LivePerson: 6 top alternatives for business chatbots in 2024

Founded in 1995, LivePerson has grown to serve a wide range of industries, including retail, financial services, telecommunications and healthcare. It merges AI-driven automation with real human support. But many businesses, from small startups to large enterprises, are exploring LivePerson alternatives. 

These businesses are looking for alternatives that better align with their specific needs in scalability, cost and feature flexibility, particularly in industries like retail and healthcare. We focus on six top LivePerson competitors in 2024, each renowned for their superior customization, user-friendly interface and cost-effectiveness. 

Our analysis details the differences in AI capabilities, ease of integration and overall user experience, providing you with the insights needed to choose a chatbot platform that meets your business’s unique demands.

Comparing the top 6 LivePerson alternatives

Chatfuel

Source: panel.chatfuel.com

Chatfuel, the no-code platform for building and managing chatbotsstands out as a viable alternative to LivePerson due to its user-friendly interface, cost-effectiveness, advanced AI features and scalability. These aspects make it particularly suitable for businesses looking to enhance customer engagement without the complexities and higher costs associated with heavier and complex tools like LivePerson. It's perfect for small and medium-sized businesses that would like to scale efforts through fully autonomous and conversational AI chatbots.

Features

• No coding skills required:Create chatbots without any programming knowledge using a visual interface.

• Integration with different platforms:A no-code chatbot builderthat easily integrates with Facebook Messenger, Instagram, websites and WhatsApp, making it ideal for engaging with audiences across multiple platforms.

• Official Meta partner: Ensures reliable and robust integration with Meta's ecosystem.

• Pre-built templates and plugins:Quickly set up common bot functionalities like FAQs, lead generation and e-commerce.

• Analytics and insights: Track user interactions, understand engagement and optimize bot performance with comprehensive analytics.

• Free tier:Offers a free plan with basic features, making the chatbot accessible for small businessesand startups, as well as ideal for trials.

Pricing

• Business (Facebook & Instagram):$39.99

• Business (WhatsApp):$99

Enterprise (Facebook & Instagram/WhatsApp):Custom

User ratings

Trustpilot: 3.5 (7 reviews)

G2 rating:4.5 (44 reviews)

Capterra:4.4 (27 reviews)

Source: G2.com

When Beauty Player, a cosmetic startup offering facial masks, faced overwhelming customer messages and struggled to fulfill orders on time, they turned to Chatfuel for a solution. With the help of GoSky AI, they built a Messenger bot to automate FAQs and handle customer inquiries efficiently. As a result, Beauty Player saw a 40% increase in monthly sales, a 50% reduction in cost per conversion (CPC), and a 10x return on ad spend (ROAS). 

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ChatBot

Source: smbguide

ChatBot is an AI-drivenbot-building servicedesigned to enhance customer engagement by automating customer interaction across various business touchpoints. It's ideal for businesses that need to provide quick, personalized customer interactions without increasing workload. 

ChatBot also integrates with multiple data sources, allowing it to deliver highly relevant, human-like interactions. 

Features

• AI-driven responses:Provides answers by scanning specified resources like websites or help centers.

• Multi-source integration:Trains AI using multiple data sources, ensuring responses are always relevant and up-to-date.

• Customizable chat widgets:Offers fully customizable chat widgets for seamless integration into websites, enhancing brand consistency.

• Thorough data management:Allows businesses to manage and control which data sources the AI uses, ensuring precise and timely responses.

Pricing

• Starter:$65/month

• Team:$169/month

• Business:$499/month

• Enterprise:Enterprise chatbotscome with custom pricing

User ratings

Trustpilot: 1.8 (288 reviews)

G2 rating:4.7 (20 reviews)

Capterra:4.7 (55 reviews)

Source: G2.com

LiveAgent

Source: smbguide

LiveAgent is a robust customer service platform designed to meet the needs of businesses of all sizes by integrating various communication channels into a single, user-friendly interface. This software offers a comprehensive set of features that streamline customer interaction and optimize support efficiency.

Below are some key features that highlight LiveAgent's capabilities.

Features

• Unified inbox:LiveAgent combines emails, live chats and social media messages into one inbox, ensuring that all customer inquiries are handled promptly and effectively. This feature reduces response times and prevents missed communications.

• Advanced ticketing system:The platform automatically converts all customer interactions into tickets, which are organized and prioritized by departments. This system helps manage workloads and ensures that each query is addressed according to its urgency.

• Real-time live chat:With customizable chat widgets and a real-time typing view, LiveAgent enables businesses to provide immediate support, enhancing the overall customer experience. The proactive chat invitations further help in engaging visitors at the right moment.

