Security and privacy
How Chatfuel protects and stores your data, which regulations it complies with, and how to check service status.
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How Chatfuel protects and stores your data, which regulations it complies with, and how to check service status.
Articles in this section
Chatfuel Security Controls Overview
This article provides a comprehensive view of all security controls implemented at Chatfuel.
How Is My Data Protected?
Chatfuel takes data protection seriously. We use enterprise-grade encryption, host on certified cloud infrastructure, and maintain comprehensive technical…
How Long Does Chatfuel Keep My Data?
Chatfuel retains different types of data for different periods, depending on the data category, legal requirements, and your workspace settings.
How to Check Chatfuel Service Status
Chatfuel maintains a public status page where you can see real-time service availability, ongoing incidents, and historical uptime data.
How to Request Access or Deletion of Your Data
You have the right to access, correct, delete, or export your personal data.
What Happens If There Is a Security Incident?
Chatfuel has a formal incident response plan with defined roles, escalation procedures, and communication protocols.
What Regulations Does Chatfuel Comply With?
Chatfuel complies with major international and regional data protection regulations.
Where Is My Data Stored?
Chatfuel hosts its platform on enterprise-grade cloud infrastructure in the United States.