suggestions and find ‘WhatsApp Desktop’.

3.  Choose ‘Get’ and ‘Install’.

4.  Go through the installation process.

5.  The next step required is to open the mobile version of WhatsApp on your phone.

6.  Go to ‘Settings’ and find ‘WhatsApp Web/Desktop’.

7.  When your desktop screen shows the QR code, you have to scan the QR code with your phone.

8.  Now your account is settled and confirmed. Open it through the native WhatsApp app for Windows desktop.


Please, note that only one account can be accessed through the Business WhatsApp Web desktop app.

## How to use WhatsApp Web App on Mac?

<figure><img srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_app_store_5898b63d9d/lg_whatsapp_app_store_5898b63d9d.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_app_store_5898b63d9d/md_whatsapp_app_store_5898b63d9d.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_app_store_5898b63d9d/sm_whatsapp_app_store_5898b63d9d.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_app_store_5898b63d9d/xl_whatsapp_app_store_5898b63d9d.png 513w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_app_store_5898b63d9d/xs_whatsapp_app_store_5898b63d9d.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_whatsapp_app_store_5898b63d9d/lg_whatsapp_app_store_5898b63d9d.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_whatsapp_app_store_5898b63d9d/md_whatsapp_app_store_5898b63d9d.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_whatsapp_app_store_5898b63d9d/sm_whatsapp_app_store_5898b63d9d.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_whatsapp_app_store_5898b63d9d/xl_whatsapp_app_store_5898b63d9d.webp 513w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_whatsapp_app_store_5898b63d9d/xs_whatsapp_app_store_5898b63d9d.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_app_store_5898b63d9d/original_whatsapp_app_store_5898b63d9d.png 513w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_whatsapp_app_store_5898b63d9d/thumbnail_whatsapp_app_store_5898b63d9d.png 229w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_whatsapp_app_store_5898b63d9d/original_whatsapp_app_store_5898b63d9d.webp 513w, https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_app_store_5898b63d9d/whatsapp_app_store_5898b63d9d.png 513w" width="513" height="349" src="https://storage.googleapis.com/chatfuel-cms-staging/pic/whatsapp_app_store_5898b63d9d/whatsapp_app_store_5898b63d9d.png" alt="whatsapp app store.png"><figcaption>Source: App Store</figcaption></figure>

Installing the WhatsApp Business App to a Mac computer is very similar to the process described above concerning Windows desktops. Let’s discuss what are the steps required to proceed:

1.  Visit the App Store on the computer.

2.  Find ‘WhatApp Desktop’.

3.  Choose ‘Get’ and ‘Install’.

4.  Download and install ‘WhatsApp Desktop’.

5.  Click on the WhatsApp icon on your phone.

6.  Get to the settings and choose ‘WhatsApp Web/Desktop’.

7.  When your desktop screen shows the QR code, you have to scan it with your phone.

8.  Now your account is settled and confirmed. Open it through the native WhatsApp app for Mac desktops.


## Benefits WhatsApp Web for Business

For various online businesses, the opportunity to seamlessly switch across mobile and desktop accounts is vital as it significantly boosts their productivity and helps them stay ahead of competitors. Let’s discuss what are the benefits if you use a WhatsApp Business account.

**Enhanced efficiency**

Everyone knows how distracting the screen of a mobile phone can be. WhatsApp Desktop app interactions prove to increase productivity and help to stay on track.

-   Syncing messages across multiple devices

-   Fast replies

-   Separating personal and work-related messages


**Better security**

WhatsApp is well-known for end-to-end encryption, which is applied to mobile and desktop WhatsApp messenger apps. Such a feature protects the sensitive business-related data you share with your partners.

**Increased convenience**

Based on the fact that the majority of business load you do from your computer, e.g. PDFs, invoicing, editing documents, etc., it’s very inconvenient to constantly switch from mobile phone to desktop and back.

-   Easy file sharing

-   Desktop alerts


## Wrapping it up

While WhatsApp Business Web enhances customer communication, a ChatGPT-powered chatbot from Chatfuel can further automate it. This frees up resources, enables instant responses to customers, and improves their overall experience.

Chatfuel is a Meta-approved tech provider, which guarantees 100% safe integration due to the inbuilt latest version of WhatsApp Business API. [Claim your free trial today](https://dashboard.chatfuel.com/sign-up?utm_medium=chatfuel&utm_source=blog&utm_campaign=whatsapp-business-web) to discover what AI automation can do for your business.

## FAQs

### Can I use WhatsApp Business Web on multiple devices at the same time?

Yes. WhatsApp now supports multi-device functionality, allowing you to use WhatsApp Business Web on up to four linked devices simultaneously without keeping your phone connected to the internet.

### Is WhatsApp Business Web free to use?

Yes, the WhatsApp Business Web client and the WhatsApp Business desktop app are completely free. However, if you need advanced automation features like chatbots or bulk messaging, you can integrate the WhatsApp Business API through providers like Chatfuel.

### What is the difference between WhatsApp Web and WhatsApp Business Web?

WhatsApp Web is designed for personal accounts, while WhatsApp Business Web is built for business accounts. The Business version includes features like product catalogs, automated greetings, quick replies, and business profile information that are not available in the standard version.

