3D Mats

The 3D Mats support agents spent most of their time answering FAQs about the products and delivery. This task was essential, but it left less time for more complex inquiries and meant longer waiting times for all customers.

Despite their best efforts, the 3D Mats team found it challenging to truly understand their ideal customer. This lack of clarity made it difficult to market their products effectively.

Their Facebook ads, which were supposed to be a key marketing tool, were falling flat. To make matters worse, their retargeting ads, meant to boost sales, were becoming increasingly expensive without delivering the desired results.

All these problems led the 3D Mats team to look for an innovative but inexpensive solution. So they decided to try automation and hired the GoSky AI agency for professional help.

GoSky AI set out to answer common questions automatically, recommend the right products, and collect audience data to run better ads.

The 3D Mats team got much more time because the Chatfuel automation instantly responded to common customer questions. Once the bot started a chat with a new user, it saved their profile information for the team to analyze, run better ads, and produce more relevant content.

Automated answers to FAQs reduced repetitive inquiries by 70%. The bot's product suggestions motivated 47% of customers to buy recommended products, and personalized service increased the 3D Mats repurchase rate by 30%, keeping customers coming back for more.

The audience data that the chatbot gathered gave Facebook ad performance a significant boost: the yearly average return on ad spend (ROAS) is now 999%.