Getting started

What Chatfuel is, which channels it supports, and how to set up your first AI automation.

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How This App Works

Chatfuel is an AI-powered platform that lets your business talk to customers automatically — on WhatsApp, Instagram, Facebook, TikTok, and your website —…

Supported Channels

Chatfuel is an official Meta Business Partner. The platform supports the following messaging channels:

How to Create a New Bot for WhatsApp

Each bot in Chatfuel lives inside its own company workspace.

How to Open the Automation Tab

Automations live inside the Fuely AI section of the dashboard.

Where to Find Tutorials and Guides

Looking for tutorials? Guides? Step-by-step walkthroughs?

How to Book a Platform Demo

Yes — you can schedule a free one-on-one product consultation with a Chatfuel expert.

Can I Duplicate a Block in Flows

No. Chatfuel does not support duplicating blocks or plugins inside the flow editor.

Can I Recover a Deleted Flow

No. Once a flow is deleted in Chatfuel, it cannot be recovered.

How to Test the New Platform Before Migrating From Legacy

If you're on Chatfuel Legacy and want to try the new platform before committing to the switch — you can.

Is a Legacy Account the Same as a Panel Account?

No. Your legacy Dashboard account and your Panel account are separate: log in to panel.chatfuel.com with the same email to see which one you are in.

Where Is the Ads Panel?

The old Ads Panel is gone. Create ads in Meta Ads Manager, and send conversion events from WhatsApp chats to Meta on the Ads optimization page.

Why There Is No Flows Button

If you're looking for the Flows button in Chatfuel and can't find it — that's by design.