I Postponed My Payment — What Should I Do?

If you see that your payment has been postponed or delayed by a few days, there's nothing to worry about. This can happen when a scheduled charge doesn't go through on the expected date — for example, due to a temporary card issue or a bank delay.

Set it up in Billing

1. Go to the Billing tab in your Chatfuel account.
2. Click the button to pay or retry the charge.
3. That's it — your plan continues as normal.

Or ask the AI Co-Worker

Tell the AI Co-Worker what you want in chat:

"My payment was postponed — am I still active?"

It checks your subscription and tells you where things stand.

Note: Completing the payment is one of the few steps the AI Co-Worker can't do for you — that part you finish in the Billing tab.

Will I lose access?

No. Chatfuel gives you a grace period when a payment is postponed. Your account stays fully active during this time, so your AI, automations, and live chat keep working without interruption.

What if I don't pay?

If the payment remains unpaid after the grace period, your account will eventually be restricted. To avoid this, simply go to Billing and complete the payment as soon as you can.

Need help?

If you're having trouble with your card or the payment isn't going through, contact our support team — we'll sort it out quickly.