Complaints support for ecommerce store

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With this template, you automate
Customer service
Gathering feedback
Collecting data

You can easily handle customer support for your e-commerce store. Your chatbot gathers and emails you all essential details about each issue: customer contact details, their order track number, and an issue description. Users, who need more personalized help, can start a Live Chat with you or your customer support manager.

The template is already pre-filled in.
Just customize the following and activate it

Getting started

Greet customers and offer them support. You can add up to 13 buttons and edit their content as you wish. Customers can also type in their inquiries; your chatbot will save their responses in {{user attributes}}.

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Corresponding blocks

After clicking a button or typing their inquiry as a text message, customers move to the corresponding blocks. Depending on the inquiry type, you can lead customers to your website, Live Chat, or collect their contact info.

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Collecting contact info

Your chatbot gathers customer contact details and emails them to you along with other {{user attributes}}: their name and issue description. To receive all this data, add your email address.

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Activation

After customizing the template, activate the Entry Point to let users in: Facebook Page, Persistent menu, or both. To do that, go to the Getting started flow and move the toggle(s)

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Get this bot for freeBy clicking “Get this bot for free”, you agree to the Terms of UseOther scenarios that work great together