Can AI Send Videos?

No. Fuely AI cannot send video files to customers. The AI communicates through text messages only — it cannot attach, upload, or play videos within a conversation.

What to do instead

If you want customers to see a video showing how your product works, upload it to a video hosting platform and give Fuely AI the link:

1. Upload your video to YouTube, Vimeo, or any video hosting service.
2. Copy the video link (make sure it's publicly accessible or unlisted — not private).
3. Add the link to your Knowledge Base — in the relevant FAQ answer, Catalog description, or About section.
4. Fuely AI will share the link with customers when the topic comes up in conversation.

For example, if customers often ask how your product works, add an FAQ entry like:

• Question: How does your product work?
• Answer: Here's a short video walkthrough: https://youtube.com/your-demo-video

This works the same way as sharing documents or PDFs — upload to an external platform, then add the link to your Knowledge Base.

Tips

• Use YouTube for the widest compatibility — most messaging platforms show a clickable preview with a thumbnail.
• Keep videos short (under 2 minutes) for the best engagement in a chat context.
• Double-check that your link works in an incognito browser window to make sure customers can access it without logging in.