How to Close Live Chat

To close a live chat, change the lead's status to Closed.

Set it up in Leads

There are two ways to do this:

Option 1: Move it on the Kanban board

1. Go to the Leads tab in the sidebar.
2. Find the lead card you want to close.
3. Drag it to the Closed column.

Option 2: Close from inside the chat

1. Open the conversation you want to close.
2. In the right panel, find the lead status.
3. Change the status to Closed.

Or ask the AI Co-Worker

Tell the AI Co-Worker what you want in chat:

"Close the chat with Maria as won."

It moves the lead to Closed for you and confirms what it set.

What happens after closing

• The lead moves to the Closed stage and is marked as won or lost.
• Fuely AI stops responding in that conversation — closing the chat ends the active AI session, so the bot won't keep replying off the previous interaction.
• The chat history is preserved — you can review it anytime.

Good to know

• Chats in the Sorting stage auto-close after 24 hours of customer inactivity.
• If you need to take over from AI before closing, you can assign the chat to yourself or reply directly.