Story
What is a story?
A story is the step-by-step conversation between a user and a computer program or chatbot. It's the back-and-forth messages and questions that happen during one interaction.
Types of stories
Here are some examples of different story types:
Well-designed stories allow chatbots and programs to have natural conversations tailored to each user. Analyzing common story paths can show ways to improve the user experience.
- A welcome story that helps new users get started and set up the program.
- A buying story that guides users through researching and purchasing a product.
- A troubleshooting story where the chatbot asks questions to fix an issue.
- A data collection story for gathering information like contact details.
- A recommendation story that suggests helpful content to the user.
Well-designed stories allow chatbots and programs to have natural conversations tailored to each user. Analyzing common story paths can show ways to improve the user experience.
Tags: Chatbots