Order and delivery desk

In an online store most messages are always the same three: where is my order, how much is shipping, and is a size in stock. Answering them by hand eats the day, and some still go unanswered.

This template runs the store's chat end to end: it asks for the order number or the purchase email, explains the status and the timings from the knowledge base, shows catalog photos when someone asks about a product, and suggests alternatives when something is out of stock. Returns, complaints and anything about a charge go to a person the moment they appear — those are the conversations where an automated reply costs a customer.