6 best medical AI chatbots for your patients

Artificial intelligence is transforming healthcare through medical AI chatbots.

Chatbots improve patient experience and streamline the daily operations of healthcare professionals by scheduling appointments and providing instant medical advice.

A recent survey revealed that 75% of healthcare executives are integrating AI into their systems. This fact alone proves that medical AI chatbots will be part of the future of medicine.

This article explores the top six medical AI chatbots and how a chatbot benefits your business by improving patient wait times and reducing operational costs.

Medical AI chatbots: 6 top picks

AI customer service software, especially healthbots, makes healthcare more efficient, accessible, and personalized. The top no-code chatbot builders feature medical AI chatbots that are easy to set up and start with. Let’s dive into the top six picks for medical practices.

Chatfuel

Chatfuel is a leading platform for creating AI-powered chatbots with great UI.

Our healthcare chatbot is like having a virtual nurse in your pocket, ready to help patients and doctors 24/7. If a patient wakes up feeling sick in the middle of the night, they can chat with the bot to get advice instantly without waiting for the doctor's office to open. The bot can even send the patient's info to the healthcare practice so they can follow up.

Healthcare professionals love these bots, too, because they can automate administrative work, like handling insurance paperwork and approving requests. This frees doctors to focus on what they do best — treating patients and improving their health.

Additionally, the user-friendly interface and powerful features support billions of conversations globally each month. The pre-designed templates make it easy to automate patient data collection, and scheduling check-ups and medication orders.

So, in a nutshell, Chatfuel's bots are like a digital assistant that makes healthcare more accessible, efficient, and personalized for everyone involved. They're a game-changer for patient care and practice management.

Features

Chatfuel AI chatbots offer medical chat features to take away repetitive tasks from doctors and provide round-the-clock question responses to patients. Here’s how:

1. Appointment scheduling and reminders

• Automate the process of booking, rescheduling, and canceling appointments.

• Send reminders to patients about upcoming appointments, reducing no-show rates.

2. 24/7 Accessibility and support

• Ensure patients have access to healthcare information and support around the clock.

• Provide immediate responses to common well-being and health queries, improving patient satisfaction.

3. Patient education

• Create a multilingual chatbot that offers accurate, up-to-date health information about conditions and treatments.

• Provide mental health information, wellness tips and preventive care advice to promote healthier lifestyles.

4. Medication management

• Remind patients to take their medications as prescribed through proper medication adherence.

• Provide information on dosages, potential side effects, medical history and drug interactions.

5. Telemedicine integration

• Connect patients with healthcare professionals for virtual consultations or to answer medical questions.

• Facilitate secure WhatsApp video calls and instant messaging for remote patient care.

6. Health & well-being monitoring and follow-ups

• Monitor patients' progress post-treatment or surgery.

• Collect patient feedback and follow-up information for effective recovery.

7. Personalized health recommendations

• Offer tailored health advice based on medical information.

• AI assists doctors when answering questions about prescription dosage and refills.

8. No-code visual builder

• Easy creation and customization of chatbots based on industry and type of practice.

• Ready-to-use chatbot templates to build conversational flows easily.

9. Regulatory compliance

• Includes strong data security to uphold patient privacy.

• All patient information is handled following HIPAA regulations for medical data in the USA and GDPR in the EU.

Pricing

So, how much does a chatbot cost?

Chatfuel offers a range of pricing models tailored to different needs and channels. Here are the main options:

• Instagram/Facebook Messenger AI chatbot: Starting at $14.99 monthly, this plan covers essential features for practices looking to automate interactions on these popular platforms.

• WhatsApp chatbot: Starting at $49.49 per month, this plan is ideal for health clinics needing robust WhatsApp communications support with automated replies on WhatsApp.

• Enterprise Plan: Starting at $300 monthly, this plan is fully customizable with priority support and access to a dedicated bot builder specialist.

Our team of experts created a free, step-by-step guide on how to make a chatbot for free so you can test it with the free 7-day trial.

User ratings

Chatfuel is not only a healthcare chatbot. It has become a trusted platform for over 7 million businesses, including brands like Netflix, Lego, Addidas, and Nissan. Users highly commend it for its continuous improvement and user-centric features.

DECEN, a baby furniture brand, leveraged Chatfuel’sl Messenger bot to handle 98% of customer inquiries. They made 80% of their total sales through the chatbot, acquired 4,000 monthly leads and accumulated over 100 glowing reviews.

💡Start free trial today

Florence

Florence is a healthcare chatbot available on Facebook Messenger, Skype, or Kik. It acts as a personal assistant by reminding patients to take their medication, tracking health metrics like body weight and mood, and locating nearby pharmacies or doctor’s offices.

