8 top shopping bots for your business (with examples)

What if you could generate $380,000 in sales in just one month? Nissan did this with a Messenger bot, achieving 10x organic sales and 3.5x more qualified leads. Online shopping bots like these are redefining how businesses engage with customers, automate tasks and improve the overall customer journey.

This post introduces the top eight shopping bots improving operational efficiency for online and in-store merchants. You’ll see how real businesses use these tools to generate thousands in revenue, qualify more leads and save time while delivering better customer experiences.

Top 8 shopping bots for businesses

Chatfuel

Image source: chatfuel.com

Chatfuel is a no-code chatbot builder that makes creating profitable shopping bots so simple, that you’ll wonder why you didn’t try it sooner.

It’s a shopping bot software that helps businesses of all sizes automate conversations on WhatsApp, Facebook Messenger, website chat widgets and Instagram. Even if tech isn’t your strong suit, Chatfuel’s easy setup means you can get a chatbot up and running in minutes.

What makes Chatfuel special?

With over 82% of shoppers expecting instant responses, a shopping bot acts like an extra team member who’s always on the clock. It’s your customers’ personal AI shopping assistant, ready to guide them every step of the way—answering questions, recommending products or giving that gentle nudge to complete their purchase.

Plus, it doesn’t just answer questions. It actively engages your potential customers, making their online shopping experience smoother and more personal.

Features

• Fuely AI for sales and support: This smart shopping assistant can answer common questions, suggest products and book appointments. For example, when a customer is browsing your store, they ask about a product, and Fuely AI instantly recommends the perfect fit and walks them through the purchase.

• WhatsApp integration: Chatfuel's online shopping bots connect directly to WhatsApp Business API, letting you send personalized discount codes and messages, recover abandoned carts and provide instant support. Your customers get quick responses on a platform they already love using.

• Multi-channel access: Besides WhatsApp, Chatfuel lets you connect with customers on Instagram, Facebook Messenger and website chat widgets too. This means you can manage conversations from all these channels in one place, making it easy to stay on top of things.

• Pre-built templates: Not sure where to start? Chatfuel offers templates for everything. Whether you’re setting up a lead-generation bot or an e-commerce assistant, you can tweak them to fit your business needs and get going fast.

• Analytics and insights: Want to know how your bot is doing? Chatfuel provides clear reports on bot performance and customer engagement. Regularly monitoring your shopping bot allows you to fine-tune its performance and enhance its effectiveness over time.

• No coding required: Building a chatbot with Chatfuel is as easy as dragging and dropping. Anyone on your team can do it, no tech skills needed.

Pricing

• Business plan: $34/month for up to 1,000 conversations on WhatsApp

• Enterprise plan: Custom pricing for businesses needing advanced features and dedicated support

Reviews

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Tidio

Image source: tidio.com

Tidio is a customer service platform that brings together live chat, AI shopping bots and email marketing to help businesses respond to customer inquiries and manage interactions more efficiently. It’s geared toward small and midsize companies looking to enhance customer satisfaction while reducing response times.

Features

• Live chats: Tidio lets businesses chat with customers in real-time and manage multiple conversations simultaneously. This feature helps brands identify desired experiences and customer needs, ensuring a hassle-free shopping journey and heightened customer satisfaction levels.

• Smart view analytics: This tool helps businesses sort customer inquiries by urgency and analyze feedback, making it easier to prioritize and improve customer service.

• Chatbots: They automate responses to FAQs and guide users through their journey, whether they’re browsing products or completing a purchase.

Pricing

• Basic plan: Free

• Growth plan: $59/month

• Plus plan: $749/month

• Enterprise plan: $2,999/month

Reviews

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Freshdesk Omni

Image source: freshdesk.com

Freshdesk started out as a ticketing system to help large customer support teams manage requests more efficiently. Over time, it evolved into a multichannel customer solution that combines AI tools with traditional support features.

While its focus remains on improving team efficiency, Freshdesk has added automation features to handle repetitive tasks like canned responses and workflow routing.

Features

• Automated ticketing system: Freshdesk automatically assigns tickets to agents based on workload and expertise, ensuring even distribution and faster resolution times.

• Freddy AI integration: Freddy is Freshdesk’s AI assistant that uses natural language processing to analyze incoming tickets, identify patterns and route them to the right agent. It also suggests knowledge base articles to help agents respond more effectively.

