How to Configure Photo Sending Settings

You can control whether and how Fuely AI sends product photos from your catalog during a conversation. Two settings under Automations decide how many images the AI sends per product and at what moment it shares them.

Where to find the settings

1. Go to Fuely AI → Automations.
2. Find the Images per product and When Fuely AI shows images controls.
3. Adjust both settings to fit your business.
4. Save your changes.

Like every automation setting, this one is inherited from Main bot unless you override it — change it on Main bot to apply everywhere, or on one source's automation for just that source.

Or ask the AI Co-Worker

Tell it what you want in chat:

"Send up to three photos per product as soon as a product is mentioned."

It applies the change and confirms what it set.

Images per product

Choose how many photos the AI can send for a single product — None, or any number from 1 to 10.

This caps how many images the AI picks when an item in your catalog has multiple photos attached. Setting it to None stops the AI from sending product images at all, even if photos are uploaded.

When Fuely AI shows images

Choose the moment the AI sends product images to customers:

• Never — the AI never sends images, regardless of the per-product limit.
• When products or services are first mentioned — the AI shares images proactively, as soon as a relevant product or service comes up in the conversation.
• When asked — the AI only sends images when the customer explicitly asks to see them.

Common questions

Why does Fuely AI send photos only when a customer asks? Because When Fuely AI shows images is set to When asked. Switch it to When products or services are first mentioned to have the AI send photos proactively.

How do I make Fuely AI send photos right away / immediately / automatically? Set When Fuely AI shows images to When products or services are first mentioned. The AI will then share images as soon as a product or service comes up, without waiting for the customer to ask.

How do I stop Fuely AI from sending photos? Set When Fuely AI shows images to Never, or set Images per product to None. Either one keeps the AI from sending product images.

Why isn't the AI sending product images at all? Check that Images per product is not set to None, that When Fuely AI shows images is not set to Never, and that your catalog items actually have photos uploaded.

Tips

• If your business relies on visuals (beauty, real estate, food), set images to show when products or services are first mentioned — customers expect to see what they are buying.
• For text-heavy services (consulting, legal), choose When asked so the conversation stays focused.
• These settings only control delivery — they do not generate images. Make sure your catalog items actually have photos uploaded first. See how to attach photos to catalog items.
• Sending fewer photos per product keeps the chat clean and avoids overwhelming the customer. Start with 2–3 and adjust based on feedback.