Order and delivery desk
Message received
Order identified
Status shared
Product suggested
Agent if needed
Message received
Order identified
Status shared
Product suggested
Agent if needed
Acerca de
In an online store most messages are always the same three: where is my order, how much is shipping, and is a size in stock. Answering them by hand eats the day, and some still go unanswered.
This template runs the store's chat end to end: it asks for the order number or the purchase email, explains the status and the timings from the knowledge base, shows catalog photos when someone asks about a product, and suggests alternatives when something is out of stock. Returns, complaints and anything about a charge go to a person the moment they appear — those are the conversations where an automated reply costs a customer.
Qué automatiza
Order and shipping questions
Qué obtiene el cliente
Fewer messages left unanswered
Resultado de ejemplo
Calculadora de ingresos
Tus clientes en este funnel
Agencia, por año
USD 9,000–USD 27,000
estimado, basado en despliegues típicos