Introducing AI agents: 4 ready-to-work employees

In 2022, Chatfuel was among the first chatbot platforms to integrate with ChatGPT. Since then, you have created thousands of AI chatbots for various tasks. Through analyzing your usage of these bots, we have identified areas where AI excels and where it falls short. Most importantly, we have gained insights into the scenarios where you can maximize the benefits of AI for your businesses.

With this knowledge in mind, we have developed four AI agents. Now, instead of just automating specific functions with chatbots, you can outsource entire roles to AI agents. They will provide maximum value to businesses that actively use messengers for selling and communicating with customers, but they can also be adapted to other use cases.

Read on to learn what is an AI agent and how you can use them to boost your business.

AI agents explained

An AI agent is an autonomous AI system that can automate entire roles from start to finish. It can serve as an extension of your current team, capable of performing numerous tasks with minimal human intervention, or as a whole AI sales department. Alexa, Siri, and Google Assistant are popular examples of intelligent agents in AI. While they are typically used by individuals, the introduction of specialized agents tailored for business purposes is revolutionizing the landscape.

With AI agents, businesses can grow quickly by efficiently handling more customer queries, suggesting products based on customer preferences, and providing proactive support.

How does an AI agent work?

These are the general steps that an AI agent takes to achieve a goal.

When you input your goal, the AI agent starts the goal initialization process. It sends your prompt to the core large language model and receives the first output, indicating its understanding of the task.

Next, the agent creates a set of tasks and prioritizes their execution depending on the goal. Once it determines a feasible plan, it begins searching for information.

Using a computer like humans do, AI agent gathers information from the internet. Some agents can connect with other AI models to delegate tasks and access features for processing geographical data or computer vision.

As tasks are completed, the agent assesses its progress. For this, it gathers feedback from external sources and its internal monologue. The agent keeps iterating, creating more tasks, gathering information and feedback, until it achieves the goal.

The agent stores and manages all the data so that it can relay it back to you when needed. It also uses the data to improve its performance over time.

Why employ AI agents?

Easy access to AI-driven automation

Messengers are one of the most effective channels for e-commerce businesses. However, building efficient chatbots can often be challenging. With Chatfuel agents, you can instantly incorporate AI into your operations and easily scale your business.

Immediate boost to productivity

Hiring and onboarding new employees takes time, creating a gap between recognizing the need to strengthen the team and actually doing it. Hiring an AI agent, you get a new employee in a few clicks, ready to perform from day one.

Cutting costs

AI agents don’t require salary, insurance, paid vacations, or sick leave. They can work round the clock, seven days a week, without breaks, vacations, or days off.

Meet your full-fledged AI sales department

Four out-of-the-box AI agents are now at your disposal. Each is tailored for specific use cases and handles multiple tasks, ultimately delivering the desired outcome.

You can add them to your existing flows or build new ones. Depending on your needs, you can use a specific agent or mix a few in different combinations. The best part is that you can get your AI agents up and running in a matter of minutes. No need for writing prompts, simply fill in the necessary information, and you're good to go.

Think of these agents as your junior AI employees who can become your top performers with proper training and fine-tuning. To teach them effectively, provide them with the context of your business and clients.

So, meet your autonomous AI sales department.

First-line support agent

This AI support agent answers frequently asked questions in a human-like manner. It understands inquiries and provides helpful responses and can handle questions about products, orders, shipping, and returns. You can also train your AI support agent to handle basic troubleshooting and technical support queries.

SDR for lead qualification

An SDR (sales development representative) agent efficiently identifies and prioritizes potential leads. It analyzes incoming leads based on specified parameters to assess their suitability for further engagement. The agent then filters out irrelevant leads and qualifies the target ones to transfer them to your sales team. With this AI agent, your sales team can focus on leads with the highest potential, increasing the efficiency of their sales pipeline.

E-commerce sales associate

This agent assists customers throughout the entire order process, from selecting products to completing payments. It can recommend relevant items based on customer preferences and previous interactions, as well as promote special offers. Employ an AI sales associate agent to drive upselling and cross-selling.

Pre-sales manager

This agent is made for education businesses to help potential leads schedule meetings with sales managers.

Hire your first AI employee today

To get started, sign in to the dashboard and navigate to the Flow builder. From there, select "AI plugins".

Pick the agent and provide the necessary information, such as the employee's name, the language they speak, and specific details regarding their tasks. For instance, if their task is to qualify leads, specify what questions and answers are needed for qualification.

Once you have completed these steps, set the flow live.

That’s it! Your AI employee is ready to start working for you.

Watch the full videos on creating AI agents for lead qualification and sales below, and follow the Chatfuel YouTube channel for more insights and tutorials.

Wrapping up

For our AI agents, we employ various large language models so that each task is performed by the model that is best suited for it. We also tweak some models to improve performance for specific tasks. This way, you can get the most out of your AI agents.

Next month, we will be keeping a close eye on your satisfaction with the work of our AI employees and making improvements. If you have any thoughts on what needs to be addressed or fixed or would like to request a specific employee, please write us. We value your input and will take it into careful consideration.