Layered communication
What is layered communication?
Layered communication is breaking down conversations into different parts or intentions.
For example, a travel booking conversation might have layers for:
Each layer handles a specific part of the conversation flow. The chatbot guides the user through each layer one-by-one to complete the overall task.
For example, a travel booking conversation might have layers for:
- Getting trip details
- Showing options/recommendations
- Taking payment/confirming the booking
Each layer handles a specific part of the conversation flow. The chatbot guides the user through each layer one-by-one to complete the overall task.
Tags: Chatbots