LivePerson competitors: 10 top AI alternatives for CRM chatbots (2025)

Customer service has changed dramatically since LivePerson first launched in 1995. Back then, live chat was revolutionary. Today, businesses need something far more sophisticated. Research reveals that autonomous AI will handle 80% of common customer service issues by 2029, delivering 30% operational cost reductions for forward-thinking companies.

Yet many companies using LivePerson struggle with complex setups, unclear pricing and feature limitations that don't match their evolving needs.

Whether you're a growing startup tired of LivePerson's enterprise-heavy approach or an established business seeking better value, we’ve got you. This guide examines the top LivePerson competitors that offer superior customization, clearer pricing and more intuitive interfaces. We'll dive deep into 10 alternatives, ranging from no-code solutions perfect for small teams to enterprise-grade platforms that can handle millions of conversations.

Why look for LivePerson alternatives?

LivePerson may have pioneered conversational AI, but that doesn't mean it fits every business today. Here's why companies are increasingly exploring LivePerson competitors:

• Cost concerns and pricing transparency: LivePerson's pricing is opaque, requiring custom quotes. For small to medium businesses, this creates budget uncertainty that's hard to plan around. Many LivePerson competitors offer transparent, tiered pricing that scales predictably with your business growth.

• Complexity and setup challenges: Setting up LivePerson requires significant technical expertise and lengthy implementation timelines. The platform's enterprise focus means that features that should be simple, like creating basiccustomer service chatbots, may require extensive configuration.

• Feature limitations for specific use cases: While LivePerson offers broad functionality, it can fall short for businesses with specific needs. Companies looking to buildAI agents for Facebook or create sophisticatedWhatsApp business chatbots often find that more specialized platforms offer better tools.

• Industry-specific requirements: Different industries have unique customer engagement needs. A retail business buildingchatbot examples to boost conversions has different requirements than a healthcare provider managing patient inquiries. Many LivePerson alternatives specialize in specific sectors or use cases.

LivePerson competitors: A brief overview

Before diving into detailed reviews, here's how LivePerson stacks up against its top competitors:

10 top LivePerson competitors

Let’s explore the details of these tools to help you choose the best one.

1. Chatfuel

Image source: G2

Chatfuel stands out among LivePerson competitors as a no-code platform specifically designed for businesses that want powerful AI automation without technical complexity. As an official Meta partner, it excels at creatingAI agents for Instagram and Facebook Messenger while supporting websites, WhatsApp and TikTok.

Key features

• No coding required: Build sophisticated chatbots using visual workflows.

• Official Meta partnership: Reliable integration with Facebook and Instagram, including access to the latest features.

• Multi-platform deployment: Deploy across Facebook Messenger, Instagram, TikTok, WhatsApp and websites from a single interface.

• AI-powered conversations: Advanced natural language processing for human-like customer interactions.

• Analytics dashboard: Track engagement metrics, conversion rates and customer satisfaction scores.

• Free tier available: Start building and testing without upfront costs.

Pricing

• Business (Facebook): $23.99$19/month

• Business (WhatsApp and Instagram): $39/month

• Enterprise: From $400/month

Best for: Small to medium businesses focused on social media customer engagement, e-commerce companies and businesses wanting quick deployment without technical expertise.

User ratings

Image source:G2

Chatfuel users on software review sites highlight its ease of use, efficient customer service, quick setup and powerful automation features that help businesses save time by handling customer inquiries, FAQs and lead qualification efficiently.

Beauty Player, a cosmetics startup, exemplifies Chatfuel's impact. Overwhelmed by customer inquiries across social channels, they implemented a Chatfuel bot that automated FAQs and order tracking. The results: 40% increase in monthly sales, 50% reduction in cost per conversion and 10x return on ad spend.

2. Zendesk

Image source:G2

Zendesk is an omnichannel customer service platform that combines ticketing, live chat, email, voice and social messaging into a single interface. It includes tools for building a help center and knowledge base, automating workflows with triggers and macros, and providing customers with self-service and agent-assisted support.

Key features

• Unified workspace: Agents can handle emails, live chats, calls and social messages all in one place.

• AI and automation: The Zendesk Answer Bot and automation tools handle routine questions, suggest knowledge base articles and route tickets to the right agents.