### Do I need to keep my phone on to use WhatsApp Business Web?

No. With the multi-device feature, WhatsApp Business Web works independently of your phone. Your phone does not need to be online for your linked desktop or web sessions to function.

Learn how to use WhatsApp Business Web on a desktop and set up the app on Windows and Mac. WhatsApp has recently become one of the most popular means of.

How to use WhatsApp Business web on desktop

Learn how you can schedule WhatsApp messages to boost user engagement and drive sales. According to Statista, WhatsApp is currently the most popular global.

Schedule WhatsApp Messages: Android, iOS & Web

<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/use_case_4_customer_support_523e568a8d/use_case_4_customer_support_523e568a8d.gif" alt="use case 4 — customer support.gif" width="256" height="553" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_use_case_4_customer_support_523e568a8d/thumbnail_use_case_4_customer_support_523e568a8d.gif 72w, https://storage.googleapis.com/chatfuel-cms-staging/pic/use_case_4_customer_support_523e568a8d/use_case_4_customer_support_523e568a8d.gif 256w">

Timely and accurate customer support is a must for any business looking to build a loyal customer base and long-term success. With AI automation, you can enable round-the-clock support service, ensuring a positive customer experience. Read on to improve the speed and quality of customer support without hiring additional staff in 3 steps that will take less than 15 minutes.

## Support challenges addressed by AI automation

-   **Inadequate customer support responses.** Improve slow and insufficient responses that negatively impact customer satisfaction and loyalty.

-   **Limited support availability.** Enable round-the-clock customer service without expanding your team.


### Key benefits of AI automation

-   **Quick and accurate customer interactions.** Provide faster and more reliable support, boosting customer trust and loyalty.

-   **Automated handling of routine inquiries.** Free up your team to focus on complex issues, improving overall efficiency.

-   **Round-the-clock support.** Ensure that customers are assisted at any time, even outside of your support team's working hours, without the need for additional staffing.


<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/boost_website_conversions_intro_d8e82bf19f/boost_website_conversions_intro_d8e82bf19f.png" alt="boost website conversions intro.png" width="1288" height="656" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_boost_website_conversions_intro_d8e82bf19f/lg_boost_website_conversions_intro_d8e82bf19f.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_boost_website_conversions_intro_d8e82bf19f/md_boost_website_conversions_intro_d8e82bf19f.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_boost_website_conversions_intro_d8e82bf19f/sm_boost_website_conversions_intro_d8e82bf19f.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_boost_website_conversions_intro_d8e82bf19f/xl_boost_website_conversions_intro_d8e82bf19f.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_boost_website_conversions_intro_d8e82bf19f/xs_boost_website_conversions_intro_d8e82bf19f.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_boost_website_conversions_intro_d8e82bf19f/lg_boost_website_conversions_intro_d8e82bf19f.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_boost_website_conversions_intro_d8e82bf19f/md_boost_website_conversions_intro_d8e82bf19f.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_boost_website_conversions_intro_d8e82bf19f/sm_boost_website_conversions_intro_d8e82bf19f.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_boost_website_conversions_intro_d8e82bf19f/xl_boost_website_conversions_intro_d8e82bf19f.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_boost_website_conversions_intro_d8e82bf19f/xs_boost_website_conversions_intro_d8e82bf19f.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_boost_website_conversions_intro_d8e82bf19f/original_boost_website_conversions_intro_d8e82bf19f.png 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_boost_website_conversions_intro_d8e82bf19f/thumbnail_boost_website_conversions_intro_d8e82bf19f.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_boost_website_conversions_intro_d8e82bf19f/original_boost_website_conversions_intro_d8e82bf19f.webp 1288w, https://storage.googleapis.com/chatfuel-cms-staging/pic/boost_website_conversions_intro_d8e82bf19f/boost_website_conversions_intro_d8e82bf19f.png 1288w">

## Set up AI automation in 3 simple steps

Follow these three straightforward steps and use the ready-made template designed for immediate impact to get started in just 15 minutes. Faster than your average ticket is resolved.

### 1\. Connect your WhatsApp number to Chatfuel (5 minutes)

-   [**Log in**](https://dashboard.chatfuel.com/sign-up?utm_medium=trigger&utm_source=onboarding_article&utm_campaign=customer-support-AI) to your Chatfuel account.

-   Go to the **Home** tab in the dashboard, find the **WhatsApp Business section,** and click **Connect**.

-   Choose **Use your number** and follow the steps to verify your phone number with your Meta Business Account.


<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png" alt="EN — Connect your WhatsApp number to Chatfuel.png" width="1156" height="676" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/lg_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/md_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/sm_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/xl_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 1156w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/xs_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/lg_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/md_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/sm_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/xl_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 1156w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/xs_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/original_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 1156w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/thumbnail_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/original_EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.webp 1156w, https://storage.googleapis.com/chatfuel-cms-staging/pic/EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a/EN_Connect_your_Whats_App_number_to_Chatfuel_168a31312a.png 1156w">

Please note that you need to use a new phone number to avoid conflicts with your existing accounts and potential data loss.

