Layered communication

A conversational user interface (CUI) is a way for people to interact with computers, websites, or apps through natural conversations. Instead of using menus, forms or buttons, you can simply chat with the interface using text or voice commands.

Quick replies are buttons with pre-written responses in messaging apps or chatbots. They help users make choices easier instead of typing out full responses.

A chatbot conversation flow is the planned steps of back-and-forth talking between a person and a chatbot. It shows the different paths the conversation can go based on what the person says. This helps the chatbot understand the person's goal and give helpful responses.