• Analytics and reporting: Built-in dashboards track metrics like customer satisfaction, resolution times and team performance.

• Integrations and customization: With a large app marketplace and open APIs, Zendesk can connect to hundreds of third-party services and be tailored to fit different business workflows.

Pricing

• Support Team: $25/agent/month

• Suite Team: $69/agent/month

• Suite Professional: $149/agent/month

• Suite Enterprise: $219/agent/month

Best for: Mid-size businesses with dedicated customer service teams, companies needing comprehensive reporting and businesses requiring extensive third-party integrations.

User ratings

Image source:G2

Users praise Zendesk Support Suite for its ability to centralize support across channels, simplify ticket and workflow automation and deliver good reporting and visibility.

3. Intercom

Image source:G2

Intercom is a customer communication platform that combinesAI agent assist, live chat and in-app messaging to help businesses engage users at every stage of their journey. It’s especially popular with SaaS companies, as it helps them with onboarding, product announcements and ongoing customer support.

See also: 12 best Intercom alternatives

Key features

• Conversational support: The Intercom Resolution Bot uses AI to answer common questions and deflect tickets automatically.

• Product messaging: Businesses can send targeted in-app or email messages based on user behavior and attributes.

• Omnichannel inbox: Conversations from web, mobile and email are brought together in one place.

• Team collaboration: Internal notes, assignment rules and workload management tools make it easy for teams to stay aligned while handling customer requests.

Pricing

• Essential: $39/seat/month

• Advanced: $99/seat/month

• Expert: $139/seat/month

Best for: SaaS companies with product-led growth strategies, businesses needing advanced user segmentation and teams wanting to combine support with marketing automation.

User ratings

Image source:G2

Users note that Intercom provides AI-powered answers that help resolve common questions quickly and integrates into existing workflows.

4. Drift

Image source:GPTBots

Drift focuses on conversational marketing and sales, making it one of the LivePerson competitors suitable for B2B companies. Its revenue-focused approach sets it apart from traditional customer service platforms.

Key features

• Automated playbooks: Drift lets businesses build chat flows that qualify website visitors, ask the right questions and connect high-value leads with the right sales rep in real time.

• Account targeting: With account-based marketing tools, Drift personalizes conversations for specific companies.

• Intent signals: The platform tracks visitor behavior and engagement patterns to highlight which prospects are most likely to buy.

• CRM connections: Drift integrates with tools like Salesforce to automatically sync lead data and keep sales teams aligned on every interaction.

Pricing

Drift offers custom pricing.

Best for: B2B sales teams focused on lead generation, marketing teams running account-based marketing campaigns and businesses with complex sales cycles.

User ratings

Image source:G2

Users appreciate Drift for helping generate leads via real-time chatbots and speeding up the sales cycle through timely follow-ups.

5. Tidio

Image source:G2

Tidio is a customer communication platform and a direct LivePerson competitor. It offers live chat, AI chatbots and multichannel messaging to help businesses engage customers and provide support across web, email and social channels.

Key features

• Live chat and chatbots: Tidio combines AI chatbots with live chat so conversations can smoothly switch from automated replies to human support when needed.

• E-commerce integrations: It connects natively with platforms like Shopify and other popular e-commerce tools.

• Visitor tracking: The platform shows who is currently browsing your site and lets agents start proactive conversations with high-value visitors.

• Multilingual support: Businesses can offer chat in multiple languages, helping them engage customers in their preferred language.

Pricing

• Starter: $29/month

• Growth: $59/month

• Plus: $749/month

• Premium: Custom pricing

Best for: E-commerce businesses, small teams wanting all-in-one functionality and companies needing affordable multichannel support.

User ratings

Image source:G2

Users like Tidio because it consolidates messages from websites and social channels into one inbox, and its AI chatbot (Lyro) handles frequent questions.

6. ChatBot

Image source:smbguide

ChatBot is an AI-drivenbot-building service designed to enhance customer engagement by automating customer interaction across various business touchpoints. It's ideal for businesses that need to provide quick, personalized customer interactions without increasing workload. ChatBot also integrates with multiple data sources, allowing it to deliver highly relevant, human-like interactions. 

