Lapsed member win-back

The cheapest member a gym can sign is one who already signed once, and the reason they left is usually smaller than anyone assumes.

This template handles the return conversation without making it awkward. It asks what got in the way, answers the practical blockers — a changed schedule, a price tier that no longer fits, a class that moved — and offers a way back in. It never guilt-trips, never chases twice, and passes anyone with a billing dispute straight to a human instead of arguing about it.