If you are an EU, UK, Swiss, New Zealand resident, our EU specific Privacy Policy applies to you.


Privacy Policy


Effective date: February 28, 2023


At Chatfuel, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.


Remember that your use of Chatfuel's Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.


What this Privacy Policy Covers


This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage. Additionally, this Privacy Policy does not cover Personal Data that we process on behalf of our customers when we act as a service provider to those customers.


Personal Data


Categories of Personal Data We Collect


This chart details the categories of Personal Data that we collect and have collected over the past 12 months:


Category of Personal Data

Examples of Personal Data We Collect

Categories of Third Parties With Whom We Share this Personal Data:

Profile or Contact Data

  • First and last name

  • Email

  • Phone number

  • Mailing Address

  • Service Providers

Payment Data

  • Payment card type

  • Last 4 digits of payment card

  • Billing address, phone number, and email

  • Service Providers (specifically our payment processing partner,

currently Stripe, Inc.)

Device/IP Data

  • IP address

  • Device ID

  • Domain server

  • Type of device/operating system/browser used to access the Services

  • Service Providers

  • Advertising Partners

  • Analytics Partners

Web Analytics

  • Web page interactions

  • Referring webpage/source through which you accessed the Services

  • Service Providers

  • Advertising Partners

  • Analytics Partners

Geolocation Data

  • IP address-based location information

  • Service Providers

  • Advertising Partners

  • Analytics Partners

Social Network Data

  • User name

  • Language preferences

  • Gender

  • Timezone

  • Profile picture

  • Service Providers

Consumer Demographic Data

  • Gender

  • Service Providers


Inferences Drawn From Other Personal Data Collected


  • Profiles reflecting user attributes or behavior


  • Service Providers

Other Identifying Information that You Voluntarily Choose to Provide


  • Identifying information in emails or letters you send us


  • Service Providers


Categories of Sources of Personal Data


We collect Personal Data about you from the following categories of sources:




Our Commercial or Business Purposes for Collecting Personal Data



Legal Obligations


We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above.


Business Transfers


All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Data that is Not Personal Data


We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.


Tracking Tools and Opt-Out


The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.


We use the following types of Cookies:



You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are

already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit https://allaboutcookies.org .


Data Security and Retention


We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.


We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.


Personal Data of Children


As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data about children under 13 years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided Personal Data to us, please contact us at [email protected].


California Resident Rights


If you are a California resident, you have the rights set forth in this section. The California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Acts of 2020 (CPRA), provide additional rights to know, delete and opt out, and require businesses collecting or disclosing personal information to provide notices and means to exercise rights.


Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. Please note that we may process Personal Data of our customers’ end users or employees in connection with our provision of certain services to our customers. If we are processing your Personal Data as a service provider, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data.


If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at [email protected].


Access


You have the right to request certain information about our collection and use of your Personal Data over

the past 12 months. In response, we will provide you with the following information: