5 best Tidio alternatives: comparative review

AI technology has made automating sales, marketing, and customer support more accessible than ever. Tidio decently handles all these jobs. However, even though people in the business world have praised it, some are already searching for the best Tidio alternatives.

You’re probably asking why and the primary reason is that it’s always good to consider every option available. Additionally, the Tidio notification system isn’t the fastest available.

So, here are the 5 best Tidio competitors to consider for improved and cost-effective sales, marketing, and chat support.

Comparing the top 5 Tidio alternatives

Chatfuel

Chatfuel competes with Tidio as a top no-code tool for building chatbots. It allows small and medium-sized businesses to scale in real time with fully conversational AI chatbots.

Features

• The no-code approach lets you build complicated chatbots easily without prior knowledge or programming experience.

• Straightforward and easy-to-use visual interface that simplifies automating responses and building conversational flows.

• Seamless integration with different platforms such as Facebook, Messenger, Instagram, websites, and WhatsApp.

• Pre-built templates and plugins for a quick setup of common bot functionalities such as FAQs, lead generation, and eCommerce.

• Insights and analytics for tracking user interactions, understanding engagement, and optimizing bot performance.

• Proactive messaging like abandoned cart reminders, re-engagement notifications, and offer personalization.

• A comprehensive help center for customer self-service.

Pricing

• Business (Facebook & Instagram): $14.99

• Business (WhatsApp): $49.49

• Enterprise (Facebook & Instagram/WhatsApp): from $300

User ratings

G2 rating: 4.5/5 (44 reviews)

Capterra: 4.4 (27 reviews)

Art & Fact, a leading beauty brand, achieved a remarkable 86% purchase rate post-consultation by leveraging Chatfuel’s Instagram bot. The brand integrated Instagram and Calendly, resulting in a streamlined consultation and sales process. By deploying this bot, Art & Fact quickly tested a hypothesis at a minimal cost and increased both customer engagement and satisfaction.

Chatfuel also recently launched a fully autonomous AI manager that can do sales, marketing, customer support and replace whole teams.

It's easy to use and decreases resources and expenses, such as time spent on quality control and team training.

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Zendesk

Zendesk started as a customer service software company that provides support and engagement tools for businesses. Its platform includes features for ticketing, live chat, and knowledge base management to improve your customer support operations. Zendesk has since added a solid Instagram chatbot tool to align with the current trends.

With Zendesk, you can:

• Interact more deeply with customers and employees

• Scale customer support operations quickly

It also helps you handle all customer support needs by keeping everything in a single place, such as your conversations, customer data tools, and integrations.

Features

• Messaging and live chat functionality for real-time customer communication;

• Advanced data privacy and protection features;

• Ticketing systems for managing and tracking customer support requests effectively;

• A knowledge base allowing customers to find answers quickly;

• Voice support for handling phone inquiries;

• Reporting and analytics for providing insights into support performance;

• Workforce management tools to help in scheduling and staffing.

Pricing

• Team: $55 per agent/month

• Growth: $89 per agent/month

• Professional: $115 per agent/month

• Enterprise: you'll have to talk to their team about different enterprise chatbot solutions

User ratings

G2 rating: 4.5/5 (5868 reviews)

Capterra: 4.4/5 (3922 reviews)

BotPenguin

BotPenguin is a generative AI-powered, no-code chatbot builder. BotPenguin works across multiple platforms, such as social media, Telegram, Microsoft Teams and websites. It provides intelligent chatbot solutions for small businesses, medium-sized and big businesses.

You can also use BotPenguin to create fully conversational landing pages, and live chat software widgets. Its expert chatbot developers can integrate your existing tech stack of custom tools and Messenger chatbots.

Features

• Basic omnichannel support, assisting customers across various platforms;

• WhatsApp chatbot sales through catalogs, brochures, and new product offerings;

• Standard marketing automation features;

• Tools for lead generation and customer retention;

• Live chat feature so you can communicate with customers 24/7;

• Allows data sharing with CRMs, ticketing software, and appointment-booking apps.

Pricing

• Baby: free

• Little: $15/month

• King: $50/month

• Emperor: custom pricing

User ratings

G2 rating: 4.5/5 (16 reviews)

Capterra: 5.0/5 (5 reviews)

Crisp

Crisp is a platform that allows you to create different types of AI chatbots for social media, Shopify, and Slack as well as:

• Set up your help desk system,

• Design comprehensive email marketing campaigns,

• Conduct video calls with chat users,

• Track your website's online status.

CrispChat offers additional plugin interaction options where you can expand the list of features by adding dedicated plugins for very specific tasks. For example, if you want to automatically reply to a question, you just have to add the 'Auto-Responder' plugin.

Features

• Messaging and live chat system for real-time communication with customers;

• CRM to manage customer relationships and track interactions;

• Shared inbox for centralized management of messages from various channels;

• You can use a ticketing system to handle customer support requests efficiently;

• Status page to monitor system status and alert users;

• Reporting and analytics to gain insights into support performance;

• Workforce management for scheduling and managing support teams.

