Automate responses to FAQs on Instagram in 10 minutes with Fuely AI

In business, slowness equates to lost sales. Prospects don't wait until your team wakes up, checks Instagram notifications, and gets in touch. They want what they want here and now—and switch to competitors who are available 24/7. Besides limited customer interaction, lack of product discovery support and dependence on passive customer service tools also hurt your sales.

Hiring extra people in your customer service team isn’t the only option. Instead, you can address all the mentioned challenges by automating responses to FAQs with Fuely AI, an AI customer support agent.

By hiring Fuely AI to answer frequently asked questions on Instagram, you:

• enhance customer experience through immediate assistance;

• increase sales potential via personalized product recommendations based on customer queries and preferences;

• improve conversion rates through active customer engagement;

• strengthen customer trust and satisfaction with instant support for any queries or issues;

• boost customer retention by providing immediate and personalized support.

The best part? Setting up your AI customer support agent will take up to 10 minutes. Read on to learn how to automate responses to FAQs on Instagram with Fuely AI.

Automate responses to customer FAQs in 2 steps and 10 minutes

Step 1. Connect your Instagram account to Chatfuel

Preparation:

• Before connecting your Instagram Business account to Chatfuel, link it to a Facebook Page for which you have admin rights.

• Enable access to messages in your Instagram Business account Settings > Privacy > Messages.

Go to the Home tab and click Connect under the Instagram account section.

You need to click Activate first if you don't see Connect Instagram button in your Home tab.

Step 2. Copy the template and set up Fuely AI

Open the template and save it to Chatfuel.

Then, in the AI customer support block, add your business details, customer FAQs, and your answers. Move the toggle to activate Fuely AI.

That’s it! Now, your AI customer support agent is ready to respond to customer FAQs on your Instagram.

Still have questions? Find more details on setting up Fuely A in our complete guide.

Or, if you're more of a visual learner, you can watch our video on automating responses to FAQs on Instagram.