Connect a number, verify your Meta business, send templates and broadcasts, and fix delivery problems.
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Connect a number, verify your Meta business, send templates and broadcasts, and fix delivery problems.
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"Phone number connected to another bot/account/company" Error
"Phone number connected to another bot/account/company" means the number is already linked to another bot in your workspace. Disconnect it there first.
24-Hour Messaging Window
If you're seeing an error that you can't send a message to a contact, or your automation stopped sending messages, it's most likely because the 24-hour…
Can I Change My WhatsApp Chatfuel Link?
When you connect a WhatsApp number to Chatfuel, the platform generates a unique shareable link for your business — for example, wa.chatfuel.com/yourbusiness.
Can I Test Before Connecting My WhatsApp Number?
Yes. You can configure everything before connecting your number — every automation you set up is saved as a draft and goes live the moment the channel connects.
Can I Use 360dialog with Chatfuel?
No. Chatfuel is a WhatsApp Business Solution Provider (BSP), just like 360dialog.
Can You Send a Template for Me?
No — the AI Co-Worker can't send templates on your behalf. But you can easily do it yourself right from the live chat.
Connect WhatsApp Business App Number to Chatfuel
You can bring your existing WhatsApp Business App number to Chatfuel without losing your contacts or chat history.
Create Ads that Click to WhatsApp
Ads that click to WhatsApp let people start chatting with your business the moment they tap your Facebook or Instagram ad.
How Much Does Meta Charge for WhatsApp Messages?
Meta charges for WhatsApp Business messaging, and the cost depends on two things: the type of message and the country where the end user's phone number is…
How to Activate AI in WhatsApp
On WhatsApp, Fuely AI starts switched off. Each WhatsApp traffic source — direct messages, ads that click to WhatsApp, posts that click to WhatsApp — has its…
How to add a WhatsApp Business profile photo
A profile photo is not required for a WhatsApp Business account.
How to Change the Business Name on Your WhatsApp QR Code
When you generate a WhatsApp QR code through Chatfuel (links like wa.chatfuel.com/yourbusiness), the QR code page displays the business name associated with…
How to Change the Facebook Account Linked to WhatsApp
Your WhatsApp Business Account is connected to a specific Facebook (Meta) account.
How to Change Your WhatsApp Display Name
Your WhatsApp Business display name is part of your digital identity — it's how customers recognize you on WhatsApp.
How to Change Your WhatsApp Number
To switch to a different WhatsApp number in Chatfuel, disconnect your current number first, then connect the new one.
How to Check if Your WhatsApp Number Is Released from the API
If you need to confirm whether your WhatsApp number has been released from the API, you can check it directly in Meta Business Settings.
How to Connect a New Phone Number
This guide walks you through connecting a new phone number to Chatfuel via WhatsApp.
How to Create a Broadcast List
A broadcast list lets you send a message to multiple contacts at once, even if their 24-hour messaging window has expired.
How to Create Re-Engage Messages
Re-engage messages let you reach out to contacts whose 24-hour messaging window has expired.
How to Create WhatsApp Templates
If you want to message your contacts after the 24-hour messaging window has closed, you need to create a template.
How to Find Your Connected WhatsApp Number
If you need to check which WhatsApp number is currently connected to your Chatfuel account, it's shown in your account settings.
How to Get a Blue Verification Badge on WhatsApp
The blue verification badge (blue checkmark) on WhatsApp is part of Meta Verified, a paid subscription offered by Meta.
How to Get a Free WhatsApp Button
A WhatsApp button is a small widget you can add to your website that lets visitors start a WhatsApp conversation with your business in one click.
How to Get a Green Badge for Your Business
To get a green badge (green checkmark) on WhatsApp, you need an Official Business Account (OBA).
How to Plan Messages
Planning messages in Chatfuel means scheduling a broadcast to be sent at a specific date and time.
How to Route Ad Leads with Keywords
When someone taps your ad that clicks to WhatsApp, they usually send the pre-filled message you set in the ad.
How to Send a Broadcast on a Client's Birthday
Sending an automatic message on each contact's birthday isn't natively supported in Chatfuel yet — it's on our roadmap and we're actively working on it.
How to Send Messages Outside the 24-Hour Window
WhatsApp only allows free-form messages while the 24-hour messaging window is open.
Is WhatsApp Audio Listening Enabled?
There is no separate setting for audio listening on WhatsApp.
Link WhatsApp to Business Manager
Any third-party app requires that your WhatsApp number is linked to Business Manager.
Problems with Sending Messages on WhatsApp
When a user reaches out about unusual message-sending failures and you're not sure how to proceed, follow the steps below.
Troubleshooting Meta Business Verification
If your Meta business verification was rejected or you're seeing an error, this guide covers the most common issues and how to fix them.
Troubleshooting Phone Connection Issues
When a user reaches out about unusual issues related to phone connection and you're not sure how to proceed, work through the steps below in order.
Verify your Meta business account
Without verification, your WhatsApp messaging is severely restricted.
WhatsApp rules or how to avoid bans
This guide will help you avoid getting banned from Meta Business and keep your messaging running smoothly.
Why the Bot Sometimes Doesn't Respond to a Message
Occasionally a customer sends a message to your WhatsApp number, the message shows as delivered in their app, but the bot never replies.