Key features

• AI-driven responses: Its AI can be trained on resources like your website, knowledge base or help center to provide accurate answers to customer questions automatically.

• Multi-source training: The platform supports pulling in content from multiple sources, so businesses can create a single chatbot that reflects information across different products or support docs.

• Customizable chat widget: Companies can embed a fully branded chat widget on their websites, adjusting colors, logos and behavior to match their look and feel.

• Data control: Businesses decide which sources the bot uses, giving them the ability to manage training data and maintain oversight of how information is presented to customers.

Pricing

• Starter: $65/month

• Team: $169/month

• Business: $499/month

• Enterprise: Custom pricing

Best for: Businesses needing advanced AI capabilities, companies with extensive knowledge bases and teams requiring detailed conversation analytics.

User ratings

Image source:G2

Users say that ChatBotis easy to set up and use and handles routine customer queries well, saving time and effort.

7. LiveAgent

Image source:smbguide

LiveAgent is a customer service platform designed to meet the needs of businesses of all sizes by integrating communication channels into a single, user-friendly interface. This software offers features that streamline customer interaction and optimize support efficiency, such as its universal inbox that gathers emails, chats, calls and social media messages into one place.

Key features

• Unified inbox: LiveAgent combines emails, live chats and social media messages into one inbox, ensuring that all customer inquiries are handled promptly and effectively.

• Advanced ticketing system: The platform automatically converts all customer interactions into tickets, which are organized and prioritized by departments.

• Real-time live chat: With customizable chat widgets and a real-time typing view, LiveAgent helps businesses to provide immediate support, enhancing the overall customer experience.

• Integrated call center: LiveAgent’s built-in call center supports call routing, transfers and recording, offering a seamless voice support experience.

Pricing

• Small Business: $15/agent/mo

• Medium Business: $29/agent/mo

• Large Business: $49/agent/mo

• Enterprise: $69/agent/mo

Best for: Traditional customer service teams, businesses needing phone support integration and companies wanting comprehensive help desk functionality.

User ratings

Image source:G2

Users say that LiveAgent delivers strong help-desk performance with a user-friendly interface.

8. Userlike (now Lime Connect)

Image source:G2

Lime Connect is a customer messaging platform that combines AI-driven chatbots with real-time communication. Designed for businesses looking to boost service efficiency, Userlike aims to transform instant chats into long-term customer relationships by easily integrating with websites and popular messaging apps like WhatsApp.

Key features

• GDPR-compliant hosting: Built and hosted in Sweden, Lime Connect ensures data protection with GDPR compliance, role-based access and privacy features like automatic data deletion.

• AI-powered automation: The platform includes GPT-4 chatbots and automation tools that handle common questions, guide visitors and route complex cases to human agents.

• Multi-channel messaging: Conversations from website chat, WhatsApp, Facebook Messenger, Instagram and email are unified in a single message center for streamlined support.

• Customizable chat widgets: Businesses can adapt the look and feel of chat windows with their branding, adjusting colors, logos and behavior for seamless website integration.

Pricing

• Start: €55/mo

• Business: €75/mo

• Enterprise: €120/mo

• Custom pricing available

Best for: European businesses requiring GDPR compliance, companies focused on WhatsApp marketing and teams prioritising data security.

User ratings

Image source:G2

Users say that Lime Connect combines all messaging channels into one central inbox, with good customization and exceptional customer support.

9. Freshchat

Image source:G2

Freshchat is a customer messaging platform that unifies conversations from channels like WhatsApp, Facebook Messenger and mobile apps into a single inbox, with automation tools for routing and assignment, AI-powered bots for faster responses and SDKs for web and mobile integration.

Key features

• IntelliAssign: Freshchat automatically routes incoming conversations to the right agents based on workload and skill sets.

• Team inbox: A shared inbox gives agents a centralized view of all customer interactions across channels.

• Proactive messaging: Businesses can trigger targeted messages based on user behavior, such as time spent on a page or specific actions.

• Advanced reporting: Built-in dashboards track conversation trends, team performance, and customer satisfaction, providing insights to improve support quality.

Pricing

• Free version available

• Growth: $23/agent/mo

• Pro: $59/agent/mo

• Enterprise: $95/agent/mo

Best for: Growing customer service teams, businesses needing intelligent routing and companies wanting comprehensive team analytics.

