10 best LivePerson alternatives for support

LivePerson was one of the first live chat companies, and its Conversational Cloud still runs messaging for large brands. The company has changed a lot, though. Its revenue fell from $312.5 million in 2024 to $243.7 million in 2025, and on September 4, 2026, SoundHound AI completed its acquisition of LivePerson. LivePerson stock no longer trades, and its products are being combined with SoundHound's voice and agent technology.

If you're renewing a LivePerson contract or looking for your first customer service platform, it's a good moment to compare. The bar has moved too: Gartner predicts that by 2029 agentic AI will resolve 80% of common customer service issues without human intervention, cutting operational costs by 30%. We compared 10 LivePerson alternatives on channels, AI agents, prices and who each one fits:

1. Chatfuel: an AI Agent for WhatsApp, Instagram, Messenger, TikTok and website chat, with your team behind it
2. Zendesk: a help desk with AI agents for tickets, chat and messaging
3. Fin (formerly Intercom): an AI agent priced per outcome, now part of Salesforce
4. Genesys Cloud CX: a cloud contact center for voice and digital channels
5. Tidio: live chat and the Lyro AI agent for online stores
6. Text (ChatBot.com and LiveChat): website chat with an AI agent
7. LiveAgent: a help desk that runs AI on your own model account
8. Lime Connect (formerly Userlike): a European messaging platform with AI agents
9. Freshchat: Freshworks' messaging tool with the Freddy AI agent
10. boost.ai: conversational and voice AI for banks and insurers

See also: 9 best conversational AI platforms for business

Why look for LivePerson alternatives?

• A new owner. LivePerson is now part of SoundHound AI. Plans, packages and the product roadmap may change as the two platforms merge, so many teams use the contract renewal to review their options.
• No public prices. LivePerson doesn't publish its prices: all three packages are quoted by sales. Most alternatives below list their prices, and several let you start the same day.
• Enterprise setup. LivePerson is built for large contact centers with admins, integrations and long rollouts. A smaller team that wants a customer service chatbot live this week needs something simpler.
• Your customers write in messaging apps. If most questions come from WhatsApp, Instagram or Messenger, a messaging-first tool for AI agents on Facebook or a WhatsApp Business chatbot fits better than a contact center suite.

LivePerson alternatives compared

Prices as listed on each vendor's website in October 2026. Monthly billing costs more for most of them.

10 best LivePerson alternatives

1. Chatfuel

Chatfuel is an AI agent platform for messaging channels and an official Meta partner. It connects WhatsApp through the official WhatsApp Business Platform, Instagram, Facebook Messenger, TikTok and a chat widget for your website. The AI Agent answers customers on all of them around the clock, and your team takes over in the same inbox when a person should step in.

What you get:

• One AI Agent for every channel. In Automations, the Default settings apply everywhere, and each channel (WhatsApp, Instagram, Facebook, TikTok, website) can have its own settings. Comments on Instagram, Facebook and TikTok posts get replies too.
• Answers from your knowledge. The AI Agent replies from your AI Knowledge Base: business details, open hours, your catalog with prices and your FAQ. It understands voice messages and answers them in text.
• Handoff with rules. In Switch to human agents, you describe when a chat should go to a person, what the AI Agent tells the customer and which teammate gets it. Your team replies in Chats in the browser or the mobile app.
• Bookings and leads. The AI Agent books appointments in the Calendar, Lead Qualification saves the contact details customers share, and Send follow-ups reminds people who went quiet.
• AI Co-pilot. Set things up by chatting: ask it to add an FAQ answer, add a handoff rule or sum up what customers asked this week.

Pricing: the Business plan costs $20 a month and includes $20 in credits for AI replies and messages. Agency plans for several client companies start at $100 a month, and yearly billing saves 10%. Every plan includes all channels, unlimited contacts and teammates, and no seat fees. Meta's WhatsApp message fees come out of the same credit wallet. Each plan starts with a 7-day free trial with $15 in credits. See Chatfuel pricing.

Results: the skincare brand Beauty Player automated its Messenger FAQs with Chatfuel and grew monthly sales by 40%, cut its cost per conversion in half and reached a 10x return on ad spend.

Best for: small and midsize businesses whose customers write in WhatsApp, Instagram, Messenger, TikTok or website chat, and who want the AI agent live the same day without developers.

Keep in mind: Chatfuel works in messaging channels only. It doesn't handle email tickets, SMS or phone calls.

2. Zendesk

Zendesk is one of the best-known help desks. Tickets from email, chat, messaging apps and phone land in one workspace, and AI agents answer on messaging channels before a ticket reaches your team.

Channels: web and in-app messaging, email, voice, SMS, WhatsApp, Instagram, Messenger, X, Slack, WeChat and LINE.

AI: AI agents answer from your help center and can run workflows. Each Suite plan includes 5 automated resolutions per agent a month (10 on Enterprise), and extra ones cost $1.50 committed or $2 pay as you go. Copilot for agents is a $50 add-on per agent a month.

