What to Do When You Hit Your Limit

If your wallet has reached zero, processing stops: your automations stop replying, messages stop going out, and the AI Co-Worker stops answering too, because it runs on the same credits. Nothing is lost — your account, contacts, and conversation history stay as they are, and live chat is still there so you can answer people by hand in the meantime.

How to get running again

Two minutes gets you running again:

1. Top up the wallet. Go to the Billing tab and add funds — processing resumes as soon as the balance is above zero.
2. Turn on auto-top-up so it doesn't happen again. You set the amount, and we add it from your card before the balance runs out.

If a payment didn't go through, check the card on file first — these are the cards we accept.

Can the AI Co-Worker help at zero balance?

No. The AI Co-Worker draws from the same wallet as AI replies, so at zero it stops answering along with them. Top up in the Billing tab first — the AI Co-Worker is back as soon as the balance is above zero, and then it can show you your spend and help you check auto-top-up.

Why did I run out?

Everything you use draws from one balance: AI replies, your chats with the AI Co-Worker, WhatsApp templates, and — from 1 October — the service messages Meta charges for. Credits don't carry over between cycles, so a busy month can spend through them faster than a quiet one did. Usually it just means traffic is up, which is a good sign.

If you're regularly spending past your credits, a larger plan gives you more credits for the money than topping up does.

Will I lose my data?

No. Your contacts, conversation history, AI settings, and automations are all preserved. Once the wallet is funded, everything picks up right where you left off.

Need help?

If the top-up isn't going through or your balance looks wrong, contact our support team — we'll get you back up and running.