With its user-friendly features, Florence is a good example of a chatbot for customer service in the healthcare industry.

Features

1. Medication reminder. Florence sends reminders to take medicine or birth control pills, and provides medicine-specific information.

2. Health tracker. It tracks body weight, mood, period, and other health metrics to help users achieve their health goals.

3. Medical & doctor office information. Florence provides information about diseases and locates nearby pharmacies or doctor’s offices with ongoing updates.

Pricing

Florence is free of charge on Facebook Messenger, Skype, and Kik.

User ratings

Florence healthcare chatbot is not rated yet on any online software rating system. It's only known that the healthcare chatbot is easy to use and a great way to set medicine reminders. It's also one of the free healthcare AI chatbots available on popular platforms like Facebook.

Downfalls might include limited healthcare chatbot functionality when using the tool. More sophisticated chatbots include possible diagnoses based on symptoms, processing vast amounts of data from healthcare providers, and citing sources. Florence doesn’t offer these features.

Sendbird

It offers full-stack chat infrastructure and a messaging platform with secure in-app conversations via voice and video.

It follows HIPAA compliance, provides SDKs for multiple platforms and utilizes proactive notifications throughout the patient journey.

This chatbot is trusted by virtual care leaders like Accolade, Included Health, and Teladoc. Sendbird's developer-friendly chat application programming interface (API) and software development kit (SDK) build responsive and reliable messaging solutions.

Features

1. HIPAA-compliant messaging. Sendbird secures in-app messaging for patient-provider communication.

2. Voice and video calls. It allows real-time voice and video interactions.

3. Personalized patient experience. Sendbird offers customizable messaging solutions to enhance patient engagement.

4. Proactive notifications. Sendbird uses automated notifications for appointments, reminders, and updates.

5. Scalable API and SDK. It includes developer-friendly tools for building robust messaging applications.

6. Seamless integration. Sendbird easily integrates with existing healthcare systems.

Pricing

Sendbird offers a variety of pricing plans for its conversational AI chatbot solutions that are designed to cater to different needs and usage levels:

• Free trial: 30 days

• Starter: $399/month

• Pro: $599/month

• Enterprise: custom pricing

User ratings

Sendbird currently has a 4.5-star rating on G2. Customers like that the healthcare chatbot provides fast replies, is flexible and scalable, and has an easy-to-use dashboard.

This healthcare chatbot is not as customizable as other medical AI chatbots on the market, though, and there is a learning curve when first starting with it.

Additionally, it has limitations when informing healthcare providers if the patient is currently online or when they were last active.

ChatBot

ChatBot focuses on enterprise-grade AI chatbots for large companies. Their bot-building service  streamlines communication and can boost patient engagement in healthcare

It facilitates 24/7 patient interaction by automating routine tasks — such as appointment scheduling and answering common queries. This allows healthcare providers to focus on delivering quality care and putting patient experience first.

Doctor Bot is good for hospitals, medical professionals like dentists, private medical practices, and dental clinics.

Features

1. 24/7 Patient support. ChatBot answers patient questions anytime — reducing the need for constant human oversight.

2. Appointment scheduling. It automates the scheduling process to free up administrative resources.

3. Routine task automation. ChatBot Handles repetitive tasks to improve operational efficiency.

4. COVID-19 symptom checker. Provides up-to-date information and recommendations based on symptoms and local guidelines.

5. Feedback collection. ChatBot gathers patient feedback to help improve services and patient satisfaction.

6. Integration. Free chat widget with integration on healthcare websites — a personal website, live chat, Facebook Messenger, or Slack.

Pricing

ChatBot offers flexible pricing plans for a variety of businesses:

• Starter: $52/month

• Team: $142/month

• Business: $424/month

• Enterprise: custom pricing

User ratings

Users like how customizable this healthcare chatbot is. Many mention how sophisticated chatbots are low-code and have human-like conversations even when patients ask complex questions. These AI chatbots give general health information based on information from physicians, nurses, and healthcare providers.

Some customers say the tool is very entry-level and expensive when compared to other AI chatbots. ChatBot offers limited integrations and requires a learning curve when first using the software.

Woebot

Woebot is self-described as 'the future of mental health.' This mental health support bot utilizes Cognitive Behavioural Therapy (CBT) techniques to offer support and advice via Facebook Messenger.

It’s good to note this medical AI chatbot is not a therapeutic solution but provides coping strategies for mental issues.