Pricing: Support Team costs $19 per agent a month billed yearly or $25 monthly, Suite Team $55 or $69, and Suite Professional $115 or $149.

Best for: support teams that run on email tickets and want chat and messaging in the same help desk.

Keep in mind: you pay for every agent seat and for every AI resolution above the included ones.

3. Fin (formerly Intercom)

Intercom renamed its company Fin in May 2026, after its AI agent, and kept the Intercom name for its help desk. In September 2026, Salesforce completed its acquisition of Fin.

See also: 13 best Intercom alternatives in 2026

Channels: chat on your website and in your app, email, phone, WhatsApp, SMS, Instagram, Messenger, Slack and Discord.

AI: Fin answers from your help center and other content and costs $0.99 per outcome. It also works on top of other help desks such as Zendesk or Salesforce. Copilot for human agents costs $29 per seat a month billed yearly.

Pricing: Essential costs $29 per seat a month billed yearly or $39 monthly, Advanced $85 or $99, and Expert $132 or $139. New customers may see a discount on Essential.

Best for: SaaS and online products that support customers in chat and email.

Keep in mind: seats and Fin outcomes add up as your team and chat volume grow, and the roadmap may change under Salesforce.

4. Genesys Cloud CX

Genesys Cloud CX is a cloud contact center platform, the closest match to LivePerson in this list. It runs voice and digital channels for large service teams, with routing, workforce management and analytics.

Channels: voice, web messaging, email, SMS, WhatsApp, Apple Messages for Business, Messenger, Instagram and X. CX 1 covers voice; digital channels come with CX 2 or a digital add-on.

AI: virtual agents for customers and copilots for agents and supervisors. Some AI features use AI Experience tokens; each organization gets some tokens every month.

Pricing: CX 1 costs $75 per user a month, CX 2 $115, CX 3 $155 and CX 4 $240, billed yearly. Digital-only licenses cost $95 (CX 2 Digital) and $135 (CX 3 Digital).

Best for: enterprises that run a contact center with phone and messaging and want to replace LivePerson with a similar suite.

Keep in mind: prices are based on a yearly commitment, and the final cost is set with Genesys sales.

5. Tidio

Tidio combines live chat, a shared inbox and the Lyro AI agent. It's popular with online stores and small teams.

Channels: website live chat, Messenger, Instagram, WhatsApp and email.

AI: Lyro answers common questions from the knowledge you add. It's an add-on from $39 a month for 50 conversations.

Pricing: a free plan with 50 conversations, then Starter at $29 a month (100 conversations), Growth from $59 and Plus from $300. Yearly billing gives 2 months free.

Best for: small online stores that start with website chat.

Keep in mind: both the plan and Lyro are priced by conversations, so the bill grows with your volume.

6. Text (ChatBot.com and LiveChat)

The company behind LiveChat and ChatBot.com is now called Text. ChatBot.com sells the same Text plans, with one inbox for chat and an AI agent.

Channels: website chat, Messenger, WhatsApp and SMS through Twilio.

AI: an AI agent and an AI copilot. Essential includes 1 AI agent and 10 AI resolutions a month, Growth 10 agents and 200 resolutions. Extra resolutions cost $49.50 per 50.

Pricing: Essential costs $19 per user a month billed yearly or $25 monthly, and Growth $79 or $99. Enterprise is priced on request.

Best for: online businesses that sell through website chat.

Keep in mind: the included AI resolutions are few, and Instagram isn't on the channel list.

7. LiveAgent

LiveAgent is a help desk with a ticket inbox, live chat and a call center. It stands out for letting you run AI on your own account.

Channels: email and live chat on every plan. From Team up: Facebook, Instagram, X, Viber, WhatsApp, Telegram and calls.

AI: AI agents run on your own OpenAI, Anthropic or Gemini account, and LiveAgent doesn't charge for AI itself.

Pricing: Starter costs $15 per agent a month billed yearly or $19 monthly, Team $29 or $35, and Business $49 or $59. Enterprise is a flat $3,199 a month billed yearly with 80 agents.

Best for: teams that want email, chat and calls in one help desk at a low seat price.

Keep in mind: you set up and pay for the AI model account yourself.

8. Lime Connect (formerly Userlike)

Userlike became Lime Connect in 2025. It's a messaging platform built and hosted in Germany, popular with European companies that care about GDPR.

Channels: website chat, chat in your mobile app, WhatsApp, Instagram, Messenger, SMS, email and video calls.

AI: the Connect AI Agent from €99 a month with 100 conversations, and the Connect AI Copilot from €19 per seat a month.

Pricing: a free plan with 1 seat and 200 conversations. Pro starts at €87 a month billed yearly, with at least 3 seats. Enterprise is priced on request. Prices exclude VAT.

Best for: European companies that want data kept in the EU.

Keep in mind: the AI agent and WhatsApp campaigns are paid add-ons.

9. Freshchat

Freshchat is Freshworks' messaging tool. It works on its own or with Freshdesk.

Channels: website and app chat, WhatsApp, Instagram, Messenger, SMS, LINE and email, with phone through an add-on.

