A conversation is one written exchange between a user and a bot, or a user and a Live Chat admin. We will close a conversation if after 24 hours a user or a bot does not receive a message. If a user writes to bot again after 24 hours, a new conversation will start. See all information about conversations in use under the Billing tab.
If you are unhappy with Chatfuel for any reason, we provide a 30-day refund for all our paid plans. Find more details in our Terms of Use.
You can find your monthly invoices under the Billing tab in your dashboard. Click on Payments, you'll see the receipt icon next to the amount for each month.
A paid plan provides you with a number of conversations. You pay for your plan monthly on the day you activated your subscription. If you go over your plan's limit we will charge an adjustment fee. This is done at the end of each month. The fee is based on how many new conversations your bot had over your limit. Find out more in the Billing tab.
We accept all major credit cards including Visa, MasterCard, Discover, and American Express.
Yes, you can cancel your paid plan any time. The only exception being customers who we agreed on custom Chatfuel pricing with individual terms.
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