Can I Add Menu Buttons, Quick Replies, or Numbered Options?
No — Chatfuel does not support button menus, quick reply buttons, numbered option lists, or interactive menu trees.
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No — Chatfuel does not support button menus, quick reply buttons, numbered option lists, or interactive menu trees. This is by design: AI conversations outperform button-based bots in every metric that matters for your business.
Why There Are No Buttons
Traditional chatbot platforms let you build flows like "Press 1 for Menu, Press 2 for Orders." These feel familiar, but they break the moment a customer asks something outside the script. They also require constant maintenance every time your business changes.
Chatfuel takes a different approach. Fuely AI reads and understands what your customers write — in any language, in any order — and responds the way a trained team member would. No decision trees. No dead ends.
What to Do Instead
If you want your bot to handle common topics like "see the menu," "place an order," or "find our address," you don't need buttons. You need to give AI the right information.
1. Add your business info to the Knowledge Base
Fill in your catalog, FAQ, working hours, and address. When a customer asks about any of these, AI pulls the answer automatically — no numbered options required.
2. Turn on the right automations
Automations control where Fuely AI talks to your customers — direct messages, comments, story replies — and how it behaves in each place. The AI answers questions, recommends products, and books appointments using your Knowledge Base data.
3. Write a clear AI prompt
Your AI setup defines tone, behavior, and priorities. A well-written prompt ensures AI guides conversations toward the outcomes you care about — bookings, sales, support — without forcing customers through a rigid menu.
Common Scenarios
| What you want | How to do it in Chatfuel |
|---|---|
| "Show customers a menu of options" | Add your products/services to the Knowledge Base catalog — AI presents them when asked |
| "Let customers pick 1, 2, or 3" | Not needed — customers just type what they want and AI understands |
| "Quick reply buttons after a greeting" | Configure your AI greeting prompt — AI naturally asks how it can help |
| "A button to talk to a human" | Customers can ask to speak to a person; AI hands off to live chat automatically |
Still Have Questions?
If you're migrating from a platform that used buttons and aren't sure how to replicate a specific flow, reach out to support. In most cases, the answer is simpler than you expect: add the information to your Knowledge Base and let AI handle the conversation.