How to Set Up Follow-Ups

Fuely AI can automatically send follow-up messages to clients who haven't responded. This keeps conversations moving without you having to remember to check back manually.

Follow-ups are a setting on each automation: enable them everywhere at once on Main bot, or only for some sources — say, Instagram DMs but not comments. You can also adjust the follow-up message prompt per automation, so ad leads and regular DMs get nudged differently.

Set it up in Automations

1. Go to Fuely AI → Automations.
2. Open the automation for the channel or post you want (or Main bot to change it everywhere).
3. Open the Follow-ups setting and turn it on.
4. Optionally, edit the follow-up message prompt to shape what the reminder says.

Like every automation setting, Follow-ups is inherited from Main bot unless you override it — so a source you don't touch keeps following Main bot's behavior.

Once enabled, Fuely AI will automatically follow up with clients who stop responding, helping you re-engage leads and close more conversations. To reach contacts whose messaging window has already closed, use re-engage messages instead.

Or ask the AI Co-Worker

Tell it what you want in chat:

"Turn on follow-ups for clients who stop responding — but only in Instagram DMs."

It applies the change and confirms what it set.

When Follow-Ups Are Sent

Follow-ups are triggered when a client goes quiet after an active conversation. Fuely AI waits a set period before sending a reminder message to nudge the client back into the conversation.

Important Notes

• Works across channels — follow-ups apply to conversations on any connected messaging platform.
• Respects messaging limits — Fuely AI won't send follow-ups outside of allowed messaging windows. On WhatsApp, for example, follow-ups must fall within the 24-hour messaging window.
• Human takeover — agents can stop AI and take over the conversation at any time, including during follow-up sequences.