Features

1. In-the-moment support. Woebot provides real-time mental health assistance.

2. Therapeutic techniques. It utilizes CBT, IPT and DBT techniques for emotional regulation and mood management.

3. Mood tracking and journaling. Woebot helps users monitor their mood and practice gratitude.

4. Mindfulness practices. It offers tools to encourage mindfulness and healthy lifestyle choices.

5. Population insight. Woebot delivers data analytics on patient engagement and satisfaction through the Spotlight platform.

Pricing

Woebot is free to use but currently only available to new users in the United States who are part of a study or have an access code from their healthcare provider, employer, or other Woebot health partner.

The platform must be delivered under the supervision of a healthcare provider so users receive the best experience.

User ratings

Woebot has few ratings on software sites, but it is being discussed in the mental health community. Many users rave about the app being simple and attractive. They say the chatbot gives suggestions for more helpful thoughts to deal with your mood.

The downside is that a user must have a code from their healthcare providers to access the medical AI chatbot. The chatbot also seems more scripted and less human and cannot be used to replace real therapists.

Healthily

Healthily is an example of an AI-powered symptom checker accessible on iOS, Android, Facebook Messenger, Slack, KIK, Telegram and through your browser. Healthily leverages highly accurate sources to aid patients when making informed decisions about their health and future.

Features

1. Symptom checking. The AI-driven chatbot asks users detailed questions about their health background and symptoms and generates a consultation report.

2. Symptom search. Users can perform free-text searches to find matching symptoms for providing autocomplete functionality.

3. Article search for health-related articles from Healthily's extensive health library.

4. Multi-platform accessibility. It's available on iOS, Android, Facebook Messenger, Slack, KIK, Telegram and web browsers.

Pricing

This application is initially free to download and use on any device but a subscription fee is later required. Contact the app directly for more information about pricing plans.

User ratings

The Healthily app has a 4.4-star rating on the Apple App Store. Patients mention the app being great for people of all ages and having a great user interface. It's known for its accurate diagnoses - especially in emergencies.

However, some users felt deceived because the subscription fee was not mentioned anywhere during sign-up. The app is not as customizable as users might like while on their healthcare journey.

What to look for in a medical AI chatbot?

When selecting a medical AI chatbot, make sure it is well-protected against cyber threats to safeguard patient data. The chatbot should be scalable and able to handle sudden increases in user requests without compromising performance.

Highly customizable options tailor responses based on industry needs and patient symptoms. The chatbot must deliver highly accurate and relevant information when addressing patient concerns.

Features to pay attention to

• Natural language processing (NLP.) Helps the chatbot understand and respond to user queries accurately.

• Symptom checker. Helps users identify potential health issues based on their symptoms.

• Appointment scheduling. Allows patients to book, reschedule or cancel appointments.

• Medication reminders. Notifies users when it's time to take their medications.

• Personal health records. Manages and stores patient data securely.

• 24/7 availability. Offers round-the-clock assistance to users.

Integrations

1. Telehealth platforms. Make for smooth virtual consultations with healthcare professionals.

2. CRM systems. Manages patient relationships and communications

3. Wearable devices. Monitors patient health metrics in real-time

4. Community plugins. For example, Chatfuel's geolocation plugin helps bots learn and target their audiences.

5. Google suite. Streamline data in one place.

6. Online sales platforms. Boost online sales.

7. Payment gateways:integrating payment processing means patients can easily make payments through the chatbot.

Best chatbot development company: comparison table

Ready to boost your patient care with chatbots?

Don't miss out on the nine reasons your business needs a chatbot — like shorter patient wait times, decreased no-shows for appointments, and less administrative work for physicians.

All the platforms on our list are excellent choices, but if you're looking for a healthcare chatbot integrated with the latest generation of ChatGPT that can handle customer conversations through website, WhatsApp, Facebook, and Instagram — try Chatfuel for free.

FAQs

What is an FAQ chatbot?

An FAQ chatbot is an AI-powered virtual assistant that uses natural language processing to answer common user questions.

How can a chatbot help my medical practice?

Healthcare chatbots provide patients with instant support and assistance from a medical professional. Healthcare chatbots help with repetitive tasks and provide educational content and treatment recommendations for better patient outcomes.

Should I offer symptom checks through my chatbot?

Offering symptom checks through your medical chatbot can boost health accessibility for patients but it can also delay people from seeking medical care sometimes. You should carefully consider the types of cases your practice sees daily to decide if the symptom checker will bring in value.

What platform can I use chatbots with?

Most chatbots integrate with the most popular messaging apps nowadays. For example, Chatfuel can be used with different social media platforms, CRM tools, eCommerce software and payment gateways.