• Knowledge base creation: Automatically converts common ticket responses into knowledge base articles, making self-service options readily available to customers.

Pricing

• Growth plan: $29/agent/month

• Pro plan: $69/agent/month

• Enterprise plan: $109/agent/month

Reviews

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ChatBot

Image source: smbguide.com

ChatBot is a shopping bot software that works with existing data sources and uses machine learning to provide accurate and instant responses to customers while reducing the workload on customer service teams. This tool is particularly suited for businesses looking for a way to handle repetitive questions and common workflows without relying heavily on human agents.

Features

• Custom AI training: ChatBot creates an AI model based on the information you provide, whether it’s from your website, help center or internal documents. This ensures the bot delivers precise, on-brand responses.

• Flexible chat widgets: Users can fully customize ChatBot’s widgets to match their website’s look and feel, maintaining consistency with their brand.

• Data management: Businesses control which data sources the bot accesses, ensuring only relevant and updated information is used.

Pricing

• Starter plan: $52/month

• Team plan: $142/month

• Business plan: $424/month

• Enterprise plan: Custom pricing tailored to larger businesses

Reviews

Image source: g2.com

Wati

Image source: wati.io

Wati is a WhatsApp-focused customer communication platform designed to help businesses manage and automate their interactions through this popular messaging app. It is designed for small and medium-sized businesses that want to offer quick, responsive support without overwhelming their teams.

Features

• WhatsApp API integration: Wati provides direct access to WhatsApp’s Business API, ensuring businesses can connect with customers on a platform they already use and trust.

• Shared team inbox: This feature allows multiple agents to collaborate and manage customer messages in a centralized inbox. Conversations can be assigned to specific agents, ensuring smooth communication and accountability.

• Broadcast messaging: Wati enables businesses to send bulk updates, announcements or promotional messages to their audience using pre-approved WhatsApp templates.

• Workflow automation: Wati supports automating repetitive tasks, such as triggering responses based on keywords or creating follow-up sequences, improving efficiency in customer support.

Pricing

• Growth plan: $39/month

• Pro plan: $79/month

• Business plan: $229/month

Reviews

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Intercom

Image source: intercom.com

Intercom is a customer service and communication platform that helps businesses manage interactions across multiple channels. It combines AI-driven natural language processing with traditional support features to enhance customer engagement and support lead generation and issue resolution.

Features

• AI chatbot (Fin): Intercom’s AI-powered bot, Fin, helps handle common customer queries by providing instant responses and directing users to relevant resources.

• Omnichannel support: Intercom allows businesses to manage customer interactions across multiple platforms, including email, WhatsApp, Facebook Messenger and SMS.

• Proactive messaging: Businesses can send targeted messages to users based on their behavior, such as prompting a chat if a customer lingers on a checkout page.

• Integrated help desk: Intercom’s help desk includes ticketing and knowledge base features to organize customer inquiries, automate ticket assignments and provide self-service options through searchable articles and FAQs.

Pricing

• Essential plan: $29/seat/month

• Advanced plan: $85/seat/month

• Expert plan: $132/seat/month

Reviews

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Customers.ai (previously Mobile Monkey)

Image source: customers.ai

Customers.ai is a shopping bot platform that helps businesses manage customer communication across various messaging platforms, including WhatsApp, Instagram and SMS. It combines automation and real-time engagement to streamline how businesses interact with their customers.

Features

• Omnichannel chat automation: Customers.ai provides customer support tools to automate conversations across multiple channels, ensuring a consistent experience whether your customer is on WhatsApp, Instagram or SMS.

• Contact management and segmentation: Businesses can segment contacts based on their behavior or interaction history, making it easier to send targeted messages and follow-ups.

• Lead capture tools: The platform includes tools to create lead capture forms that integrate directly into messaging apps, helping businesses grow their contact lists.

• Interactive campaigns: Customers.ai allows businesses to send interactive messages, such as polls or product carousels, to increase engagement with their audience.