User ratings

Image source:G2

Users say that Freshchat is easy to use, unifies conversations across channels and helps teams respond faster.

10. boost.ai

Image source:Capterra

boost.ai is an enterprise-grade conversational AI platform designed to handle large customer interactions with scalability, personalization, and accuracy, helping organizations deliver 24/7 support, improve engagement and streamline internal processes.

Key features

• Generative AI:boost.ai blends GPT-powered tools with its conversational AI engine, so responses are both natural and accurate.

• Chat and voice automation: The platform automates customer conversations not just in chat, but also in voice channels.

• Agent assist and handoff:boost.ai helps support teams by suggesting answers in real time and handing off conversations from bot to human agents when needed.

• Security guardrails: Built-in privacy and compliance controls ensure that customer data is protected and interactions meet enterprise security standards.

Pricing

Custom pricing based on volume and requirements.

Best for: Large enterprises with complex AI requirements, companies needing advanced security compliance and organisations requiring custom AI development.

User ratings

Image source:G2

Users say that boost.ai is intuitive and easy to use, offering strong customization and proactive support.

What LivePerson alternative should you choose?

Selecting the right LivePerson alternative depends on several key factors:

• Integration with existing systems: Choose customer service software that seamlessly integrates with your CRM systems, helpdesk software and other tools. Platforms like Zendesk and FreshChat offer extensive integration ecosystems, while Chatfuel provides excellent connections with social media platforms and websites.

• AI capabilities and automation: Evaluate advanced AI capabilities for handling customer inquiries. Chatfuel offers sophisticated AI-powered automation, while boost.ai provides enterprise-level generative AI for personalized customer interactions.

• Scalability and customization options: Growing businesses need customer engagement platforms that scale efficiently. Look for multilingual support, customizable chat widgets and flexible workflows. Chatfuel provides scalable solutions without proportional cost increases.

• Pricing and ROI: Considerhow much chatbots cost beyond subscription fees. Evaluate time savings, customer satisfaction improvements and lead generation potential. Understandinghow chatbots work helps assess true value.

• Compliance and data privacy: For businesses needing GDPR compliance or industry-specific regulations, prioritise platforms like Userlike or boost.ai that offer comprehensive data privacy protections and security certifications.

• Technical expertise requirements: Non-technical teams benefit fromno-code chatbot builders like Chatfuel, while technical teams might prefer platforms with extensive API access.

Ready to boost your customer service with chatbots?

The future of customer service isn't about replacing human agents—it's about empowering them with AI that handles routine inquiries while enabling humans to focus on complex, high-value interactions. 

Among the LivePerson competitors we've examined, Chatfuel consistently stands out as a comprehensive customer service platform for businesses wanting powerful AI capabilities without technical complexity. Its no-code approach, official Meta partnership and transparent pricing make it particularly attractive for small to medium businesses focused on customer engagement across social media.

The platform's strength lies in its ability to create sophisticated conversational experiences on multiple channels while maintaining the simplicity that allows non-technical teams to build and iterate quickly. Whether you're creatingquestion-answer chatbots for customer support or developing advancedAI agents for sales automation, Chatfuel provides the tools without the complexity.

Sign up for Chatfuel's free trial today and experience the difference a truly user-friendly AI platform can make for your customer service efficiency.

FAQs

What are the best free LivePerson alternatives for small businesses?

Several LivePerson competitors offer free tiers perfect for small businesses. Chatfuel provides a free plan with basic chatbot functionality, while Tidio and Freshchat have free live chat (with limited features). These options let you test functionality before committing to paid plans.

Which LivePerson competitor offers the best AI chatbot capabilities?

For advanced AI capabilities, explore platforms like Chatfuel. This tool offers impressive AI automation through its seamless integration with social media and GPT.

What's the easiest LivePerson alternative to set up and use?

Chatfuel consistently ranks as the most user-friendly customer support software, with its visual, no-code interface that enables businesses to create chatbots for free within minutes.

Which LivePerson alternative offers the best customer support?

The quality of support often correlates with your subscription level: enterprise customers typically receive more comprehensive assistance than free-tier users across all platforms. On review sites, users often praise Chatfuel's customer support for its responsiveness, help and dedication.