Plan Usage Notifications

Yes — Chatfuel tells you when your wallet is running low, so you're never caught off guard.

When you'll be notified

We notify you when the balance drops toward zero, and again if a top-up fails. Notifications go to the email address on your Chatfuel account and appear inside the app, so keep your billing email current.

Why this matters

Your plan includes a set amount of credits each billing cycle, and everything you use draws from that balance — AI replies, WhatsApp templates, and the messages Meta charges for. Most businesses never come close to spending it all, but traffic can climb quickly: a viral post, a seasonal campaign, a new ad. The warning is your cue to act before the balance reaches zero.

What happens if you ignore it

At zero, processing stops. Your automations stop replying and messages stop going out until the wallet is funded again. Your account, contacts, conversation history, and live chat are untouched — see what to do when you hit your limit to get running again in a couple of minutes.

The reliable way to avoid this is auto-top-up: you set the amount, and we add it to the wallet from your card before the balance runs out.

Set it up in Billing

1. Go to the Billing tab.
2. Confirm the card on file is valid — these are the cards we accept.
3. Turn on auto-top-up and choose how much to add each time.

Or ask the AI Co-Worker

Tell it what you want in chat:

"What's my balance, and will anything stop this week?"

It shows your current balance and spend, and points you to the right place in Billing.

Where to check your usage

You don't have to wait for a notification. Your balance is always visible at the top of the AI Co-Worker chat, and your billing page breaks down every charge by day and by type — AI, templates, and Meta's message charges — so you can see where the money actually went.