Pricing

• For Meta advertisers: Starts at $199/mo + applicable CPM fees

• For email marketers: Starts at $199/mo + applicable contact capture fees

• For Meta advertisers + email marketers: Starts at $399/mo + applicable CPM and contact capture fees

Reviews

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Ada

Image source: ada.cx

Ada is a customer experience platform designed to help businesses automate customer service interactions through AI-driven chatbots. It focuses on enabling businesses to deliver personalized support and resolve common issues without involving human agents.

Features

• No-code chatbot builder: Ada allows businesses to create AI-powered chatbots without any technical expertise. This feature is designed to simplify setup and reduce dependency on IT teams.

• Multilingual support: The platform supports multiple languages, making it a suitable choice for businesses with a global customer base.

• Personalized customer interactions: Ada’s bots use artificial intelligence to provide tailored responses based on customer data, aiming to create a more relevant experience for users.

• Analytics and insights: The platform includes reporting tools that help businesses track bot performance and customer satisfaction metrics.

Pricing

Ada’s pricing is custom-based, tailored to the needs of individual businesses. Pricing details are typically provided upon consultation.

Reviews

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8 Best shopping bots: comparison table

Shopping bots: what are they, benefits, use cases and examples

What is a shopping bot?

A shopping bot is a type of chatbot that helps businesses improve customer experiences and boost sales. Unlike regular chatbots, shopping bots are designed specifically to assist with online shopping. They can recommend products based on customer preferences, send reminders about items left in the cart, and provide instant support when needed.

Shopping bot benefits and use cases

Shopping bots make shopping easier for customers and more efficient for businesses. Here’s why they’re so valuable:

• Shopping bots provide customers with quick answers and 24/7 support

• They can remind customers to finish their purchase or offer discounts to encourage sales

• They track inventory and alert businesses when stock is running low

• They recommend products based on customer preferences

• They work across platforms like WhatsApp, Facebook Messenger, websites and more

Shopping bot real-life examples

Photobooth Deluxe

Photobooth Deluxe, a German e-commerce business, automated over $100,000 in revenue with a shopping bot. Previously, their ordering process took 10-20 minutes per order and required manual work.

Now, customers can place orders directly through the bot, and notifications go straight to the drop-shipper. This has improved efficiency, boosted reorders and saved the team significant time.

ILTHY

ILTHY, a fashion e-commerce brand, used a shopping bot to run a 10% discount campaign on Instagram. In the first month, the bot increased conversion rates by 22% and generated over $2,300 in sales.

During a Memorial Day campaign, the bot drove $1,075 in sales in just 15 hours, proving its impact on customer engagement and revenue growth.

3D Mats

3D Mats, a car accessories company, used a simple Messenger bot to handle repetitive questions that previously consumed most of their team’s time. The bot automated 70% of these questions, allowing the team to focus on more complex tasks.

This successfully implemented shopping bot also recommended products, with 47% of customers purchasing suggestions. These changes led to a 30% repurchase rate and a 999% return on ad spend (ROAS).

Ready to boost your business with a shopping bot?

Online stores need to be available around the clock to meet customers' schedules, no matter when they choose to shop. However, providing 24/7 support and engagement is difficult without the right tools.

That’s where shopping bots come in. They ensure your business stays active and responsive at all times, offering quick answers, personalized recommendations and support whenever customers need it.

With Chatfuel, getting started is easy and effective. Its user-friendly interface lets you build bots for WhatsApp, Instagram or Messenger in minutes—no tech skills required. Shopping bots also drive real results that improve efficiency, increase sales and foster customer loyalty with personalized experiences.

Why wait? Start automating and growing your business today.

Try Chatfuel for free now!

Shopping bot FAQs

What are shopping bots?

Shopping bots are automated tools that help businesses interact with customers. They can recommend products, recover abandoned carts, answer FAQs and guide users through the checkout process—all while working 24/7 to improve sales and customer buying journeys.

How do I create my own shopping bot?

Creating shopping bots is easier than you think! Platforms like Chatfuel let you build bots without any coding skills. Just use their drag-and-drop interface, connect to platforms like WhatsApp or Messenger and customize it for your business needs.

What is the best shopping bot?

The best shopping bot depends on your needs, with platforms like Tidio, Customers.ai, and Intercom offering solid options.

However, Chatfuel stands out with its no-code drag-and-drop builder and seamless integration with platforms like Shopify and Stripe, making it easy for businesses to create highly tailored bots that automate customer interactions and drive sales without technical expertise.