"Phone number connected to another bot/account/company" Error
"Phone number connected to another bot/account/company" means the number is already linked to another bot in your workspace. Disconnect it there first.
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When connecting a WhatsApp number, you may see this error:
Phone number connected to another bot/account/company.
This means the number is already linked to a different bot inside your Chatfuel workspace (or to another company you have access to). WhatsApp only allows one active connection per number, so you need to release it from the old bot before connecting it to the new one.
How to fix it
- Open the companies list in Chatfuel by clicking your workspace name in the top-left corner of the panel.
- Go through each company and open its bots.
- Find the bot where this phone number is currently connected.
- Open that bot's Settings → WhatsApp and disconnect the number.
- Return to the bot where you actually want the number, and run the connection flow again.
The number should now connect successfully.
If you can't find the bot
If you've checked every company you have access to and still can't locate where the number is connected, it may be linked to a company owned by someone else — for example, a colleague or a former teammate. Ask around your team to find the owner, or contact Chatfuel support so we can help identify the company holding the number.
For other connection problems, see the troubleshooting guide for phone connection issues.