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Published February 8, 2024

Meet the faces behind Chatfuel: episode #2 with our sales virtuoso

In our interview series, we introduce you to the people behind Chatfuel who make things happen.

Some may wonder why companies would need salespeople if their products are really that mind-blowingly amazing. Well, we cannot vouch for others, but at Chatfuel, our sales executive conveys our product's awesomeness to customers and makes them go "Wow!".

Meet Kyle, our Sales Executive. In his interview, he talks about a book that changed his life and shares inspiring stories about his journey at Chatfuel. He also provides a couple of tips to efficiently balance work from home with life outside of work. Dive right in!

  1. What was your initial experience with chatbots, and what drew you to this field?

Honestly, I had pretty much zero experience with chatbots when I joined Chatfuel almost 5 years ago. I of course had used them as a consumer, but had never explored this rapidly growing industry from a professional standpoint. My previous experience was in SaaS sales but not with chatbots or AI.

  1. In your opinion, what are the key features and advantages of our chatbots that are crucial for successful sales?

What I really love about our platform is that anyone can learn how to build and deploy successful chatbot funnels. We're a no-code platform, so beginners can leverage our solution. At the same time, we have open APIs that allow experienced developers to create complex integrations and cool user experiences. We also offer very affordable self-service plan options and enterprise plans. However, we don't require any long-term contracts or commitments from our customers. Now, having our ChatGPT integration built into the product, which is fully customizable and available at no additional cost, is a game-changer!

  1. How do you successfully replenish and maintain resources within a demanding schedule, including hobbies and passions? How do you manage your work-life balance?

I'm more productive working from home, so Chatfuel was a great fit in that sense. I'm locked in Monday - Friday from 8 am - 5 pm but try to stay away from my computer outside of normal work hours or on the weekends. I don't even have my email account connected on my phone, but I do have Slack in case any emergencies arise and are needed.

While working, I always try to complete my most important tasks first each day, even if they are the more complex tasks that I'm dreading getting started on. I learned this years ago after reading a book called "Eat that Frog," which changed my life, and I highly recommend reading it if you haven't already.

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  1. How do you perceive the alignment of corporate values with your day-to-day work in chatbot sales?

Our corporate values must be aligned with our sales team, as we are frontline employees communicating with our potential customers on a daily basis. Integrity is the most critical to me personally because I must clearly understand your business needs and the problems you are trying to solve by implementing chatbot automation before I can recommend our services to you. We must promote transparency in communication regarding both the capabilities and limitations of our platform.

  1. What specifically about our company inspires or appeals to you the most?

The people! We have such a diverse group of professionals from all around the world who work so well together. This is the first startup I’ve ever worked for, and being able to have a voice in the direction of the company and to be valued even as an individual contributor is very rewarding. Being able to adapt to change and adjust to new approaches is key. Lastly, I’m grateful that we have such a strong leadership team here at Chatfuel.

  1. What advice would you offer to new employees for more successful integration into the corporate environment?

Don't be afraid to speak up! In a startup environment, everyone is critical to the company's success. Whether you have new ideas, want to question current processes, or maybe just aren't sure how something works, please reach out to your colleagues or supervisor. Everyone is here to help.

That's a wrap on our chat with Kyle, but we have more interviews lined up with other members of the Chatfuel team, each ready to share their unique insights and experiences. Stay tuned for the next episode of our interview series!