Fuely AI and Automations
How Fuely AI answers your customers, how Automations are organized, and every setting you can tune.
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How Fuely AI answers your customers, how Automations are organized, and every setting you can tune.
Articles in this section
AI Autonomy Levels
Autonomy levels control how much freedom Fuely AI has when handling booking conversations.
Automations
Automations control where Fuely AI talks to your customers and how it behaves in each place.
Can AI Find Something in Flows
No. The AI Co-Worker cannot search, read, or navigate inside flows.
Can AI Read Data From a Google Sheet?
No. Fuely AI cannot connect to or read data from Google Sheets, Excel files, or any external spreadsheet.
Can AI Send PDFs or Files?
No. Fuely AI cannot send PDFs, documents, or arbitrary files to customers.
Can AI Send Videos?
No. Fuely AI cannot send video files to customers. The AI communicates through text messages only — it cannot attach, upload, or play videos within a…
Can I Add Menu Buttons, Quick Replies, or Numbered Options?
No — Chatfuel does not support button menus, quick reply buttons, numbered option lists, or interactive menu trees.
Can I Customize the Message Before Handoff to a Human?
No. When Fuely AI hands a conversation over to a human agent, it generates the handoff message automatically.
Can I Enable AI for One Channel but Not Another?
Yes — natively. Every channel source (Instagram DMs, Facebook Messenger, WhatsApp DMs, TikTok comments, the website widget, and so on) has its own automation…
Can I Integrate ChatGPT with Chatfuel?
You don't need to — ChatGPT is already built in. Fuely AI, Chatfuel's AI assistant, runs on OpenAI's GPT-5.2 model.
Can the Bot Send Scheduled Follow-Ups?
Yes — Fuely AI automatically follows up with customers who stop responding.
How AI Works with Voice Messages
When customers send voice messages, our AI system listens to the audio and provides helpful text responses to their questions.
How Fuely AI Sessions Work
A session is the window during which Fuely AI stays active for one contact and keeps answering their messages.
How to Add a Pause Between Messages
If your customers tend to send several short messages in a row, you might want the AI to wait before replying — so it responds to the full thought, not just…
How to Automatically Return Chat to AI
When a human agent takes over a conversation from AI, the chat stays assigned to that agent.
How to Change Greeting by Specialist
Chatfuel does not support setting different greetings for different specialists.
How to Collect Contact Info Automatically
Fuely AI can save customer details it learns during a conversation — name, phone, email, city, budget, anything you tell it to watch for — straight to the…
How to Configure Photo Sending Settings
You can control whether and how Fuely AI sends product photos from your catalog during a conversation.
How to Control When Fuely AI Responds (Working Hours)
You can decide whether Fuely AI answers customers around the clock or only when your business is closed.
How to Create a Custom Automation
Create a custom automation in Fuely AI → Automations to give a specific post, ad, story, keyword or link its own instructions instead of the base automation.
How to Enable 'Typing...' Animation
Turn on the "Typing…" indicator in Fuely AI → Automations → Message delays, or ask the AI Co-Worker to enable it for a channel or for the Main bot.
How to Exclude Specific Contacts from AI
There is currently no way to prevent Fuely AI from responding to specific contacts.
How to Make AI Send a Payment Link
You want the AI to share a payment link so customers can pay or book right inside the chat — without waiting for a team member to send it manually.
How to Manage Uploaded Company Information
During registration, you may have uploaded files (PDFs, documents, images) with information about your business.
How to Set Up AI Autobooking
Fuely AI can book appointments automatically — it handles the entire scheduling conversation with your customers and creates bookings in your Calendar without…
How to set up AI: The definitive guide
Fuely AI is Chatfuel's AI agent designed to help service businesses respond instantly, book appointments, qualify leads, and route conversations to the right…
How to Set Up Automation for Specific Posts or Ads
Point a custom automation at selected posts, ads, stories or an ig.me/m.me link so that content gets its own AI instructions, keywords and replies.
How to Set Up Chat Assignment Rules
Assignment rules let Fuely AI automatically route chats to the right team member based on conditions you define — like the customer's city, language, or any…
How to Set Up Follow-Ups
Fuely AI can automatically send follow-up messages to clients who haven't responded.
How to Set Up Fuely AI Profile
Fuely AI needs a persona to talk to customers well — a name, a language, a tone, a way of greeting people.
How to Set Up Knowledge Base
Think of the Knowledge Base as Fuely AI's brain. Without it, Fuely won't know anything about your business — your products, services, working hours, or how to…
How to Stop AI During Active Conversations
When AI is actively chatting with a customer, agents can take over the conversation at any time using two simple methods.
How to Test Your Automation
Before an automation goes live — or after you change its settings — try it in the Test chat.
Tasks Have Become Automations
If you're looking for the Tasks page — it has been replaced by Automations, at Fuely AI → Automations.
What Fuely AI Can Do for Your Business
Fuely AI is your always-on business assistant. It works across WhatsApp, Instagram, Facebook, TikTok, and your website — handling sales, customer support…
What is Fuely AI?
AI agents are smart helpers that can do entire jobs on their own.
What the AI Co-Worker Can Do for You
The AI Co-Worker is the assistant you chat with inside Chatfuel.
Which Automation Replies to a Message or Comment
When several automations could react to the same comment or message, Chatfuel picks exactly one.
Why Chatfuel Does Not Process Audio Messages
Chatfuel can listen to and respond to voice messages, but only when two conditions are met:
Why Chatfuel Doesn't Use Buttons
If you're looking for a way to build button-based menus or decision trees in Chatfuel — we don't offer that, and here's why.
Why Fuely Replies to Each Message Separately
Fuely AI replies to every incoming message individually by default.
Why the AI Co-Worker Can't Edit Flows
If you asked the AI Co-Worker to set something up and it told you it can't do it inside a flow — that's expected.