Leads and live chat

Manage conversations, assign chats to teammates, use the Kanban board and get notified about new leads.

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Can I Block a WhatsApp Lead?

No, blocking a lead is not currently available. This feature is in development.

Can I Clear or Refresh Chat History?

No. There is currently no way to clear, reset, or refresh the chat history with a contact in Chatfuel.

Can I Export Chats?

No. Chatfuel does not have a chat export function. You cannot download or export conversation history as a file.

How Does Chat Assignment Work?

When you assign a chat to a team, Chatfuel picks a teammate at random.

How to Change Chat Filters

Currently, it's not possible to rename, add, or remove chat filters in Chatfuel.

How to Change Lead Stages

Currently, it's not possible to rename, add, or remove lead stages in Chatfuel.

How to Close Live Chat

To close a live chat, change the lead's status to Closed.

How to Get Alerts About New Chats or Bookings

You can get notified the moment a new chat arrives or a booking is made in two ways: subscribe to web notifications in your browser, or install the Chatfuel…

Leads

Leads is the lightweight CRM inside Chatfuel: every chat becomes a lead card on a Kanban board that you can filter, assign to teammates and move through stages.

What Is the Kanban Board?

Yes — the Leads section in Chatfuel is your Kanban board. It's a visual drag-and-drop pipeline where every customer conversation becomes a lead card that…

Where to Answer Comments

When someone comments on your Instagram, Facebook, or TikTok post, that conversation appears in your Chats tab — just like a regular DM.

Why Am I Not Getting Notifications?

When a conversation is handed over to live chat, you can receive alerts either through web notifications in your browser or through the Chatfuel mobile app.