• Integrated call center:LiveAgent’s built-in call center supports call routing, transfers and recording, offering a seamless voice support experience. This feature is ideal for businesses looking to manage both online and phone interactions from one platform.

Pricing

• Small Business:$15/agent monthly

• Medium Business:$35/agent monthly

• Large Business:$59/agent monthly

• Enterprise:$85/agent monthly

User ratings

Trustpilot:3.9 (612 reviews)

G2 rating:4.5 (1496 reviews)

Capterra:4.7 (1609 reviews)

Source: G2.com

Userlike

Image source: smbguide

Userlike is a customer messaging platform that combines AI-driven chatbots with real-time communication. Designed for businesses looking to boost service efficiency, Userlike aims to transform instant chats into long-term customer relationships by easily integrating with websites and popular messaging apps like WhatsApp.

Features

• AI-Powered Chatbots:Userlike’s AI Automation Hub, powered by GPT-4, enables businesses to automate lead generation, customer support and sales, delivering precise and natural conversations across multiple channels.

• Multi-Channel Messaging:Supports website chat, WhatsApp chatbotand other messaging apps, allowing businesses to reach customers wherever they are and maintain consistent communication.

• GDPR Compliance:Built and hosted in Germany, Userlike ensures full compliance with GDPR, making it a secure choice for businesses prioritizing data privacy.

• No-Code Automation:Easily set up chatbots and automation processes without the need for coding, simplifying the deployment and management of AI tools.

Pricing

• Free:$0/month

• Team:From $90/month

• Corporate:From $290/month

• Flex:Custom pricing for enterprises

Userlike is great because it combines strong AI tools with simple, user-friendly features. It’s a top pick for businesses that want to automate customer interactions without losing that personal touch, making it easier to chat with customers while keeping their data safe and secure.

User ratings

Software Advice:4.6 (646 reviews)

G2 rating:4.4 (453 reviews)

Capterra:4.6 (646 reviews)

Source: G2.com

FreshChat

Image source: freshchat

Freshchat is a comprehensive customer messaging platform designed to enhance customer communication. By integrating seamlessly with various messaging apps it streamlines team productivity through features like a centralized inbox and automated conversation assignments. Whether you're a small business or a large enterprise, Freshchat offers a range of tools to help you deliver targeted messages and personalized support across multiple channels.

This ensures that your customers receive the best possible experience. What sets Freshchat apart is its ability to integrate seamlessly with various messaging apps and platforms, such as WhatsApp, Facebook Messenger and even mobile apps through its software development kit (SDK). 

This versatility, combined with powerful automation and AI-driven tools, makes Freshchat an ideal solution for anybody who is looking to engage customers in real time, reduce response times and increase overall satisfaction.

Features

• Multi-Channel Messaging:Engage customers on their preferred platforms, including web, mobile, WhatsApp, Facebook Messenger and more.

• AI-Driven Chatbots:Provide instant, context-driven answers to customer queries 24/7 with advanced chatbot functionality.

• Team Inbox:Centralize all customer interactions in a single inbox, improving team collaboration and response efficiency.

• IntelliAssign:Automatically assign conversations to the right team members based on skill level and workload, ensuring efficient resolution.

Pricing

• Free:For up to 10 agents

• Growth:$19/agent/month (billed annually)

• Pro:$49/agent/month (billed annually)

Enterprise:$79/agent/month (billed annually)

User ratings

Trustpilot: 2.1 (9 reviews)

G2 rating:4.4 (466 reviews)

Capterra:4.1 (111)

Source: G2.com

boost.ai

Image source: boost.ai

Boost.aioffers a platform uniquely tailored to large-scale enterprises. Unlike many other AI solutions, boost.aihelps businesses create nuanced, intelligent interactions that reflect a deep understanding of customer needs. What sets boost.aiapart is its ability to handle vast volumes of conversations simultaneously, all while maintaining a high level of personalization and accuracy. 

Whether you're aiming to enhance customer engagement, streamline internal processes, or provide round-the-clock support, boost.aioffers the tools and flexibility needed to achieve these goals while delivering an excellent customer experience.

Features

• Enterprise-Ready:Boost.aiis designed for scalability and security, ensuring seamless integration with your existing systems.

• Generative AI-Powered:Leverages generative AI to create personalized, real-time interactions that align with your brand values.

• Omnichannel Support:Provides consistent, high-quality customer interactions across all digital touchpoints, from chat to voice.