AI: the Freddy AI Agent costs $49 per 100 sessions, and the Freddy AI Copilot $29 per agent a month billed yearly.

Pricing: a free plan for up to 10 agents. Growth costs $19 per agent a month billed yearly or $23 monthly, Pro $49 or $59, and Enterprise $79 or $95.

Best for: teams already on Freshworks that want chat and messaging next to their tickets.

Keep in mind: AI sessions are billed on top of the seats.

10. boost.ai

boost.ai builds conversational and voice AI agents for banks, insurers and telecoms. In October 2026, Automation Anywhere agreed to acquire boost.ai, with the deal expected to close by the end of the year.

Channels: chat and voice, with WhatsApp, Messenger, Teams, Slack and SMS through integrations.

AI: AI agents for chat and voice, built for regulated industries with strict compliance needs.

Pricing: priced on request.

Best for: large banks, insurers and telecoms, especially in Europe.

Keep in mind: like LivePerson, it's changing owners, so check the product plans before you sign a long contract.

How to choose a LivePerson alternative

Start with your customers' channels

List where customers write to you today. If it's WhatsApp, Instagram, Messenger or TikTok, pick a tool that connects to them natively. If most requests come by email or phone, a help desk or contact center such as Zendesk or Genesys fits better.

Compare how AI is billed

• Plan with credits (Chatfuel): a fixed monthly plan whose credits pay for AI replies and Meta's WhatsApp fees, with unlimited teammates.
• Seats plus AI usage (Zendesk, Fin, Freshchat, Text): the cost grows with your team and your AI volume.
• Conversations (Tidio, Lime Connect): the plan and the AI agent are sized by conversations.
• Custom contracts (LivePerson, Genesys, boost.ai): priced by sales for large volumes.

For a full breakdown, see How much does a chatbot cost?

Check how chats reach your team

AI should answer the routine questions, and people should take refunds, complaints and anything sensitive. Check that you can set those rules yourself and that your team sees the whole conversation when it takes over.

Decide between self-serve and a sales-led rollout

Chatfuel, Tidio, Text and Freshchat let you sign up and go live on your own (see also our no-code chatbot builder comparison). Genesys, boost.ai and LivePerson are sold through sales teams with longer rollouts, which suits large contact centers.

Check where your data lives

If you work in the EU, ask where conversations are stored and how the tool handles GDPR. Lime Connect is hosted in Germany, and Chatfuel describes its approach on its GDPR page.

How to switch from LivePerson to Chatfuel

1. Start the trial. Pick a plan on the pricing page and start the 7-day free trial.
2. Connect your channels. In Settings, connect WhatsApp, Instagram, Facebook, TikTok or your website chat.
3. Fill in the AI Knowledge Base. Add your business details and open hours, your catalog with prices, and a FAQ with your policies. The AI Agent answers from it on every channel.

4. Set up the handoff. In Automations, open Switch to human agents, choose Switch to teammates and add rules: when a chat goes to a person, what the AI Agent tells the customer and which teammate gets it.

5. Let AI Co-pilot do the setup. Ask it in plain words to add an FAQ answer or a handoff rule, and it changes the settings for you.

6. Test and go live. Click Test automation to try real customer questions, then switch on the channels where the AI Agent should reply.

Your team then answers handed-off chats in Chats. See how it works for customer support.

Summary

• Chatfuel fits when your customers write in WhatsApp, Instagram, Messenger, TikTok or website chat, and you want an AI Agent live the same day with your team behind it.
• Zendesk and Fin fit support teams that run on email tickets and chat.
• Genesys Cloud CX is the closest match for large contact centers that need voice and messaging.
• Tidio, Text and LiveAgent fit small teams that start with website chat.
• Lime Connect fits European companies that want data in the EU.
• Freshchat fits teams already on Freshworks.
• boost.ai fits banks, insurers and telecoms.

FAQs

Who owns LivePerson now?

SoundHound AI. It completed the acquisition on September 4, 2026, and LivePerson stock stopped trading on Nasdaq. LivePerson's products are being combined with SoundHound's voice and agent technology.

What are the best free LivePerson alternatives?

Chatfuel has no free plan, but every plan starts with a 7-day free trial with $15 in credits, and the Business plan costs $20 a month. Freshchat is free for up to 10 agents, Tidio has a free plan with 50 conversations, and Lime Connect has a free plan with 1 seat and 200 conversations. AI agents are paid on all of them.

Which LivePerson alternative has the best AI agent?

It depends on where your customers write. For WhatsApp, Instagram, Messenger and TikTok, Chatfuel's AI Agent answers from your AI Knowledge Base, books appointments and hands chats to your team by your rules. For email-heavy support, Fin and Zendesk AI agents work inside a help desk. For voice in a contact center, look at Genesys or boost.ai.

What's the easiest LivePerson alternative to set up?

Self-serve tools are the fastest. In Chatfuel, you connect a channel, fill in the AI Knowledge Base and switch the AI Agent on, and AI Co-pilot can do most of the setup for you from a chat. No developers are needed.