How Is My Data Protected?
Chatfuel takes data protection seriously. We use enterprise-grade encryption, host on certified cloud infrastructure, and maintain comprehensive technical…
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Overview
Chatfuel takes data protection seriously. We use enterprise-grade encryption, host on certified cloud infrastructure, and maintain comprehensive technical controls to keep your data safe.
Encryption
All data is encrypted both in transit and at rest:
- In transit: TLS 1.2+ encryption on all connections between your browser, our servers, and third-party services. Public endpoints use TLS 1.3.
- At rest: AES-256 encryption for all stored data — one of the strongest encryption standards available.
Cloud Infrastructure
Our platform runs on certified cloud providers:
- Google Cloud Platform (US Oregon) — ISO 27001, SOC 2 Type II, HIPAA-eligible
- Microsoft Azure (US Virginia) — ISO 27001, SOC 2 Type II, HIPAA-compliant
Both providers maintain comprehensive physical security, redundancy, and compliance programs.
Technical Safeguards
We implement multiple layers of protection:
- Role-Based Access Control (RBAC) — employees only access what they need for their job
- Multi-Factor Authentication (MFA) — required for all administrative access to production systems
- Unique User Identification — every action is logged and traceable
- Network Protection — firewalls, DDoS protection via Cloudflare, network segmentation between environments
- Intrusion Detection — continuous monitoring for threats and anomalies
- Vulnerability Scanning — regular automated security assessments
- Input Validation — protection against OWASP Top 10 vulnerabilities (SQL injection, XSS, etc.)
Continuous Monitoring
Our security and engineering teams monitor systems 24/7. We use automated detectors that trigger alerts within 5 minutes of any anomaly, and we conduct regular penetration testing to proactively identify weaknesses.
Application Security
Security is built into our development process:
- Mandatory code reviews with security focus
- Automated dependency scanning and patching
- Branch protection and CI/CD security checks
- Secure API design with authentication, authorization, and rate limiting