Vet clinic front desk

Pet owners find their vet on Instagram and then message the practice there, where nobody is watching the inbox during surgery hours.

This template answers those DMs the way a good receptionist would: what a consultation, vaccination or neutering costs, whether the practice takes new patients, what to bring to a first visit. It records the pet's name and species so the team has something to work with, and it escalates the moment an owner sounds worried about a sick animal rather than trying to reassure them.