Pricing

• Basic: free

• Pro: $25/month/workspace

• Unlimited: $95/month/workspace

User ratings

G2 rating: 4.6/5 (130 reviews)

Capterra: 4.5/5 (108 reviews)

Freshdesk

Freshdesk is primarily a cloud-based communications customer support software that comes with customer support agents who engage with your customers on different platforms, such as social media, eCommerce, and customer relationship management (CRM) tools. You can choose from 100+ integrations. Both free and paid apps are available for Freshdesk integration.

Setting it up is fairly easy, without any hardware requirements, and the software operates primarily in the cloud (you can also find a mobile application on Google Play and App Stores.)

Features

• Ticketing system to prioritize, categorize, and manage support tickets;

• Team inbox for centralized management of support tickets from multiple channels;

• SLA management that sets deadlines for ticket response and resolution;

• Automation for repetitive tasks and workflows;

• Collaboration tools to easily work with team members to resolve issues;

• Multichannel support for managing communications across email, phone, Apple business chat and social media;

• A self-service portal that provides a knowledge base and forums for customer self-help.

Pricing

• Free: up to 10 agents

• Growth: $15 per agent/month

• Pro: $49 per agent/month

• Enterprise: $79 per agent/month

User ratings

G2 rating: 4.4/5 (3132 reviews)

Capterra: 4.5/5 (3300 reviews)

What Tidio chat alternative should you choose: things to consider

Below are the most important things to consider when choosing the best Tidio chat alternative on the market.

Immediate incoming chat notifications

Speed is essential in just about any business. One of the critical aspects of an effective chat tool is to at least notify you immediately upon receiving a message. This alone can ensure you respond to customer questions in real-time, improving their engagement and overall customer satisfaction in the end.

So, a good Tidio alternative must provide a notification system that is right on time. Ideally, it should inform you via different channels like mobile push notifications, desktop modifications, or email alerts.

Multiple-language support

Multiple-language support comes in handy, especially if you are running an international business with diverse audiences. So, finding a tool that supports multiple languages becomes essential.

The ability to create a multilingual chatbot will allow you to talk to your customers in their native language and improve communication.

Ideally, you should search for Tidio alternatives that offer automated language detection and translation features.

Ease of use

Look for intuitive interfaces, drag-and-drop builders, and comprehensive documentation to ensure that you can utilize chatbots effectively, even without technical skills. A user-friendly platform minimizes the learning curve and allows for quick implementation and adjustments.

Multi-channel customer communication

Efficiency is key when scaling and making your business more profitable. Consumers expect businesses to be able to respond quickly in their preferred channel 24/7 and this makes omni-channel customer support capabilities vital.

Ideally, you should review chatbots that can effectively integrate with multiple channels at once.

Integrations

The more options for integration, the better. However, while quantity is important, you must ensure that the apps you use in your daily operations are supported. You won't have much use for 10+ integration options if even one of the essential apps you use daily can't be integrated.

Chatfuel, for example, offers a variety of integrations, including in-app payment ones like Stripe for quick in-chat payment processing, as well as integrations with platforms like Zapier, Kommo and Shopify.

Pricing

As far as pricing for chatbots goes, just make sure you opt for a tool without any hidden fees. Also, consider if it offers a free trial or a free tier so you can test its capabilities before committing to anything.

Best Tidio alternatives: comparison table

Ready to boost your customer service with chatbots? Try Chatfuel today

It's evident that picking the proper chatbot can drastically enhance your customer service, cut costs, and streamline business and customer support operations. That's why picking the best Tidio alternative is crucial.

Chatfuel stands out with its no-code bot-building platform, user-friendly UI, and powerful automation capabilities. Our team recently also launched a new AI manager assistant based on OpenAI's models and trained with real-world insights from the billion messages we process monthly.

Start a free trial today and experience all the benefits yourself.

FAQs

What do I need in a chatbot?

To pick the right chatbot or best chatbot development company for your business, consider ease of use, multi-channel support, AI capabilities, automation, and integration options.

Can anyone create a chatbot?

Nowadays, almost anyone can create a chatbot with the help of specific no-code platforms. You might still face a learning curve, especially if you’ve never used conversational flows and automation before.

Can I try a chatbot for free first before making a decision?

Almost all chatbot platforms offer a trial period during which you can test capabilities, newly added features, ease of use and try to create chatbots for free. To understand whether the platform you want to try has a trial period, locate its pricing page for detailed information.

What platform can I use a chatbot with?

Most chatbots can be used with different platforms, such as Slack, Microsoft Teams, WhatsApp, etc. To find out which platforms the chatbot you’re interested in supports, navigate the integrations section or page on their website or message/call them directly.

Chatfuel, for example, integrates with Facebook Messenger, Instagram, Whatsapp, your website, and more.