Why Am I Not Getting Notifications?

When a conversation is handed over to live chat, you can receive alerts either through web notifications in your browser or through the Chatfuel mobile app. See how to get alerts about new chats or bookings for the full setup.

How to set up notifications

• Web notifications — open the Chatfuel dashboard in your browser and allow notifications when prompted. If you dismissed the prompt, re-enable it from your browser's site settings for the Chatfuel domain.
• Mobile app — install the Chatfuel mobile app, sign in with your account, and make sure push notifications are enabled in your phone's settings for the app.

Once set up, you will receive a notification whenever a customer message arrives in a conversation assigned to you or waiting for a human reply.

WhatsApp notifications

Notifications via WhatsApp are currently in development.

Tips

• Keep the mobile app installed and signed in so you don't miss messages from customers in the Selling stage.
• If you're not receiving push notifications, check that your phone's Do Not Disturb mode is off and that Chatfuel has notification permissions enabled.