AI Autonomy Levels
Autonomy levels control how much freedom Fuely AI has when handling booking conversations.
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What are autonomy levels?
Autonomy levels control how much freedom Fuely AI has when handling booking conversations. You can choose how far the AI goes on its own before involving a human — from simply collecting the customer's intent all the way to completing the entire booking without any human intervention.
The level is part of the Booking rules setting on each automation — set it on Main bot to apply everywhere, or override it on one source. By default, the maximum autonomy level (Full) is set for new bots.
The four levels
Intent Collection
The AI identifies what the customer wants (which service, when, etc.) and immediately hands the conversation to a human operator. No booking is created — your team takes it from there.
Best for: businesses that want AI to greet and qualify, but prefer a human to close every booking.
Booking with Human Approval
The AI collects all the necessary data from the customer — service, preferred time, specialist — but does not create the booking. Instead, it passes the conversation to a human for final confirmation and booking creation.
Best for: businesses that want AI to handle the back-and-forth but need a human to approve before anything is scheduled.
Booking with Human Review
The AI collects the data and creates the booking automatically. After that, it notifies a human so they can review what was booked and step in if something needs to change.
Best for: businesses that trust AI to book but want a human to review each appointment after the fact.
Full
The AI handles the entire flow: collecting information, creating the booking, and confirming with the customer. No human is involved unless the customer explicitly asks for one. This includes rescheduling and cancellations.
Best for: businesses that want maximum automation with minimal manual work.
Set it up in Automations
- Go to Fuely AI → Automations.
- Open the automation for the channel or post you want (or Main bot to change it everywhere).
- Open the Booking rules setting and select the autonomy level you want.
Or ask the AI Co-Worker
Tell it what you want in chat:
"I want human approval before bookings are created."
It applies the change and confirms what it set.
How levels affect rescheduling
| Level | Can AI reschedule? |
|---|---|
| Intent Collection | No — hands off to human immediately |
| Booking with Human Approval | No — collects data, then hands off |
| Booking with Human Review | Yes — reschedules, then notifies human |
| Full | Yes — reschedules autonomously |
Which level should I choose?
- Just getting started? Start with Booking with Human Review — you get automation while keeping oversight.
- High volume, trusted setup? Use Full to let AI handle everything.
- Complex or high-value services? Use Booking with Human Approval so your team always confirms.
- Want AI only for lead capture? Use Intent Collection.
You can change the level at any time without affecting existing bookings. For the full autobooking setup guide, make sure your services, specialists, and schedules are configured first.