24/7 Service:Delivers reliable, always-on customer support, ensuring that help is available whenever your customers need it.

Pricing

• Not disclosed on their website. You must book a personalized demo through a contact form on their website.

User ratings

Gartner:4.4 (52 reviews)

G2 rating:4.8 (17 reviews)

Capterra:4.8 (22 reviews)

Source: G2.com

What LivePerson chat alternative should you choose?

Choosing the right LivePerson alternative for your business involves careful consideration of several key factors. Here are the most important aspects to evaluate before making your decision.

Integration with existing systems

When selecting a chat solution, one of the most critical factors is its ability to integrate easily with your existing systems. Whether you rely on a CRM, helpdesk software, or other tools, the chat platform you choose should work effortlessly within your current tech stack. 

Integration ensures that customer data flows smoothly between your systems, preventing information and communications with customers from slipping through the cracks, which ultimately leads to a better overall customer experience.

For instance, if you heavily depend on Salesforce or HubSpot, ensure that your chosen chat solution offers native integration with these platforms. This will save you time, reduce potential errors and improve the overall efficiency of your customer service operations.

Scalability and customization

As your business grows, so will your customer service needs. It's essential to choose a chat solution that can scale with you. 

This means not only being able to handle an increased volume of conversations but also offering customization options that allow you to tailor the chat experience to different segments of your audience. For international businesses, it would be smart to pick a multilingual chatbotso your customers get the best user experience. This usually results in better conversion and retention rates.

Platforms like Chatfuel excel in providing scalable solutions that can be customized extensively, making them ideal for businesses with dynamic and evolving needs. Consider how the platform handles multiple channels, supports various languages and offers features like role-based access and custom workflows.

AI capabilities

AI-powered chatbots can handle a large volume of queries, provide instant responses and even offer personalized recommendations, reducing the workload on human agents. However, not all AI is created equal. 

Some platforms, like Chatfuel, offer advanced generative AI that can understand the context and deliver more natural, human-like interactions. Evaluate the sophistication of the AI offered by each platform, particularly its ability to learn from interactions and improve over time. Learn how chatbots can benefit your businessfrom various angles.

Pricing and ROI

Whilethe cost of a chatbotis an obvious consideration, it’s crucial to think beyond just the subscription fees. Evaluate the overall return on investment (ROI) that each of these AI customer service softwareproducts can deliver. This includes how much time it saves your agents, how it improves customer satisfaction and how it can potentially boost sales or lead generation. 

A more expensive solution might offer greater efficiency and better results, leading to higher long-term savings and increased revenue. Tools like Userlike offer ROI calculators that can help you estimate the financial benefits of their platform, giving you a clearer picture of the true cost-effectiveness of your investment. This is why it is so important tolearn how chatbots work, so you can gauge the quality of the software and compare it to its monthly/yearly price plan.

Data privacy and compliance

For businesses operating in regions with strict data protection laws, like the EU’s GDPR, ensuring that your chat solution complies with these regulations should be a non-negotiable. Platforms, which are designed with data privacy in mind, provide GDPR-compliant solutions, ensuring that your customer's data is handled securely and legally. Data breaches can lead to severe penalties and damage to your reputation, so it’s vital to choose a solution that prioritizes security and compliance.

Best Liveperson alternatives: Comparison table

Ready to boost your customer service with chatbots? Try Chatfuel today

Chatfuel is one of the best chatbot development companies, offering a no-code solution that allows businesses to quickly create powerful AI-driven chatbots without technical expertise.

Its ability to integrate with platforms like Facebook Messenger, Instagram and WhatsApp ensures your business can engage customers effectively across all channels. With user-friendly analytics and scalable features, Chatfuel is designed to grow with your business, delivering exceptional and efficient customer service every step of the way.

Sign up for free todayand see the difference Chatfuel can make in transforming your customer service.

FAQs

What do I need in a chatbot?

You need a chatbot that can handle your specific customer queries, integrate with your existing platforms and scale with your business. It should also offer AI capabilities for more personalized interactions.

Can anyone create a chatbot?

Yes. For example, with Chatfuel creating a chatbot is easy and requires no coding skills. The intuitive interface guides you through the process, making it accessible to everyone.

Can I try a chatbot for free first before making a decision?

Many platforms, including Chatfuel, offer a free trial so you canmake your chatbot for free, test the features and see if they meet your needs before committing.

What platform can I use a chatbot with?

You can use a chatbot with various platforms like Instagram, WhatsApp and websites or even create a fully functionalFacebook AI chatbot. Chatfuel can streamline customer interactions across these channels for complete coverage.