What the AI Co-Worker Can Do for You

The AI Co-Worker is the assistant you chat with inside Chatfuel. It's different from Fuely AI, the agent that talks to your customers: the Co-Worker works for you — it configures your account, manages your data, and answers questions about the product. Everything it configures you can also change yourself in the dashboard — the Co-Worker and the settings pages are two equal ways to the same result. Use whichever is faster for the moment.

What it does for you directly

Ask in plain language and the Co-Worker makes the change itself (each of these also lives in the dashboard, mostly under Fuely AI → Automations):

• Automations — everything in Automations: turn AI on or off per channel and source, create, rename, and delete custom rules for keywords, specific posts and ads, and tell you which rule will answer a given comment.
• AI behavior and personality — the Additional instructions that set name, language, greeting, and tone; follow-ups; message delays; working-hours behavior; the chat timeout; collecting contact info.
• Knowledge Base — add, edit, or delete your company info and FAQs so the AI answers customers correctly.
• Human handoff — set up switch-to-human rules so the right conversations reach the right teammate.
• Bookings — set up autobooking: services, specialists, schedules, and the autonomy level. It can also create, move, or cancel individual bookings for you.
• Catalog — add or update products and services, including a whole price list pasted in chat.
• Leads — move leads between pipeline stages, close chats as won or lost, and pull summaries or insights from your conversations.
• Comment replies — set up Instagram, Facebook, and TikTok comment automations, including public replies and DMs.
• Instagram publishing — create and publish images, carousels, reels, and stories to your connected account.
• Integrations — connect popular tools like Slack, Google Sheets, Notion, or HubSpot for you via a secure authorization link.

Where it helps, but you finish the step

• Connecting channels — adding a WhatsApp number, Instagram, Facebook Page, or TikTok account requires authorizing with the platform in your own account. The Co-Worker takes you straight to the right page and guides you through.
• Billing — it checks your subscription status and shows upgrade options, but payments are completed in Billing yourself.
• Chat takeover — stepping into a live conversation is a manual action by design; the Co-Worker configures the automation around it.

Does the AI Co-Worker use credits?

Yes. The AI Co-Worker spends AI credits the same way Fuely AI does: every answer it gives you in chat draws from your wallet, alongside the AI agent's replies to your customers. When the balance reaches zero, the AI Co-Worker stops answering together with Fuely AI — top up in Billing and it's back right away.

What it can't do

• Build or edit flows — the visual Flow Builder is managed manually; the Co-Worker works through automations instead.
• Send broadcasts — broadcast and re-engage campaigns are set up in the Broadcasts tab.
• Answer off-topic questions — it's focused on your Chatfuel account and your business automation.

If you're not sure whether the Co-Worker can do something — just ask it. It will either do it or tell you exactly where to do it yourself.