Find a detailed guide on connecting your WhatsApp number [**here**](https://docs.chatfuel.com/en/articles/6987325-how-to-connect-your-whatsapp-number).

### 2\. Copy the template and fill in the details (5 minutes)

-   [**Click the link**](https://chatfuel.com/share/?flow=65ccb9d9fe6c1c47fd7b40c4) to get the template and save it to Chatfuel.

-   Add your business details to the **AI Agent block**.

-   Test the flow to ensure it works as expected.


<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/Support_agent_4466d60016/Support_agent_4466d60016.png" alt="Support agent.png" width="2182" height="1118" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_Support_agent_4466d60016/lg_Support_agent_4466d60016.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_Support_agent_4466d60016/md_Support_agent_4466d60016.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_Support_agent_4466d60016/sm_Support_agent_4466d60016.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_Support_agent_4466d60016/xl_Support_agent_4466d60016.png 2182w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_Support_agent_4466d60016/xs_Support_agent_4466d60016.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_Support_agent_4466d60016/lg_Support_agent_4466d60016.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_Support_agent_4466d60016/md_Support_agent_4466d60016.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_Support_agent_4466d60016/sm_Support_agent_4466d60016.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_Support_agent_4466d60016/xl_Support_agent_4466d60016.webp 2182w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_Support_agent_4466d60016/xs_Support_agent_4466d60016.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_Support_agent_4466d60016/original_Support_agent_4466d60016.png 2182w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_Support_agent_4466d60016/thumbnail_Support_agent_4466d60016.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_Support_agent_4466d60016/original_Support_agent_4466d60016.webp 2182w, https://storage.googleapis.com/chatfuel-cms-staging/pic/Support_agent_4466d60016/Support_agent_4466d60016.png 2182w">

### **3\. Activate the bot (5 minutes)**

Ensure that you have an Entry Point in place so that users can start conversations with your bot. Main Entry Points include:

1.  **Chat launched by new users.** Initiates conversations when a user texts your WhatsApp Business number for the first time. To enable users to reach out to you via WhatsApp, make sure your website includes your WhatsApp phone number.

2.  **Bot link.** Starts the conversation from a specific block in your flow. Use links or QR codes to invite users to interact with the bot.

3.  **WhatsApp chat button.** Adds a conversation-starting button to your website. Customers can click on it to initiate a conversation in WhatsApp Messenger.

4.  **Pop-up.** Incorporates a pop-up window on your website with an image, header, body text, and CTA (call-to-action) button. By clicking the pop-up, customers start a conversation with your business on WhatsApp.


<img src="https://storage.googleapis.com/chatfuel-cms-staging/pic/EN_entry_points_141460af5c/EN_entry_points_141460af5c.png" alt="EN entry points.png" width="1229" height="698" srcset="https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_EN_entry_points_141460af5c/lg_EN_entry_points_141460af5c.png 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_EN_entry_points_141460af5c/md_EN_entry_points_141460af5c.png 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_EN_entry_points_141460af5c/sm_EN_entry_points_141460af5c.png 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_EN_entry_points_141460af5c/xl_EN_entry_points_141460af5c.png 1229w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_EN_entry_points_141460af5c/xs_EN_entry_points_141460af5c.png 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/lg_EN_entry_points_141460af5c/lg_EN_entry_points_141460af5c.webp 1920w, https://storage.googleapis.com/chatfuel-cms-staging/pic/md_EN_entry_points_141460af5c/md_EN_entry_points_141460af5c.webp 1280w, https://storage.googleapis.com/chatfuel-cms-staging/pic/sm_EN_entry_points_141460af5c/sm_EN_entry_points_141460af5c.webp 768w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xl_EN_entry_points_141460af5c/xl_EN_entry_points_141460af5c.webp 1229w, https://storage.googleapis.com/chatfuel-cms-staging/pic/xs_EN_entry_points_141460af5c/xs_EN_entry_points_141460af5c.webp 300w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_EN_entry_points_141460af5c/original_EN_entry_points_141460af5c.png 1229w, https://storage.googleapis.com/chatfuel-cms-staging/pic/thumbnail_EN_entry_points_141460af5c/thumbnail_EN_entry_points_141460af5c.png 245w, https://storage.googleapis.com/chatfuel-cms-staging/pic/original_EN_entry_points_141460af5c/original_EN_entry_points_141460af5c.webp 1229w, https://storage.googleapis.com/chatfuel-cms-staging/pic/EN_entry_points_141460af5c/EN_entry_points_141460af5c.png 1229w">

Learn more about each Entry Point [**here**](https://docs.chatfuel.com/en/articles/6951048-whatsapp-entry-points).

That's it! You're all set to provide timely and accurate customer service.

For more details, please check the [**complete guide**](https://drive.google.com/file/d/10SK-F4MGhDeT3f7C29Wz0E9HFBkfqyUK/view?utm_medium=trigger&utm_source=onboarding_article&utm_campaign=guide_4) on AI-powered customer support 24/7.

Set up 24/7 support service in just 15 minutes for prompt and accurate customer interactions, no extra staff needed. Timely and accurate customer support is a.